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“I had great customers service picking up my rental car. Ethan was wonderful ? He made the process very easy.
The return process was just as easy. I would definitely use this Enterprise Rental Car location again.”
“I had a fantastic experience with Enterprise, thanks to Kevin’s outstanding service. He was incredibly professional, friendly, and went above and beyond to make the rental process smooth and stress-free. Kevin took the time to answer all my questions and made sure I was comfortable with the vehicle before I left. His attention to detail and genuine care for customer satisfaction really stood out.”
“Enterprise rental has been my go-to for vehicle rentals for a while now but this was my first experience with this location. I have always been pleased with every aspect of the rental experience with Enterprise, and I am happy to report that the Silver Spring location is on point! The people are the best part- knowledgeable, courteous, and helpful! The cars have always been great too! I highly recommend Enterprise in general, and the Silver Spring location in particular for a spectacular rental experience!
THANK YOU!!!”
“Thanks Lena and Dalton for providing same day service! Busy location but they were able to accommodate my reservation canceled by Catonsville a few hours before pickup.”
“What's the point of putting in a reservation for a class of vehicle, and the branch calling to confirm your reservation if they aren't going to have the vehicle you booked available when you arrive?
The young man who checked me in unknowningly attempted to charge me the same fee even though they didn't have the car class I needed. The manager did step in to reduce the bill to fit the class vehicle they had available. Forunately we were able to make the vehicle they had work for our trip and it was clean. Jake was also very helpful during the return process. Overall the branch staff were friendly and professional. I would rent from this branch again.”
“Great customer service! When our vehicle broke down on a raod trip, we were able to make a reservation by phone and were on the road again within 45 minutes. Dalton and Germaine were particularly helpful- juggling multiple reservations on a busy Monday morning to get everyone out the door and on the road smoothly. Friendly, efficient, and competent. Would definitely recommend them again.”
9AM - 1PM
109 Main St, Laurel
Car Rental
“I have been coming to the for a few months now. I first came to them right after my son died to get a car to attend his funeral. The person that worked with me was very patient and kind and understood my situation offered his condolences. The only complaint that I have is there sometimes the wait time is can be long. But all in all, I would highly recommend them and we’ll continue to use them.”
“The staff at this location are my favorite! I enjoy how are knowledgeable they're of each vehicle on the lot. Plus, how efficient they're in working together, not wasting time to get folks out of there! Applause to the management that assembled this team!”
8:30AM - 2:30PM
13400 Baltimore Ave, Laurel
Car Rental
“This review is 100% for Trishana H., the wonderful and knowledgeable Avis site operator / agent that facilitated our rental this past weekend. In what can only be described as sub-par working conditions at that location, due to inoperable air conditioning in 90+ degree daily temperatures, she was an absolute pleasure and had a smile at all times. She explained things very well and took very good care of us. If I rent again from this location, it will be because of her. Please fix the air conditioning for your true company assets.”
Open 24 hours
1310 Bedford Ave Suite 201, Pikesville
Car Rental
“Best customer service experience I’ve ever had renting a car. Frankly one of the best customer service experiences I’ve had period. Rahman went above and beyond on a holiday weekend to help me and my family switch to a larger car. We got a car at BWI (after waiting for 2.5 hours) on the 4th and it just didn’t have enough trunk space - everyone except for the driver was sitting with bags on their laps! I came into the Ellicot City branch on the 5th to see about switching, but bc of the holiday weekend inventory was really limited. Rahman gave me his direct line and promised that if I came back on Monday he’d have something bigger for me. Without fail, we showed up and were moved into a bigger car within 20 minutes of arriving (plus all paperwork). I saw one local come in and another call while I was there, and he was amazing with them too. Clearly a beloved guy and excellently office. Would absolutely rent from here again. This place redeemed my Budget rental experience. I’d give 10 stars if I could, and much of that has to do with the staff. THANK YOU RAHMAN!”
8:30AM - 2:30PM
13400 Baltimore Ave, Laurel
Car Rental
“Trish was very pleasant, and patient with me. The rental process for me was super smooth and easy. I called the reservation line to check availability and prepay. I was also given the opportunity to check in over the phone, which made the process at the location quick. I was there maybe 5-10 mins. Prices are reasonable!
Thank you!”
“Needed a last minute rental for Christmas company as my car needed repair. Great experience from initial phone call to pick up of vehicle. Timely, professional, courteous personal service. Great rate, vehicle in excellent condition. Highly recommend.”
9:30AM - 4PM
120 Second St, Laurel
Car Rental
“I needed a car to do Uber.My credit is no good.At Providence I was able to purchase a vehicle with no credit check.Customer service was great.Trusting my experience will be great as i journey through the payment plan to pay vehicle off.”
10:30AM - 7:30PM
19 Main St ste b, Laurel
Car Rental
“Highly recommend this place , they are always nice and very helpful. They have amazing customer service. I tried a different company during a busy holiday and that company gave my rental car away and I came to budget/Avis and they quickly helped me get into a car and saved the day. Every time I’m in need of a rental car now they quickly accommodate me and my busy schedule. Five stars !”
“Our rental experience started off with a road bump, but the local owner patiently listened to our appeal and gave us a partial refund to make up for our increased costs. Thank you. Next time we will talk to him directly at the Crafle Rock location rather than attempt to reserve a vehicle online.”
“I had an excellent experience at Hertz thanks to Dee! She is an outstanding employee who provided fast, friendly, and professional service. Dee was able to get me checked in and out quickly, making the whole rental process smooth and stress-free. Her efficiency and positive attitude really stood out, and I truly appreciate her help.”
“Very nice Owner and company!!! Huge blessing to rent a car from this place. They let me use car over 2 months and unlimited miles when companies denied me. Also very low weekly rates as well. If you need a cheap used car rental please use this place. Let me use until I purchased car of my own! 5 stars all day!”
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“David Williams was excellent! Good salesman. I hope his weekend went great with the family! Isaac and Mohammed were also very integral in getting me into the vehicle that I wanted. Much appreciated for your collective patience!”