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“We will always come back here for anything we need! (And this is after having a bad experience with a different Lowe's a while back... I try not to hold grudges, but it can be hard to forget!)... Anyway, people like Veronica (and her coworker whose name I didn't catch), and Dana, who all went out of their ways to walk the extra mile and help out our family... I can't thank them enough.”
“Fragers is my go-to hardware store. I am not a DIY person as a routine, and need assistance and guidance when undertaking some house projects. This visit was due to a bathroom vanity that needs repair. The Ace staff helped me match paint colors and gather the tools I would need. One of the stain colors was a bit off (the label showed a different color than the contents) but everything else was perfect.”
“A hardware store like they used to be! You can get pretty much anything you need here. They also have a plant shop attached. The staff is very friendly and knowledgeable, I have always had positive experiences and left with everything I needed (and then some ?). This place is a DC classic and I highly recommend it for household needs.”
“The level of customer service here is excellent. I have a retrofitted grooming van with all kinds of custom hoses and fittings. One of them broke and I had a major leak. I explained my problem to Mike and he was able to retrofit a toilet supply line, a hose barb, and clamps to create what I needed. He cut and fitted everything on the spot. I will be coming here for all my hardware needs in the future.”
“Quick unloading some drivers say overnight parking ?️ but you might want to call and ask if they have overnight parking because they have a gate so i don’t know if gate closes or not because you don’t want be out of hours at night in this area because is almost impossible to find a place to park in the east coast unless you like getting tickets ? for making new parking spots any where you like ??”
“We’ve been visiting this Lowe’s over the past few weeks because we’ve been working on a lot of projects. The service is 99% amazing—the staff throughout the store are always helpful—but the garden department staff are especially friendly and helpful. On Monday, we had to pick up some pine trees and pavers, and this guy in orange driving the forklift did an amazing job! It was pouring rain that day, but he didn’t hesitate to provide excellent service!”
“Over the past few years, I have been purchasing plants for my garden and yard. My vegetable harvest has been great. They didn't have much to choose from last year and I'm hoping they have more for sale this year. Headed there now.”
“I’ve known Jeff and his family for over 30 years while operating my Landscape company. They are always friendly pretty much an open door atmosphere and offer quality service at reasonable prices. If you need residential or commercial lawn tree or snow equipment, I recommend you go see him!”
“I placed an online order for a grill to be assembled in store and picked up so that my family could enjoy a cookout on mothers day. Unfortunately when the grill was picked up by a contractor of mine and delivered to my house, I noticed that the grill was assembled incorrectly and was also missing pieces. I contacted the store and asked to speak with a manager. Without hesitation I was transferred right away. The manager that came to the phone was Davion (Operations Manager) Davion listened to my situation, apologized for the inconvenience and immediately jumped in to action in efforts to turn my a bad situation into a positive guest experience. Talking about going above and beyond to ensure a customer is taken care of. Davion made sure that a brand new grill was assembled and delivered to my house within hours allowing my family to enjoy mothers day with out missing a beat. This was even more special because my grandmother is 97 years old and everyday is important to our family. This is a prime example of what outstanding guest service looks like.
Thank you again Davion
Dr. Patrick M. Jackson Jr.”
“Went with Home Depot Waldorf for a flooring project that fell through when we lost the contract on a home. Stressed worried but Jessica Gardner came through, she was professional polite and took care of everything in a stressful environment. Also helping her was Kelly who was also so nice and helpful. Top notch service please pass the kudos on to them both!”
7AM - 5:30PM
19600 Frederick Rd, Germantown
Hardware Stores
“Was in a pinch and needed snow shovels and pet safe ice melt - none of the larger stores in the area have any in stock. I called Ace and the gentleman I spoke with was kind and helpful. I drove right over and the store was clean, organized, and well staffed with friendly people. Picked up 2 snow shovels and the ice melt for $47! A steal compared to larger chain stores that carry poor quality products. Will definitely be back! Thanks Ace Hardware Germantown!”
“Darrell, an Associate in the Lawn and Garden department, is very knowledgeable and kind, genuine and easy to work with/talk to. He went out of his way to help my Mom and I with what we needed. He had thoughtful suggestions and questions. Plus, without our asking, he walked us out and loaded our vehicle with a very heavy item. We are very appreciative and thankful to Darrell!”
“I rented a hydraulic brush hog today and the service I received was very friendly and attentive. The equipment worked great. The pick up and drop off was smooth.”
“I had an amazing experience at Lowe’s today. Johnny in the Hardware department was incredibly knowledgeable and patient. He took the time to walk me through my options, explained the best care for each tool needed to get the job done , and even helped me find what else I needed in plumbing . His kindness and expertise turned what could have been a stressful shopping trip into a breeze. Thank you, Johnny , for making my day! I’ll definitely be back to Lowe’s thanks to your excellent service.”
“One of the staff members at the counter was able to provide my with all the part I needed and also showed me how to assemble everything. He saved the day. I didn't have to call a plumber, I did everything myself.”
“Shoutout to The Home Depot for being more than a business—they truly care about the community. From the garden center to checkout to loading our vehicle, the customer service was exceptional.
Their support helped make our Clean and Green: Elevate the Scene event a success for our students and families. We’re grateful for the partnership and the care shown throughout the experience!”
“….and the Customer Service Rock Star Award goes to….Victor, Lead SSA. ???
Yesterday, my daughter and I went to the Ft Washington Post Office for passport renewal services. Victor was so professional, kind, efficient, and knew exactly what he was doing.
The Department of State sent us a letter that her passport renewal application was received, but we completed the incorrect form and provided us with the correct form and instructions for next steps.
Victor greeted us warmly. We had our part completed and Victor immediately knew what to do. What a breath of fresh air. I believe we were in and out within 7 minutes. I told Victor that he was a God-send. I was sharing this experience with a friend and she also commented that she has been serviced by Victor multiple times and the experience has always been phenomenal
Keep doing what you’re doing, Victor! Your efforts are not in vain. God Bless”
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“I love this store. I can always find what I want here that I can't find at Home Depot or Lowes. The staff is super friendly and always willing to help. Always will be my go to place. :-)”