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“I like this Boost Store very much. I bought My Samsung Galaxy A16 5G from that store. I switched my service and got the phone free.Service was excellent and quicker. The guy work there , is very nice and professional. I,m satisfied.”
“I needed an eSIM for monthly internet traffic, I went to the T-Mobile store in Washington at 726 7th St, met James, who helped me set up the e-sim and was very professional and kind. I really appreciated it. Thanks”
“Angel went out of her way to help me, she was so nice. It was late and I’m pretty sure she was ready to go but she never displayed it and made calls just to help me out at closing time. It’s very refreshing to see good customer service. Keep it up Angel. I will come back to this location again.”
“I received excellent customer service at this Verizon store. Every team member involved in my business > consumer transfer was calm, patient, assured and knowledgeable. They provided ultimate follow through to ensure my request was resolved, even though there was some complexity. The whole vibe in there is one of calmness and an interest in helping customers and taking care of business efficiently.”
“I visited in mid May and had a good experience. I wish I remembered the name of the young man who helped me. I went in for a house member to add a service and I walked away with several deals for me. He was very patient taking me through the process.”
“Nicolas Colbert was very helpful in getting my new device activated. It was smooth and took little time to complete he got me in and out and showed great professionalism and person-ability throughout the duration.”
“Great t mobile store. The employees here are very helpful. I needed help with files. The young man who helped me was cognizant of the fact that I was an old lady. He was very sympathetic without any condescending attitude.
Dr.chwrry”
“shout out to the team here ! i actually felt kind of bad because there was a customer in the store who was acting very crazy because the guys were asking him for his ID like they always do but the manager handled it very professionally and de escalated the situation. They’re always very professional and caring of everyone ! i would recommend everyone coming here”
“While I've had a horrible experience returning my 5G Home Internet device, the staff at this location were SO helpful in making the return work for me after months of empty promises from Verizon's customer service.”
“Their is a sales associate named Chris, he helped us 2 days in a row. He was very professional,patient and very kind. We as senior citizens it takes a little time to get acquainted with a new phone lol. Chris is the best knew what he was doing. My husband and I Ty so much.”
“I visited T-Mobile this past week and was assisted by Joy, the store manager. I explained my issue, and she took the time to clarify any confusion and went above and beyond to ensure I left knowledgeable and completely satisfied. She’s truly a gem! I could also tell the rest of the team genuinely enjoys working together—it made the whole experience even better. Awesome customer service. Thank you, Joy and team!”
“With all the negative reviews i was surprised to have a good experience. I visited this store on a Monday afternoon around 4pm and had quick service. I was greeted at the door and put on the wait list. My wait was roughly about 10 mins and once helped the rep had me in and out. I only came in to upgrade my internet router and i called customer service in advance so they had the router ready when i got there. I’m glad they open this location back up because it’s very convenient.”
“Shawn at the Crain Hwy Waldorf location provided excellent customer service! Previously, I contacted the Verizon customer service line and that was a waste of time. Shawn was patient, kind, and really listened to the issue I was having with trying to get my new iPhone activated. He got my phone up and running! Kudos! He’s an asset to the Verizon company!”
“you can be set up for very inexpensive internet with ebb. the website can be a navigation nightmare trying to add an email address after approval. get your email on application and the benefits are easy to attain.”
“I walked in to this location after a bad experience at another location and was blown away by the customer service in this store. 10 stars!!! The manager Mark greeted us the moment we walked in and was able to quickly get us set up with at home wifi. Once the plans had been decided and paperwork signed Mark introduced us to BenShekn M. Ans this young man was nothing short of amazing. The perfect mix of knowledge, friendliness and approchability. He helped us set up the box and made sure that it worked all while answering questions we had about other services but not making us feel forced into buying anything. Over all it was an phenomenal experience and we will definitely be returning there in the future. THANKS GUYS!!!! Keep up the great work!”
“Highly recommended! Had a phone emergency and Cesar sent me out of the door with a new phone and a smile less than an hour later. The staff is welcoming, attentive and quick. Don’t solve the problem yourself save some time and come here”
“Deena did a great job managing the floor! I reluctantly came in due to the customer service or lack of, but, it is the most convenient location for me. I voiced my time constraint and was quickly, professionally assisted. If it turns out my account has issues in lieu of this, I will certainly update this post. Much improved!!”
“It was quick and easy to cancel the service and return de equipment. I recommend making an appointment on a weekday and leave comments on why you're cancelling tú further expedite your time here.”
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“Cesar H. Absolutely MADE ME STAY WITH VERIZON! VERIZON WOULD BE DONE IF IT WASN'T FOR THIS WONDERFUL YOUNG MAN'S SERVICE! AFTER AN AWFUL 2 DAYS AND 3 STORES TRYING TO GET MY PHONE ON. I WAS GREETED WITH A SMILE AND ACTUAL HELP AND THE INFORMATION I NEEDED!! IF IT WASN'T FOR HIM I WOULD BE WITH T-MOBILE! GIVE THAT MAN A RAISE AND PROMOTION!”