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“I visited the T-Mobile store this past Friday and Saturday and had the pleasure of working with Hector. When my original line stopped working due to an exposed antenna, he efficiently helped me add a temporary additional line so I could stay connected. After 24 hours, I decided to cancel that line, and when I returned to the store, Hector handled the change with professionalism and zero pushback. He even went the extra mile by calling internal support on my behalf to ensure everything was resolved properly.
Hector demonstrated exceptional customer service throughout both visits-patient, knowledgeable, and truly customer-focused. He is a strong asset to your team and would make an excellent candidate for a management role.”
“Martin was fast, kind, gave great advice about my phone upgrade options and showed me how to navigate the app so I could make my decision easily. Steven is an incredible manager— he took good care and made sure that I knew all the information so I could make the best decision. He’s very patient and smart. Jessica was super friendly and helped me make my decision. Thalia was very bubbly and helpful. This team at this location goes above and beyond and they have great customer service.”
“There has been a significant change at the TMobile store in New Carrollton since Merlyn joined the team. he went above what he had to do to help me through a transfer that could have easily turned into a huge nightmare. His professionalism, knowledge, and willingness to go the extra mile made a stressful situation much more manageable.
Also my representative, Henry, was a big help as well. He helped me from the initial transfer all the way through the process. He is a great rep and i recommend to ask for him if you want a honest down to earth rep when you come in. He checked in on me throughout the day, even while assisting other customers, and made sure everything was moving in the right direction. Thats the guy to ask for.
Torian however is the veteran at this store and keeps everything together on the low. He stayed with me until everything was completely resolved and never made me feel rushed. He's knowledgeable, patient, professional, and I truly believe he is management material. T mobile would benefit by giving him a shot to run a store. Anyways thank you, Merlyn, Henry, and Torian, for your time and help and turning a frustrating experience into a manageable one.”
“Mr. Al was absolutely outstanding during my very first visit to the branch! From start to finish, he went above and beyond to make sure I understood every single account option available to me. He took the time to thoroughly explain each service in a way that was clear, detailed, and incredibly helpful. I left feeling confident, informed, and genuinely excited about my decision. The level of professionalism, care, and world-class service Al provided truly exceeded my expectations. I couldn’t be more satisfied with my experience!”
“Mr. Thomas is a great worker very helpful & wonderful customer service I feel as though he needs a raise ASAP he mad my experience very easy and joyful. Thank you Mr.Thomas!!”
“I like this store very much. Last week I bought iPhone 16e from them. Phone working fine. I switched my service & got the phone for $49.99.They got excellent customer service. They got everything in one place . Nice store , reasonable price & very good service. I'm satisfied.”
“I had Britney come out and help me today with the wifi router she was so sweet and nice and she was able to the job so quickly. She also helped me understand the wifi and answered all my questions. Company should be lucky to have her.”
“I was so grateful of the customer rep. I had was Mr. Terrence, he was very knowledgeable, and patience. I was very satisfied when I left out of the store. Again Thank you Terrence”
“The young man was very helpful and professional. He helped me with a question that I had with my phone that wasn't related to the service and I appreciate him taking the time to do so.”
“S/o to Stephen for assisting me with my devices! I really appreciate the great service as I was switching devices because I lost my phone. I ended getting an Apple Watch but didn’t get the one I wanted. Stephen reached out to me later during the week after hunting the one I wanted down. Really appreciate him going above and beyond and keeping me in mind!”
“Went in for a data transfer while working with the first rep she walked away from me to take a phone call. Never gave me her name but the manager and Rel were kind. Thank you guys for helping me complete my transfer!”
“I had a great experience at this location. The customer service was excellent, and all of the staff were polite, professional, and helpful to customers. The manager, Chris, set a great example for his team. He did an exceptional job overseeing the various processes and activities taking place, while effectively delegating responsibilities and ensuring that the team responded to customers’ needs. His leadership and attention to detail really stood out and contributed to a positive overall experience.”
“Messi assisted me today at the central ave location. He answered all questions professionally and has great customer service. Ask for him when you need assistance at this location.”
“Neshia was so pleasant she has the best customer service you need more of her at this location I love seeing my black queens her vibe is so friendly and sweet!!!!”
“I had an absolutely outstanding experience working with Ray, the Mobile Expert at T-Mobile. From start to finish, he made what could have been a stressful process—getting two new phones and porting my number over from Verizon—feel completely seamless and easy.
Ray was incredibly patient, kind, and genuinely cared about making sure everything was done right. He took the time to walk me through every step, answered all of my questions thoroughly (and I had a lot), and made sure I felt confident in every decision. His knowledge and professionalism really stood out—you can tell he truly understands the products, plans, and the entire process inside and out.
What impressed me most was his attention to detail and his willingness to go above and beyond. He didn’t rush anything, made sure both phones were set up perfectly, and ensured the number transfer went through without any issues. It’s rare to find someone who combines expertise with such a high level of customer care.
If you’re thinking about switching carriers, upgrading your phone, or just need help navigating your options, I highly recommend going to see Ray. He, along with the rest of the team at this location, delivers a top-tier customer experience. Truly one of the best service experiences I’ve had in a long time.”
“This Verizon location (and the store manager Alex in particular) is fantastic. I cannot say enough wonderful things about Alex and really appreciate his ability to handle situations with professionalism, efficiency, and humor! Getting issues fixed with Verizon can be frustrating but I find peace in knowing that I can go to this location to get anything I need. He is by far one of the best employees I have had the pleasure of working with in all my years with Verizon. :)”
“I visited this store today, and I want to say that Messi was very helpful and patient while he searched for the screen protector I needed. Thank you so much for your help; I really appreciate that.”
“I am writing this note to extend my appreciation and great customer satisfaction I receive on an ongoing basis from one of your employees by the name of Eryka.
Every time I stop by by your business branch here at Hyattsville mall, PG county she looks after the challenges I am confronted with. What makes her different and special is in light of the fact that I am a senior citizen. The patience, calmness, and understanding she showsis superb. She is a wonderful human being endowed with technical and human skills.
Thanking you in advance for hiring employees of skills and gifted in handling customers of different age groups.”
“I had spent hours and hours on the phone with Xfinity trying to set up my account so my internet could start working, and nothing was getting resolved. I finally decided to go into the store and handle it in person.
As soon as I arrived, Karina greeted me and helped sort out all four of my accounts. What had taken hours over the phone, she handled in less than 10 minutes. She was efficient, knowledgeable, and got everything fixed so quickly.
She was also very pleasant to talk to, provided the right contact information, and made sure all of my accounts were in good standing before I left. Thank you, Karina, for saving me so much time and stress.”
“I love this store! I came in to pair my old watch to my old phone and these reps know what they are doing. Chantel helped me lower my bill and upgraded my devices. Keep doing what your doing ladies!”
“My experience at T-Mobile with Jennifer was great! She was so sweet and helpful with all my decisions, and I really appreciate the patience she had with me. She made the process quick and easy. Thank you, Jennifer! ?”
“Great Service, Excellent Team!
This internet provider offers great service and truly excellent customer care. Krista and Oscar went above and beyond to solve our technical query and ensuring we were completely squared away. Their patience, knowledge, and dedication were outstanding. If you want reliable internet and top tier support, use them for your business!”
“Christian was an immaculate representative very respectful and straight to the point. Came with broken broken phone and got me on a nice deal with the S26 that I couldn't turn down. Well be coming here from now on.”
“I came in hoping I wouldn't spend so much and asked so many questions, the young lady with the red glasses had patience with me and I'll be visiting again just to look for her! Thank you luna”
“My Wife and I came in and was helped right away on a Saturday evening. Miss Nissa was able to take care of us and we ended up getting new phones and watches 👍🏾.”
“I see in the comments Chris at the CH store in DC has received several accolades. I also want to call him out for great service. He was awesome! He provided us several options for our new plan (we have a grandfathered plan) and gave great recommendations on the new phones) If I could work with Chris all the time I would come into the store more often rather than calling your call center. Thanks Chris!”
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“I upgraded my phone here with the help of Abby and she was super helpful!!! I had such a seamless experience and I honestly owe it all to her. This will be my go to Verizon from now on bc of my experience with her. Super happy with the service.”