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“Nadini was so helpful knowledgeable and amazing we had no issues all my problems were solved and she even was able to bypass all the security issues and account hurdles ! Top tier! She needs a good bonus because she also managed about 8 other customers that walked in with great customer service all while helping me add 4 lines and disconnect 4 lines”
“This review has been edited.
My original review was 1 stars because the person I originally worked with in the store was incompetent. But since then I had the pleasure of working with the store manager who did everything in her power to make things right. She was polite, knowledgeable, and fast! (I can not stress enough how her rapidity made all the difference after spending over 6hr via messages with Verizon central customer service.)
I know retail work is hard, and training may not be the best, but I do wish everyone was as good at their job as she was! To her I give 5 stars.
I really suggest not bothering with the central customer service, they're slower than sloths and can't get anything approved, bite the bullet and go into store to get things fixed ...”
“Al Jackson was so kind to me. He took time in explaining many aspects of my phone to me.
Was patient and exemplifies what Verizon should be all the time. I have not had this experience in other stores especially the corporate stores .”
“Worked with Aliayah, and she was very thorough and informative! She greeted me upon walking in and made sure that I was helped to the best of her ability. Thank you so much for your help, keep up the great work! I will definitely be visiting this location in the future! #CollectedConsciousMediaLLC”
“This is an AMAZING T-Mobile location! I had the privilege of working with Associate Jonathan who went above and beyond to assist me with my T-Mobile phone. Jonathan patiently explained what was happening and also called a tech to assist! Now my phone is back working and I'm feeling great about this experience had to share!! Go see Jonathan and the rest of the team at this location it's a guarantee they will help! They all are awesome!”
“For the first time in 4 years of going to this store, I had a great experience. Was dreading it after looking at recent reviews combined with my past not so great experience. I made a reservation which really cut down the wait time. I was having trouble with my phone holding a charge and needed a new charger anyway. Zierre Cross was incredibly helpful and went way above and beyond in identifying the problem of dust/dirt in the port and got it all out (it was a lot). Saved me money from having to get it cleaned out properly. I won't be as hesitant going back especially if he is there.”
“Cadell was super helpful and took the time to go over every plan with me. I never felt rushed and got all the info I needed... Really glad I worked with someone so thorough.”
“I had the best time today upgrading my android to an iPhone. I was not sure what to expect but I have to say Lisa and Rosa exceeded my expectations today!!! Kudos to the other agents in the store. I had a very pleasant experience with the entire staff when I was there even if they were not helping me directly.”
“Hi
I Really Value The SALE EXPERT
Mr.Tshepho M. Professional Attitude ? &Personal Enter Action, He Was Knowledgeable Of My Cellphone ? Questions & Issues.
Give Him A Raise, He Made Me Feel Important As A Customer .
As I Wiseness The Inappropriate Behavior Of A Customer, The TEAM AT THIS LOCATION WORKED TOGETHER TO AID & SUPPORT THE INDIVIDUALS NEEDS EVEN THOUGH HIS WAS DEMONSTRATIVE.
I Would Like Everyone At This Location To Know & Be Celebrate . THANK YOU VERY MUCH
Mr.Norman Cofield
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“Great interaction from the time I walked into the store. I was greeted with a smile and helped immediately. She took her time to understand my needs and was informative. Suggested devices for me as well as gave me a free iPad with my purchase which my daughter is extremely excited about. Thank you Verizon (Catonsville) you Ladies were amazing! Looking forward to coming back again
Vernon-”
“Boost Mobile is the best mobile company I have ever used Very friendly staff and fair on prices for phones. Staff really goes above and beyond for a customers. I highly recommend them and I have been with them several years now. Same monthly payments. Never goes up.”
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“I searched out this location to give Andrew kudos and am not surprised to see multiple reviews mentioning him by name. Fantastic customer service, patience, follow through, and communication. We had some timing difficulties to get phones transferred from Verizon on our side and Andrew stayed with us through it all. What he said he could do, he did. All promises delivered and with a (phone) smile. Fantastic rep.”