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“I had such a great experience at the UPS Store in Pasadena that it deserves a glowing review. From the moment I walked in, Ali greeted me with a warm smile and was genuinely pleasant to talk with while handling my Amazon return. That kind of customer service makes all the difference.
The store itself is impressive—spacious, bright, and beautifully maintained. Unlike many other locations that feel dim or cramped, this one is well lit, open, and by far the cleanest UPS Store I’ve ever visited. Everything felt organized and welcoming, which made the whole process quick and stress‑free.
I honestly wish this location was closer to me because I would return without hesitation. If you’re in the area and need shipping or returns, this store is absolutely worth the stop.”
“Quick in and out just dropping off returns. Both employees were already helping customers when I walked in, but I was still greeted and told they would be with me shortly. Even as Abby was helping a gentleman, she apologized for the wait, not that she needed to. I was the only other person in line and had only been there a minute or two. I appreciated her attention and awareness of other customers, though. The other employee was helping a lady who seemed a little confused about her sending options, and Abby was able to give her input to help while still working with her own customer. When it was my turn at the register, she again apologized for the wait and thanked me for my patience. Which, again, it was not a long wait at all. My drop off was a very quick and smooth interaction. Abby was polite and respectful, and it is employees like her that keep me always going back to this UPS location whenever it is an option.”
“At The DEW Center (dewdoctor.com), FASTSIGNS of Odenton, MD is our go-to place when we need anything to do with signs of all kinds for our business. We have been their client since the inception of our practice. They understand our needs, have the expertise and resources to deliver and they do that at such a high professional level, they leave no questions about their work ethics. We truly appreciate their excellent work and will recommend them anytime.”
“The team at my local Crain Highway Bowie store have become an integral part of the community. Warren, Brenda and Zsarmaine are not only knowledgeable and helpful, but they are so while being truly caring, genuine, fun people. My family truly appreciates the time we come here. This is not an exaggeration. They’re really that awesome.”
“Just had a miscommunication with orders between two stores (had to have my order sent from Glen Burnie to Severna due to an equipment breakdown) and instead of sending me back to Glen Burnie for my remaining order, John the manager at Severna went above and beyond and took care of it for me so I could get back to my work instead of driving an extra 30 min. Not all heroes wear capes!!”
“I always get efficient service when I go to UPS. The representatives are knowledgeable, courteous, efficient and process my package in a timely. The location is convenient for me.”
“UPS Associate Adrian, was very polite, respectful, knowledgeable. She provided a variety of options for the service I needed. The service see provided was off the chart, well beyond the rating of 10”
“The people who work her are exceptionally kind, unlike the other Laurel MD store (which I will never go to again). At 7642, you’re always greeted with a smile, and they always have excellent customer service. Kudos to 7642!”
“One of the best UPS stores I’ve been to in a long time. The service and help was fast, friendly and efficient. I think if you bring a good attitude the store should return it back.”
“The ladies at this store are consistently helpful and kind. Their professionalism shines through in every interaction, and they always go above and beyond to ensure an exceptional experience.”
“Current: I've received nothing but excellent service from the gentlemen (and, recently, Laila) who work at the Odenton UPS Store. In fact, I bypass another location and drive well out of my way to get there. As a long-time customer, it is a pleasure to know that my UPS-related needs are addressed well and consistently here.
Previous: I patronize the Odenton UPS location, as the customer service is consistently excellent. Today, I had an Amazon return that was in an awkward, heavy-ish box, and Sariyu not only volunteered to pull it out of the backseat but carried it in herself with no problem! I appreciate going to a business where I can be certain that my requests will be handled in a helpful, efficient, and friendly manner. Will return again and recommend to anyone.”
“As always, Cindy is there when you need her! Although she moved from Waugh Chapel to Edgewater, I'm glad she's still close by to get packages out -- I had 7 items that needed boxes, packaging materials, & shipping. She takes a lot of care with our items and goes over all shipping options. I'm more than happy to support this small business!”
“Great customer service (i.e., prompt, answers all my questions, helps me choose the correct service), and they always greet me like I'm a long time friend. Staff is never rude; always smiling and pleasant.”
“Signcraft worked with our neighborhood to revitalize our marquee. They were professional, patient and offered tasteful, knowledgeable input throughout the process.”
“This store manager helped me out with purchasing ink, putting an app on my phone and lowered the price on my ink. Thanks Charlotte. Very friendly. I like their hours of openíng.”
“Kylie is exactly the kind of employee every company needs—patient, detail-oriented, and always ready to help, even when the customer isn’t in the right. I want to give a huge thank-you to Kylie for the incredible customer service I received today at Office Depot in Glen Burnie, MD.
Earlier, my print job was messed up and they told me the size I requested was incorrect. They offered only to cancel the order or transfer it to another store—completely unhelpful. But then Kylie stepped in. She knew exactly what to do. She was knowledgeable, calm, and took the time to to show me how to resize and reprint everything perfectly after I finished resizing .
Kylie’s expertise and patience saved the day. Thank you so much!”
“I shopped at Staples today and also last week. Both times a very courteous and helpful gentleman located the items I needed for me. This was very important for me as my foot is in a boot right now.”
“Malik was assisting me with an Amazon return. Very customer friendly, very eager to assist and he communicated what needed to happen with trying to reprint a label. 5 stars to this young man. Other associates just walked around with offering assistance to any customers In line.”
“There is a guy here named Ryan I think, who has been here a long time. He is the nicest most accommodating employee. I hope he is the manager because I feel like he sets the tone for how friendly the staff is here. I live right next to a local UPS store but I drive an additional 10minutes to this location often because of Ryan and team. Everyone is friendly and hustling with urgency to get people take care of. The local UPS by my home are rude and act like each customer is a nuisance so it’s worth the drive for me to this location to have a friendly atmosphere with Ryan and the Severna Park team. Thank you.”
“Linemark rocks! I've been a client for over 25 years and they are the BEST! So thorough and helpful. A lot of businesses TALK about being a "partner" with their clients. Linemark actually DOES partner with their clients.”
“This place is FAST. I was in and out in under 3 minutes. As were many customers. As soon as we walked in we were immediately helped by the store manager. Granted most of us were just dropping off multiple packages but he could of let a line form. Thanks!!”
“I was completely satisfied the service and atmosphere. The customer service was OUTSTANDING! The front desk attendant was very attentive and efficient. This location has everything you need and will go above and beyond to get you needs met in a timely met.”
“I love this place people here are so helpful and nice. When amazon asked me where I want to send my package back from I usually say UPS, so I can just go to this one right here just to come in and say hi. I have been going to this one over 25yrs and it have been an awesome experience. Have an awesome 2025 UPS store.?????”
“It's an odd little drop box by a tiny storage building out near the end of a parking lot. Honestly, I'd hesitate to us it, except my bank pointed me there when I asked about nearby FedEx locations.”
8:30AM - 7PM
1123 MD-3, Gambrills
Printing Services
“Nice location, friendly and accommodating staff. Easy Amazon returns, a few self service printers and a service computer, along with your standard UPS Store amenities.”
“I have been going to this fedex since 2019. I overnight my packages every week. I have never had a lost package go out at this facility. Im not sure why people are saying they are rude. I haven't met one rude employee yet. They know my name when I walk in and always stop to greet me when I walk in. I wouldn't go to any other fedex but this one.”
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“Kiko was great! Listened to my requests and was very attentive to the details required for my project.
Also gave me great suggestions and completed the job very quickly.
Great shop to do all types of print business”