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“Excellent and efficient service for passport renewal! It literally only took us 15 min from entering to exiting that included photo taking and document checking and payment. Very impressive!”
“I just want to say that my first experience at this post office was amazing the sweet lady who helped me out was beyond professional. My return experience hadn't been going that great until I came to this post office and she helped me out and made the experience easy for me. Not to mention she understood my struggle with returning anything to the UK. This lady with multitasking helping me and helping everybody else with a positive attitude. She deserves her flowers.”
“Hands down best post office I’ve been to. The staff are extremely friendly and knowledgeable, they definitely make you feel welcome & they make sure you don’t spend too much time in line as they get to everyone as quickly as possible. There are other post offices that are closer to me however, I prefer to drive drive an additional 15 minutes because you just don’t get the type of quality service elsewhere. Hats off to the the staff here.”
“Passport services: Fast, efficient & friendly! This is the 2nd time I’ve had to get a new passport for my child and this was by far the best experience. The gentleman who waited on us was fantastic to work with. Everything was efficient & thorough.”
“This post office is super quick and efficient. The people who work here are very nice too. Definitely would go to this one if you are shipping anything! I ship all my packages here and they process them very quickly.”
“LOVE this post office. You can park for free — unlike many post offices. The staff is super-friendly, unlike many post offices (looking at you, River Road, Potomac!) and they are knowledgeable and efficient but not officious (looking at you again, Potomac!). Plenty of mailing stuff if you need it — plus some greeting cards and sets of cards. All the stamps. Never a line (hello Potomac, and Bethesda POs). But mostly it’s the staff.”
“I had an appointment for my passport and EVERYONE HERE WAS LOVELY AND HELPFUL AND PATIENT. I WOULD COME HERE AGAIN! I’ve been to other post offices around the area they are disrespectful and inpatient. Here if you had questions they answered them and helped.”
“Hands down the best USPS experience I’ve had in the DMV. Sue is an expert advisor and helped me multiple times over many packages with complex needs. Very grateful!”
“had a fantastic experience at the post office thanks to Jose! He was incredibly helpful, patient, and knowledgeable while assisting me with mailing my package. He took the time to ensure I had the best shipping option for my needs and handled everything with a friendly attitude. His professionalism and excellent customer service made the process smooth and stress-free. Thank you, Jose!”
10AM - 5PM
3802 International Dr, Silver Spring
Post Offices
“I am a regular customer here and all of the employees are pleasant and very helpful when I need anything. Ms Jenny is #1 and it’s always a pleasure to see and do business with her! ?”
“I sent a priority envelope to my grandson for his 10 birthday in Olney MD, but he never received it. I tracked it through their 800 # and eventually found out it was delivered. After some general call backs from agents Kelly from the Olney MD office retrieved the package. Thank you Kelly so much!”
“This is 5 Star review for Esete who absolutely went far and above her job requirements and helped me repack and relabel my mislabeled shipment. Even gabe me a new blank box. She saved me a ton of time and effort. Great USPS employee.”
7:30AM - 7PM
16501 Shady Grove Rd, Gaithersburg
Post Offices
“I came in 10 mins before they closed. Ms. Neena was so helpful and quick. In the span of the last 10 mins, 5-6 customers came in and she handled us all so efficiently and kindly.”
“I had an outstanding experience at the post office during my child’s passport application process. The staff member assisting me was professional, friendly, and incredibly helpful. They guided me through every step, answered all my questions patiently, and ensured all the paperwork was completed correctly. Their kindness and attention to detail made what could have been a stressful process smooth and stress-free. I truly appreciate their excellent customer service and dedication.”
“Might I suggest having a separate area for people to browse stamps vs. At the counter it holds the line up for someone to essentially continue shopping while there are others ready to check out.Additionally, having markers available to write with instead of just ball point pens. A lot of packing material does not allow for markings with ball point pens nor does tape. Feel like it would be common sense to have markers available but apparently not.”
“Haven't been to this location in quiet some time. The atmosphere and staff was horrible. It was all new staff in there today. They were all pleasant, cheerful and helpful! Was a nice change! Hope they stick around!”
9AM - 5PM
2011 E Jefferson St, Rockville
Post Offices
“Had an exceptionally positive experience with Zaon "Z" Quarles. He was able to locate a missing package that I sent from my business and quickly had it delivered to the proper address. After dealing with so many people on the general customer service line who didnt seem to care in the slightest, I received a call from Z. He completely changed my perspective and made this negative situation into a positive opportunity. He seemed genuine and legitimately wanted to help.If more employees for the US postal service had a positive attitude like Z and were more thorough with customer inquiries, then people would trust USPS way more with their mail/packages.”
“A very important letter that I was receiving was in the process of being sent back to the sender due to an address issue. I contacted this post office branch and they promptly intercepted the letter, corrected the address, and got it delivered to me the next day. Can't thank enough the hardworking staff at this location. ?”
“I have been here four times; the front employees were always polite and prompt. But I noticed they closed the gate at 4:58pm yesterday and declined service after that.”
“Best costumer service at this post of office. Joe, this friendly guy, what a nice human! The other staffs could learn how to treat people with him instead of being rude and no sympathy at all with costumers.”
“I never get the name of the postal worker. Every time I've been to mail my packages he's very cordial with a pleasant attitude. Not to mention my packages are always delivered way before expected.”
“I really like this office and their awesome postal service. The clerks are very knowledgeable, efficient, helpful and super friendly.
Please keep up the great work.thanks”
“Frihiwat has been my mail carrier for about 6 years now and I have not had any issues with her delivering any packages or mail. She has always been great at her job.”
“I have to say that I am very happy with the great service that Renee gave to me today.
I don’t mail anything, mostly is by email ( Amazon does all the heavy lifting for me ?) and she was very patient with me. I have to say Thank you again for being great with your customer service.
You are amazing.”
“Kind service. I went back right after dropping off some paperwork to mail because I forgot to sign off one one of them. The lady was kind enough to go back and grab it for me.”
“I give 5 stars for what I saw today. Yes I waited in line for 40 minutes but during that 40 min I watched a single clerk treat people with consideration and respect. She was brilliant: one woman was illiterate, then a family wanted a passport for an 18 year old and only the 15 yo spoke English but was not allowed to translate by law, the next guy couldn't fill out his form correctly to mail to Mumbai after multiple tries. And one after another she treated them with courtesy. One after another, seemingly normal adults could not hit the green button then the red button. It was like being in the twilight zone. People that criticize these clerks are mistaken. I wouldn't last an hour doing this job. These clerks are 10x nicer than anyone working in Dulles, with 50x the malarkey. Post master should put in Self-service kiosk but I don't think a lot of people would be able to use it. I wonder how many illiterate or non English people come through there a day. Probably a lot.”
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“Shawn or Sean took care of me late today to send food to my brother overseas in the military. He took time to walk me through the process and helped me multiple times making sure it was sent to the proper place. God bless him he even stayed open after five to make sure it was sent that same day.”