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“Singh the owner was very kind and helpful when helping me with my finger prints. I had an appointment but forgot my second form of ID and he kept the store open for me and made sure I was taken care of. Thank you Singh!”
“Quick in and out just dropping off returns. Both employees were already helping customers when I walked in, but I was still greeted and told they would be with me shortly. Even as Abby was helping a gentleman, she apologized for the wait, not that she needed to. I was the only other person in line and had only been there a minute or two. I appreciated her attention and awareness of other customers, though. The other employee was helping a lady who seemed a little confused about her sending options, and Abby was able to give her input to help while still working with her own customer. When it was my turn at the register, she again apologized for the wait and thanked me for my patience. Which, again, it was not a long wait at all. My drop off was a very quick and smooth interaction. Abby was polite and respectful, and it is employees like her that keep me always going back to this UPS location whenever it is an option.”
“Carolyn was amazing. My girlfriend had never mailed anything before and had an emergency shipment containing her sons PS5 controller, which broke 5 days before the warranty expired.. Needless to say she was a bit anxious, but Carolyn’s calm demeanor kept us afloat. Exceptional service!”
“I had such a great experience at the UPS Store in Pasadena that it deserves a glowing review. From the moment I walked in, Ali greeted me with a warm smile and was genuinely pleasant to talk with while handling my Amazon return. That kind of customer service makes all the difference.
The store itself is impressive—spacious, bright, and beautifully maintained. Unlike many other locations that feel dim or cramped, this one is well lit, open, and by far the cleanest UPS Store I’ve ever visited. Everything felt organized and welcoming, which made the whole process quick and stress‑free.
I honestly wish this location was closer to me because I would return without hesitation. If you’re in the area and need shipping or returns, this store is absolutely worth the stop.”
“I love the fact that everything that I am looking for with martial arts I can find there. Also the customer service is amazing. It’s very welcoming and they listen to what you want. I have been going to this place for a while and never been disappointed.”
“This is my go-to UPS Store in Baltimore. It’s located in the Rotunda, where I go for physical therapy, do banking, buy groceries and pick up desserts. On top of location, however, the associates at the store are always helpful and informative. The wait times are usually very short.”
“Great service, a major contribution to the neighborhood, and not to mention the convenience! They are courteous and available to answer all questions if any doubt.”
“The new manager of this location has been so helpful the past few times I have been in! I believe her name is Lexi she is the best. She has turned this place around since a few years ago when i used to come in! Best customer service. Will be making the trip to this store now again because of her.”
“Very helpful receptionist ( I think she was ) very knowledgeable and very accommodating. Did not hesitate to move to the next step to get the ball rolling in the sign making process once given the least bit of information.”
“ABC BOX IS MY LITTLE SECRET!
This place has all your moving boxes in advance and at $1 for my favorite book boxes.
This place has everything you need to move at way cheaper prices than all the discount big box stores. They carry all the boxes to your car to.
Very helpful and nice to deal with.”
“Excellent service! Very professional, friendly, and efficient workers. Very good fast service!
Excellent service! Staff are very professional, nice, and efficient! Great fast service, thank you!”
“Kaia, Stew, and Haven were so unbelievably helpful and kind. They were the dream team! They were nice even though I stood between them and their ability to go home. Truly excellent service! Thank you all!”
“This staff is fantastic. I’m in almost every week and it takes a special person to deal with consumers returning things who haven’t even taken a second to understand the process. These folks are great, very patient and very thorough. Consumers today are demanding, often unjust, and the staff is a beacon of hope in customer service! Thank you”
“Best please to get business cards and marketing materials. The Assistant Manager was super helpful and very knowledgeable. The store is close and the staff is friendly.”
“I usually go here to return unwanted Amazon orders. The lines can be long, but doesn't usually take a long time. If it's backed up, it usually because a customer doesn't have their QR code available.”
“I really enjoy the owner! They know everything about moving, lots and lots of boxes and packing materials and great staff.Go no where else.This is one of the most unique shops in America for this product!!!”
“These guys are always so friendly and helpful. Even in a stressful environment, they are still very friendly and the older gentleman that is always working is awesome.”
“I have been patronizing this location for the past two years mainly having flyers printed.. I must say , staff has always been professional , very informative and a pleasure in doing business with.”
“Easy, fast and Phillip was a great help!
I forgot the label I needed to ship, and Phillip kindly assisted me through emailing it to the store.
It was so fast, and so convenient- it totally saved my tail for something I needed mailed quickly!!!
The store was tidy and organized!
Thank you!!!! ☺️”
“AIT Worldwide Logistics was awesome to work with for my delivery. I originally had my delivery set up for Friday, and they were able to get me my delivery four days early. The staff was professional, friendly and on time for the delivery window that was given. Highly recommended AIT Worldwide for my next delivery. Thanks!”
“(Translated by Google) They open at 8:00 am sharp there is where to sleep excellent attention(Original)Abren alas 8:00 am en punto hay donde dormir excelente atención”
“I would like to thank Michelle she took the time to research and find my telephone number and call me to let me know that my package was at FedEx so I could pick it up before they sent it back. Great customer service”
“Deon worked very hard to ensure I was able to get some music equipment shipped from Baltimore to Houston. He needed some assistance from his Manager; which I was extremely grateful to her for. Bc honestly w/o her Deon may not have been as successful as he was but the two of them just made something that could’ve been difficult very easy for us. We really do appreciate their help and knowledge on how to get our items packed and shipped properly. Deon keep being coachable like u were! You’re going to go far!”
“I truly must take a moment to let it be known that the TWO gentlemen working in this UPS store were informative and patient, and they gave me top knock professional care with my delicate situation. The store was crowded, but both men worked diligently together, clearing their store with smiles and great attitude for all.”
“I'm not used to shipping stuff, but Wanyea was incredibly helpful and made the whole process so easy for me with such a sweet and down to earth demeaner. Thank you!! Good job! ?”
“Helpful, engaged employees, good rapport between junior staff and mgmt, efficient handling of tasks. Everyone was polite, handled a difficult customer with patience. Helped me with my multi step printing task.
Experience was pleasant and not stressful. Bought excellent set of scissors.”
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“10 Stars
From the time I booked my appointment
I spoke with 2 ladies who were very professional and nice on the phone to when I Delivered 2 vehicles on
Wed 11 /20 /25 8am and I pulled in I was attended to right away by Justin who was getting a call on the radio at the very time I was pulling in to where I needed to park vehicles... That was very impressive !!!!!
Everyone was paying attention and working together .. I literally was in and out in 20 minutes with paperwork signed and 10 minutes of that was because of me walking back to get the 2nd car ....
GREAT PLACE HERE EVERYONE WORKS TOGETHER !!!!!”