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“Brought my PS5 in because it kept shutting off from overheating. Art was extremely professional, honest, and helpful. He explained everything clearly, cleaned the fan, replaced the thermal lining, and made sure the system was running properly instead of recommending unnecessary repairs.
He even gave me $20 off, which I really appreciated. Great customer service and quality work. Highly recommend asking for Art if you need tech or console rep”
“Ali was absolutely great in helping me keep and continue my boost mobile service. He has excellent customer service skills and it was a pleasure to have him serve me
Thank you.
Angela Jenkins
Satisfied boost mobile customer??”
“Was just there and was warmly greeted by both Michael and Obi. They went on to help me with what I needed and went above and beyond to make sure they took care of everything and checked with me to make sure there weren't issues. Great experience overall and I'd definitely come back for my AT&T related concerns.”
“Dead PC, which getting power to the motherboard but the computer wouldn't power up. Asked to diagnose but not repair, as it was an old machine and a new computer would be less than repairs most likely. $60 fee.
They promised to call later that day or the next to tell me what they found initially. I had to call to check after not hearing back. They were ordering a new motherboard to test with. Good troubleshooting, but not what I asked, for a 12-year old machine.
I declined service, but will say they did seem to know what they were doing.”
“17 million stars to Clint, who was a knight in shining armor for me when I locked myself out of my apartment (by leaving my phone inside). No staff in my building were able to help, so I rushed to the only place I could think of with phones: AT&T. Clint helped me contact someone so I was able to get back in, and Clint even gave me a stack of post-its to write down the info. He was so nice, and I’ve never been happier as an AT&T customer than I was right then. Excellent customer service. Thank you!”
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“I dropped my phone and the screen shattered ? I did an online search and while running errands found Phone Zone and it had good reviews. The shop was bright and tidy. MD was super helpful and quick. He shared options and had a fair prices.”
“Absolutely recommend ron was super helpful and made sure to provide us with a time frame as well as let us know the price before they repaired my phone screen in less than 20 minutes.Highly recommend ?”
“I like this Boost Store very much. I bought My Samsung Galaxy A16 5G from that store. I switched my service and got the phone free.Service was excellent and quicker. The guy work there , is very nice and professional. I,m satisfied.”
“Will was very pleasant, he was very knowledgeable with products and services provided. Good customer service and he acknowledge every client as they entered the store with smile. I would recommend verizon to family and friends.”
“Cameron was very knowledgeable and professional. I am new to doing everything on your phone. He was patient with me showing me what my phone can do. I was amazed, his integrity and personal commitment to excellence showed. Thank you so much Cameron for making my experience with your company so much better than any T-Mobile experience that I've had with them in 15 years of interaction. You should be rewarded not every person in customer service has your outstanding ability to make a great impression.”
“I had a great experience with Lilian, Denis, Ángel, and Ana. They sold me a phone and the whole process was quick and easy. Plus, they have great taste in music, which made the wait enjoyable. I highly recommend them for their friendliness and excellent service!!!!”
“Ana G, I thank God Almighty for her. Ana was very helpful, respectful, and professional. I am personally asking, and recommending her for employee of the month or year. Why I am personally asking, and kindly recommending , it's due to the above statement. Once again thank God Almighty for her.”
“I visited the T-Mobile store yesterday, store 4SCD in New Carrolton, MD. This has been one of the best experiences of shopping I ever experienced. Julia Tchapdieu (Mobile Expert) greeted me with a friendly smile, professionalism and extremely prompt amazing service! She consulted and helped me with the purchase of the new iPhone 12 for my wife and changed my SIM card and placed me on the amazing T-Mobile network! Her dedication to excellent customer service and professionalism reflects great credit upon the T-Mobile brand! I will be visiting this T-Mobile store to have Julia consult me on mobile advice going forward. My overall rating undoubtedly is 5 stars for without hesitating. Julia deserves a big raise and the biggest recognition for her amazing friendly service and professionalism. Thanks T-Mobile for hiring this jewel of an employee to represent your magnificent brand! :o)”
“Hi, my name is Craig, I came in 10 mins before closing. Sales Rep, Kaleb Fitzgerald helped reinstall services on my phone and also helped me get a clear understanding about home internet!”
“Rico was my service Rep. Rico is the epitome of professional and excellent customer service. Nice, curteous, knowledgeable, helpful, and displayed patience and integrity. He was easy to communicate with. Because of his excellent service, I not only purchased the product that I came to purchase but also purchased 2 additional products.”
“Gaby was SO helpful today! I came to the store with a lot of questions regarding my phone/plan and she was so patient with all my wonderings. She helped me work through my questions and I appreciate her!”
“Staff was amazing Edwin, went above and beyond to assist me soon I came in he was there too help, Ana the manager is also sweet heart she always nice when I come in there !! Thanks again to the TEAM !! keep up the great work”
“Great service. Aaron was knowledgeable on the products and had many options. Ended up getting a laptop and he gave a lot of insight on the product and its capabilities. Will be back for more items”
“Jose` was so patient to explain the different plans to me. I had a great experience at this location. He was very professional and made sure my phone worked properly before I left the store. He should train other cricket wireless employees on how to treat customers.”
“The ONLY reason I gave this location 5 stars is because of the nice gentleman named Ian that helped me last evening (7/8/24). I was really frustrated once I came in and realized that it was only 1 person working and that was Ian. Once I was helped by Ian he gave me and my son tip top service!!! That man helped about 5 or 6 people this evening all by himself and never once showed any frustration, aggravation, irritation or was rude to anyone one of us. He was extremely pleasant and very apologetic to all of us every step of the way! Give Ian some help in that store! It’s ridiculous that a mobile store that makes that kind of revenue can’t pay employees enough to come to work. No employee should be left in a store alone, servicing multiple customers in a store that has visual damage of a recent robbery. AT&T management you should be ashamed to leave anyone in a store alone after such an incident. Ian, I wish you nothing but the best on your journey with AT&T or your next career move. Good luck to you and thank you for your EXCELLENT ATTITUDE AND CUSTOMER SERVICE!!! It did not go unnoticed! And to the management and overseers at this location if you think I’m lying I beg you to run the cameras.”
“Phone City was extremely professional and quick! I dropped my IPhone 11 and shattered the screen. They fixed it in no time. Excellent customer service. I highly recommend them if you need a quick fix for your cell phone screen.”
“Mountee was very helpful. Extremely knowledgeable about products and services. He went above and beyond setting up our Apple Watches and answering other questions and concerns. Very professional and would recommend others to see Mountee.”
“Ms. Frances provided world-class service during my visit. She was very pleasant, informative and professional. She is an asset to this store, as well as the Cricket brand as a whole. Thanks ?.
5 Stars all the way!”
“Desmond, thank you for providing such outstanding customer service! As a result of your great professional and friendly service, I look forward to continuing my relationship with the Watkins Park Verizon location and I will strongly recommend to others.
Again, thank you for the positive customer service experience!”
“Great service location! I went in with a fairly complicated request (switching phone providers between companies), and Marco and Carlos assisted me with the multi-step process. It took a few visits, but both gentlemen were professional, courteous, and solutions-oriented. I really appreciated their help, and will definitely be back!”
“I just have got to share my experiences at this cricket with a worker his name is Donny Seto. He is an outstanding man, I really appreciate him without him there is no cricket store, he amazes me the way he takes good care of all his customers and no one leaves that store unhappy, he makes sure everyone is happy before they leave the store and he has alot of patience. This is the best people person ever so come to this store to buy all your phones, chargers, headset and so on, I promise you won't regret it, you will get the best service ever again his name is Donny Seto.”
“I want to appreciate the customer service of Mr. Raul, Miss. Rosa and Miss. Leslye they provided me great services. I would surely refer Cricket to my friends and family.”
“This is the cleanest store I have been to, and the first to actually offer me a phone that seems to be fit for me, Mario was honestly the best he made sure all my stuff was transfered. I came to pay my bill and he got to telling me about the new phones they have and I went and got it! He's probably the best rep cricket has.”
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“You need air. It it totally unfair and inhumane to have staff and customers in a store using fans you her in place to dry up water from a flood that happened last year. The staff is working hard and deserve better. It's disgusting that you would ask about the service she provided when the conditions of the store and temperature are the worst part of the experience. Fix your business up and quality and traffic will improve.”