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“….and the Customer Service Rock Star Award goes to….Victor, Lead SSA. ???
Yesterday, my daughter and I went to the Ft Washington Post Office for passport renewal services. Victor was so professional, kind, efficient, and knew exactly what he was doing.
The Department of State sent us a letter that her passport renewal application was received, but we completed the incorrect form and provided us with the correct form and instructions for next steps.
Victor greeted us warmly. We had our part completed and Victor immediately knew what to do. What a breath of fresh air. I believe we were in and out within 7 minutes. I told Victor that he was a God-send. I was sharing this experience with a friend and she also commented that she has been serviced by Victor multiple times and the experience has always been phenomenal
Keep doing what you’re doing, Victor! Your efforts are not in vain. God Bless”
“I had a great experience and this is one of my go to locations for USPS. Darryle was fantastic. He was professional, helpful, and provided great guidance on the best way to ship my package. I appreciate him taking the time to come in to explain along with his positive interaction with other customers. It was a quick and easy experience.
There are plenty of supplies at this location to help prepare your package. I would definitely recommend.”
“Absolutely love this small town post officer. The workers are extremely friendly and polite. Whenever I have questions they answer them and never make me feel like they are rushing me. I’ve been going here for over 10 years. They’re awesome!”
“I called the WHITE PLAINS — Post Office™4660 CRAIN HWY, WHITE PLAINS, MD to locate a package I sent hold for pickup that my customer could not pickup. The person answering the phone was extremely polite cheery and helpful. She had the package and I notified my customer.”
“Al of them were very polite and worked fast. The problem is that they don't have enough personnel attending the big lines. The person processing the passport was very diligent. The post office clerk was very fast and polite to everyone despite the big line demanding different services.”
“Every time I step into this post office I feel like I’ve been transported to a small town lifetime movie set. I don’t know how these people are so nice but it’s so refreshing!”
“This is my second visit to the Accokeek Branch, in recent weeks. It was such a pleasure meeting, Ms. Hillary. She has a pleasant personality and provides great customer service. Thank YOU Hillary and thank you USPS for hiring an exceptional employee to serve our small community. ?”
“The post office has been getting a lot of slack these days. But I just had to give praise to the young lady that runs this post office location (and by herself), Cheron. I guess I arrived as she was reopening from her lunch break (oh yeah, the main issue I have with this site is the hour lunch closure, and the lack of parking) and there had to be 5-6 people waiting to be serviced. And we (me being the last to be helped) were all in and out of there in no more than 6-7 minutes. I've never seen anything like it. I've gone to other post offices where there were 2 or more people working the counter and it took longer than that. Very efficient, and I could tell she knows her stuff. I will be using this location more often.”
“I have shipped over 50,000 packages with this post office and never had any shipping issues on their end. Most packages have shipped out on time. Friendly and helpful staff, will get you taken care of.”
“This five star is for PAUL and Paul only. I only visit when he’s working which tends to be weekdays. Paul is ridiculously efficient, kind, friendly and will have you in and out within five mins. If you happen to visit on no-Paul day.::Good luck.I’ve never encountered a more poorly run and serviced post office than this location on King Street. They NEVER have enough people staffed on weekends. My God, you are the sole post office in a very dense populated area and management can’t simply staff at least TWO attendants on weekends? It’s unfathomable and completely ridiculous. The lines are constantly wrapped around and out of the door. Please do better USPS.”
“I stopped by to drop off some wedding invitations and Eboni was so nice and patient with me assisting me on the correct postage to have on each envelope since they all weighed a bit different. Thank so much for your help!”
“For me I had a good experience at this location compared to the Post Office road location. I was greeted when I walked in and staff seemed eager to help without an attitude.”
9AM - 12PM
8205 Marshall Corner Rd, Pomfret
Post Offices
“Went to the Pomfret Post Office after work today to mail a package to a friend. Very friendly and helpful staff. Very quick service, in and out in 3 minutes, no line. Excellent!”
“Had to mail a package and looked up post offices near me and was surprised to find out that there was one so close. The lady working there will is very helpful and I was able to get my package mailed off without a hitch. No crowds at all so you can get in and get out quickly. It is open Tues- Fri from 9 - 1 and you don't have to go on the naval post to get to the post office.”
“Visited for the first time Saturday morning and my experience with this post office was great Ali was very pleasant and helpful compared to my previous experiences with the post office in Stafford which was always unpleasant.”
“I visited the Kingstowne post office yesterday, and I was overjoyed. The entire building was decorated for Christmas, which was a very surprising and delightful sigh after years of not being able to even acknowledge it.
My sales associate, Mr. Truong, has always been amazing. He has a sarcastic sense of humor I appreciate, and always try to educate you what did you do wrong ? and, that I can say whatever funny I want without him even batting an eye.
For the lady who had to deal with a rude customer, I am very sorry. I am also sorry for everyone who is lashing out at you. Remember that you never know what another human is going through, so it's important to be kind.
I did experience some negativity at this location before, but everything has improved lately, which is a great sign that things can change for the better.
Wishing everyone a Merry and blessed Christmas.”
“Overall, the staff has always been friendly and cooperative. I have lived in Clinton for 20+ years and have never had a bad experience there. The one exception is sometimes there is a very long line - some days are busier than others!”
“All these negative reviews, all outdated by postal snobs. They are efficient, polite and do the mail. Wtf. I have a friend from the UK named Timmons who knows his stuff about post offices, he says this is better than anything in the UK.”
“Excellent to so so service in this post office - depending on who is working. After going to this post office since 2023 I can say overall the service is mostly excellent. A few times it was disconcerting to see how dismissive, unprofessional , and cold the service was especially when it took a long time for someone to finally assist me when there were no lines, ringing the bell, and no one in the post office. I took one star off for the times that happened.”
“Cici and grandma are both helpful! I’ll never forget one lady who is power tripper to a customer. Well that customer has a little attitude so good for him. Well gotta support and be kind to our people. In the future, we might lose them and get everything automated.”
“I cannot say enough about how helpful and kind Miss Copeland at this post office was to me in my recent experience!
I was trying to do a change of address for an elderly relative from out of state and had made 3 trips to my local po re this issue with it still unresolved . ONE call to Miss Copeland and she clarified the issue, took steps to help fix the problem and made my life a whole lot easier!
I thank her so much & wish every interaction with the PO was as easy and pleasant as she made it!”
“We came here for a money order and the young woman that was working the counter had it ready for us super fast, tucked away in a little envelope. She was patiently helping an older woman pack her box when I came in who was struggling with getting the most bang for her buck out of a prepaid mailer. I think she might have been the only person working, they're probably super understaffed. She was on her stuff and got me in and out of there quick before going back to helping pack the box. It's a really small post office tho so have patience if you roll in there over lunch time or something, if it gets busy they probably don't have a lot of bandwidth.”
“Went here today for my passport...I thought the process would take long and be complicated but with the help of Andre one of the employees it was smooth sailing. Andre was patient, well mannered and very efficient. If your at this post office say hi to Andre. Thanks Andre”
“This is not a RETAIL STORE. They are a Bulk Mail Unit and distribution center for 22314 area code. They do not sell stamps, certifies, money orders, priority boxes, passports, drop offs etc.”
“Blown away! I used to dread going to the post office, but then they hired Cece! She is so nice I even asked for the USPS survey to fill it out on behalf of her, which I never ever do. I now look forward to going to the post office and use them more often. Please don’t take Cece away from us! Excellent customer service!”
“Was on vacation for over a week, so I held my mail at the local post office. I made it to the post office, and showed my identification to pick up my mail. The service I received was professional, courteous and quick. Thank you, USPS!”
9AM - 2:30PM
4806 St Barnabas Rd, Temple Hills
Post Offices
“This review is for Walter’s consistent excellent service. We visited today again and he made sure we had everything we needed and were treated with warmth and care.”
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“….and the Customer Service Rock Star Award goes to….Victor, Lead SSA. ???
Yesterday, my daughter and I went to the Ft Washington Post Office for passport renewal services. Victor was so professional, kind, efficient, and knew exactly what he was doing.
The Department of State sent us a letter that her passport renewal application was received, but we completed the incorrect form and provided us with the correct form and instructions for next steps.
Victor greeted us warmly. We had our part completed and Victor immediately knew what to do. What a breath of fresh air. I believe we were in and out within 7 minutes. I told Victor that he was a God-send. I was sharing this experience with a friend and she also commented that she has been serviced by Victor multiple times and the experience has always been phenomenal
Keep doing what you’re doing, Victor! Your efforts are not in vain. God Bless”