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“I had an issue with an ATM and was fortunate enough to be assisted by Laura Kain. She was on top of it from the beginning and made sure the issue was resolved in a timely manner. Her professionalism and dedication to customer service are truly commendable. Thank you, Laura, for your exceptional help!”
“Margaret Smith and her team were extremely helpful during this entire process! They were very patient, very responsive and very communicative throughout. I would highly recommend Sandy Spring for your mortgage needs!”
“Wonderful customer service! I have an account still open for my deceased mother's estate. Sandy Spring sent me a notice that the account had been inactive for 10 months and, at 12 months, I would be charged a maintenance fee. This is fair and I greatly appreciated the notice so I could avoid the fee. They could have quietly started charging fees but they went above and beyond by sending me a notice.
I highly recommend Sandy Spring Bank!”
“Having trusted advisors in real estate is immensely important. There is no one I trust more than Evan Kreitzer. He will do everything he can to make your process as smooth as possible while keeping open communication the entire time. My family and friends have also had extremely positive experiences with Evan. Thank you again for an easy transaction!”
8:30AM - 4:30PM
8870 McGaw Rd, Columbia
Banks
“My loan officer, At the Columbia, Maryland branch, was attentive and very patient as we were using Carvana where I purchased my car. That was an awful situation and she handled it quite well. Thank you so much.”
Open 24 hours
6031 University Blvd Suite 245, Ellicott City
Banks
“If your in need of home purchase services, please contact Kristy Grimes…here’s WHY:
Kristy is Phenomena!! She is so caring, knowledgeable, and informative about every step of home purchasing and Refinancing!! She knows her industry!!! I had so many reservations as I waited for the perfect time and drop of the interest rates. Everytime I reached out to her she responded expeditiously. Not once did I feel like I was troubling her. While I share my experiences and confidence in her...she will stay on "Speed Dial". Kristy, Thank You ☺️ for All that You've done to assist and establish OUR Family Home!!! Looking forward to OUR next Purchase Venture Amen”
10AM - 4PM
11499 Columbia Pike, Silver Spring
Banks
“I do visit Bank of America, 11499 Columbia Pike
Silver Spring, MD 20904 recently and I get an Excellent customer service by Tigst Esheteee.
Thanks Bank of America having such type of humble employees on board.”
“On a business owner level, I could not have asked for a better banking experience. This company has never made me to feel like I am a bother, instead they always make me feel like we are working together for the best interest of my business. Each time I have to email my customer service team, the respond so quickly that I am never left wondering if anyone is going to help me. They return calls so fast and have answers. If they don't, which is hardly the case, they get back to me with the answer. Seriously, this bank I cannot say enough good things about them. I feel my money is safe, well protected and maintained. I've been with other banks and man, no one has ever made me feel like my company is the only company that matters when we have an interaction! WOW.”
9AM - 5PM
13311 New Hampshire Ave, Silver Spring
Banks
“Keith Whitaker Jr, helped me with all my questions and made the notary process super simple and easy. Very personable man. Would recommend if you want to open an account, get a form notarized, or look at financing options GO WITH KEITH!”
9AM - 5PM
2601 University Blvd W, Wheaton
Banks
““Math doesn't make mistakes”.
This phrase was repeated by my teacher in his respective classes and came to my mind when I saw only one teller in the Bank, as I heard because the others were on their lunch break, versus a long line. In that line I saw two people who I understood should have the right of way, due to their age and because they had some difficulty standing for a long time. One of them was very supported by her husband, whom I admired for his great effort to make sure his wife was well and could solve, without a doubt, a tremendous show of love for her, and she, with more love and few words, calmed him down. What a beautiful moment! Despite the situation; for that reason, I think that if there were no sign indicating when a user has “Preference” we would choose to give him the right of way, as an act of solidarity and love, like that couple. Long live the love between couples, people and the work we do!!!”
“Jhonatan treated me excellently
Good service and concern for the customer
It lasted a long time but I won't stop helping until my situation is resolved.”
9AM - 5PM
13311 New Hampshire Ave, Silver Spring
Banks
“Keith Whitaker Jr, helped me with all my questions and made the notary process super simple and easy. Very personable man. Would recommend if you want to open an account, get a form notarized, or look at financing options GO WITH KEITH!”
“Phenomenal bank and specifically an amazing branch ran by Phil! I have a business account and a few personal accounts with them. Any time I run into issues, they're quick to resolve them. Great one-on-one service.”
9AM - 5PM
1700 Elton Rd, Silver Spring
Banks
“I love the people at this branch. The manager is an angel. The tellers Sheila and my Ms. Happy are super helpful. Love to be greeted as soon as I enter the door. This is what customer service is about.”
“Yes, I was very pleased with the service I received from market USA Thank you so much Ketan for all of your help and patience with me, was very easy to apply, took alittle time for all the paperwork, but it was well worth it ,there was a lot involved with a home equity loan, and I want to mention Linda who really help me out on wiring the the funds to the title company . Thank you so much very pleased with their service.??”
“These folks are so professional they work very well together. They really reflect Woodforest Bank in such a positive light. They all should be promoted as regional supervisors in some compactly because others really need to be able to see an emulate such high level of professionalism demonstrated daily. Victor”
“Best BANKING EXPERIENCE I HAVE HAD IN LIFE…… THANK YOU ROY….
First I take pride in teaching the younger children in my family about banking, credit and how to manage both. The Associate Roy really educated my Daughter today on the entire process. He gave detailed instructions ans explanations while providing excellent advice and guidance throughout the process. The only complaint I have is why NAVY FEDERAL has handcuffs on this Guy he should be a trainer or part of management because I never felt more comfortable giving my money to anyone in my life.”
“Because of some of the negative noted reviews here I thought I should post a review based upon my recent experience with the branch located off Little Patuxent Pkwy. I found the staff to be prompt, courteous, and quite friendly. All aspects of the transaction went as one would hope. I look forward to stopping by again.”
9AM - 5PM
12500 Prosperity Dr, Silver Spring
Banks
“The staff always greet me with a welcoming hello and smile. The atmosphere feels like you are in great company. Thank you to everyone at the Cherryhill branch for all you do at ESFCU.”
9 - 11:45AM 1:15 - 5PM
8820 Columbia 100 Pkwy Suite 110, Columbia
Banks
9AM - 4PM
3015 University Blvd W, Kensington
Banks
“I've been banking with Signal Financial Credit Union for 30 years. They are supremely knowledgeable about their banking products and the banking industry in general. If you don't understand how banking works, you can learn from them. Also, they have the absolute BEST support staff that answers the customer support phone that you could ever experience. My hat is off to Danny and Abbey. They were outstanding for their support in getting some very challenging transfers done for me in the rush timeframe I needed. They are the best!”
“We use SECU for both business and personal accounts and enjoy the friendly virtual tellers we see almost everyday. We are looking forward to the credit union expanding its business services.”
9AM - 4PM
10151 Colesville Rd, Silver Spring
Banks
“I had an excellent experience at the Woodmoor branch of Bank of America. The service was outstanding, and customer handling was absolutely perfect. I would like to give special recognition to Mrs. Joan for her professionalism, kindness, and efficiency.
Rating: 10/10
Thank you, Mrs. Joan!”
“Minhee Lee helped me with a wire transfer yesterday. She made an appointment slot available to me at the last minute when none were available through the online booking option. She also emailed me directly beforehand with information about needed documents and called me at home to make sure my questions were answered. She was extremely pleasant to work with - a true asset as an M&T Bank employee!!”
“VERY impressed with Monika Zinnah! Thank you so much for the advice and hard work getting my card issue resolved. Special thanks to the elegant Southeast Asian woman that allowed me to plead my case at the door. Excellent service ?? Thank u”
“I’ve communicated with the TD Bank in various times in person or on Phone, in USA and in Canada. Their service and communication is spectacular
and they always go above and beyond explaining and helping and making sure we understood.”
“My sister has access to the pool. I was a guest. Very nice community. They have 3 or 4 pools that children and families can occupy. There are beach chairs and tables.”
9AM - 5PM
6985 Muirkirk Meadows Dr, Beltsville
Banks
“Great customer service. Representatives almost always available by chat and people actually call me back. It's easy to talk to a live person. Even better, I feel good about my money staying in my community. I like that they make loans to my neighbors. I wanted to bank Black, but the Black-owned banks didn't offer the services I needed. Banking locally in Prince George's County is banking, Black, for all practical purposes. I'd rather keep my money here than at some giant corporate bank that survives on taxpayer handouts.”
“Our journey with SECU started in Nov. 2021. If we had begun with this particular branch with Kristie and her manager, it probably would have been completed in November. However, we started online and on the phone. Getting connected with anyone through the phone on the main line is always a hit or miss prospective. We were passed around to no less then 6 different reps who all made mistakes and we had to start the whole process of acquiring a HELOC 4 separate times.Each time someone submitted incorrect or incomplete information and the application was denied. We would call, never speak to the same person of course, but after holding for a real person to speak with you for over 20 mins each time I couldn't be choosy.Without going through the whole ordeal in detail, we were finally connected with the supervisor who restarted the process. At this time I contacted Kristie at the Ellicott City branch office. She and her manager were actually the icing on the cake. Literally, they went over ALL the documents with a fine tooth comb and made sure that they were submitted correctly and completely, which was flubbed by another branch, smoothed everything over. What took almost 3 months, they succeeded in 1 week.We went into the Ellicott City branch to close on the loan and Kristie, again very meticulously went over every sheet of the doc to make sure there would be absolutely no reason for the loan to be rescinded, especially due to thoughtless and sloppy procedures. She rechecked and asked her manager to recheck all the docs so that not one signature or initial was missing. Thank you, both for showing us how it should have been done in the first place.”
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“I’ve had to visit this bank twice in one week, and both experiences have been great. Alain was incredibly helpful—he was patient and took the time to explain everything thoroughly. I came with my mom because she doesn’t speak English, and it was amazing to see that there are Spanish-speaking staff who could assist her. The entire team is friendly, always smiling, and genuinely helpful. I highly recommend coming here!”