Safeway at 12251 Darnestown Rd, Gaithersburg, MD offers a convenient and friendly grocery experience. The store features a deli, bakery, fresh produce, and a helpful pharmacy staff. The bakery offers customizable cakes, cupcakes, and more, while the deli provides a variety of party trays made to order. Customers can place bakery orders online through the Order Ahead service for easy pick-up. The store also offers an assortment of meat and seafood at the butchers block, as well as a produce department full of fresh fruits and veggies. For added convenience, Safeway provides Grocery Delivery and DriveUp & Go™ services. Overall, customers are pleased with the store's cleanliness, organization, and friendly staff. The pharmacists, produce, bakery, and meat department employees are praised for their excellent service. However, some customers have encountered less-than-stellar experiences at the checkout, with reports of a lack of greeting and eye contact, as well as a failure to assist with bagging. The store management may want to consider providing customer service training to ensure a consistently positive experience for all shoppers. Despite this, Safeway remains a popular choice for the local community, offering a wide range of products and services in a welcoming environment.
