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10AM - 2PM
1123 MD-3, Gambrills
Mailbox Centers
“At the UPS store Claudia and Abby were both very helpful. I had trouble printing something off of my phone and they were both very helpful and patient when assisting me.”
“Eden was amazing. She helped me right away and answered all of my questions making my experience a great one! The facility was clean and organized and I will definitely come back for my next return!”
“Adrian at the desk was amazing! She served my with politeness, quickness, and a sweetness that felt like a familiar family member. I was having an off day, and yet she brightened my day for me. Thank you Adrian!”
“This UPS store in Bowie MD is the best!! It is located in the shopping center near Walmart. The employees are friendly, welcoming and helpful. I travel from Washington DC just to come to this store passing other UPS stores”
“I couldn’t be happier with the service I get every time I visit this store in Edgewater. I had the pleasure of meeting Cathy, the owner, on my last visit and had to tell her how much I appreciated being treated with such care and professionalism. I had an issue with my large packages and she helped me out and even followed up with me the next day!!! That kind of service is rare these days.”
“I want to take a moment to give a huge thank-you to the owner and staff at the UPS Store on Annapolis Road in Bowie, Maryland. This store has some of the best customer service I have ever experienced.
The first time I experienced their kindness, I was there with my sister. I had been sitting in a very hot car and eventually couldn’t take the heat anymore, so I came inside. The owner noticed that I looked dehydrated and fatigued. Without hesitation, he went and got me a bottle of water and gave me a seat so I could sit down and recover. That simple act of kindness meant so much to me.
Then, on another occasion, I went there with my niece because we were trying to make copies of flyers for her lost cat. We got to the end and realized we didn’t have enough money to pay for all the copies—and we hadn’t even made as many copies as we needed. My niece was extremely frustrated, and you could see the tears in her eyes.
The owner saw what was happening and, instead of making us feel embarrassed or turning us away, he gave us approximately 25 additional copies at no charge while we searched through the car and pieced together whatever money we could find. That was incredibly generous.
But he didn’t stop there. He even offered to leave one of our lost-cat flyers in the store so that if someone came in and saw it, they could contact us if they had any information. That showed me that this wasn’t simply about running a business—he genuinely cared about helping people.
You don’t come across that kind of kindness and compassion everywhere. The people at this UPS Store are warm-hearted, polite, helpful, and truly customer-focused.
Because of the way they treated me and my family, I will gladly pass other UPS Stores just to come to this one. Great customer service, generosity, kindness, and people who genuinely care—that’s what you’ll find here.
Thank you for treating people with kindness and humanity. It truly makes a difference! ❤”
“I had to drop off 20 orders for my small business. Harris was super accommodating and very helpful and super happy. I will be making sure to use this UPS for my future drop offs.”
“I love this store! Can’t say enough good things about them. I have shipped things through them many, many times. All of the staff is super friendly and helpful, polite, kind, and well mannered. They also offer a variety of different services besides shipping. They offer a very reasonably priced notary service, PO boxes, and there’s a xerox machine there to make copies on if you need them. They also have a nice selection of things you might need when mailing something:boxes, bags, pouches, bubble wrap, sharpies, tape…all the things. And they are a return option for Amazon as well. There is rarely a line and when there is, it moves very quickly as there’s typically 2-4 ppl working. I stopped in on Monday to mail a return. There was no line. I was in a s out in 2-3 minutes. Mark assisted me. He has helped me many times when I’ve been in there. He’s always super nice and fun to talk to. Very personable. Ryan was also there packaging things up getting ready to ship out. He has also helped me in the past. I’ve found both to be great guys, very helpful, nice, knowledgeable and good at what they do. I’m very happy to have this store so conveniently located.”
“I had an excellent experience working with Jayjuan at the UPS Store in Annapolis. He was professional, knowledgeable, and genuinely helpful throughout the entire process even took the time to tape our return. Thank you for the great experience! Highly recommend their amazing service!!!”
“This UPS store at 1783 Forest Dr Annapolis MD 21401 consistently meets and exceeds my expectations! the customer service is excellent, their are efficient and fast, and if there is a line, it move quickly!
Unlike the UPS store on 1011 Bay ridge Ave in Annapolis, where the customer service is super slow.”
“Perfect place for UPS package drop off! I use this UPS Store all the time for my work-related package shipments and the experience is always smooth and professional. The staff is friendly, fast, and very helpful. Special hats off to manager Eric — he is absolutely awesome and always goes above and beyond to help customers. Highly recommend this location for anyone needing reliable shipping and drop-off services!”
“We’ve shipped more items than I can count from this location and have always found the staff to be friendly and helpful. I would definitely recommend them.”
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“Howaida and Jen’s customer service is outstanding! They helped me with my Temu returns and were very understanding and did not rush me while I got the packages and QR codes situated.”