The Verizon store at 2385 Brandermill Blvd in Gambrills provides an exceptional in-person wireless experience. Customers consistently report fantastic service and very pleasant, seamless, and enjoyable visits. The wireless sales consultants are described as the most helpful, patient, knowledgeable, friendly, personable, professional, kind, and proactive. They thoroughly explain everything, ensure customers understand their options, and are eager to answer every question. Staff are noted for going above and beyond, assisting with new phones like Apple iPhone and Samsung Galaxy models, Verizon plans, protective cases, accessories, and account issues. They help customers get the best deal possible and are not rushed or pressuring. Consultants receive high praise for being extremely knowledgeable with every aspect of the purchase and for providing the best customer service, with many customers highly recommending the location. The store offers help with upgrades, the latest promotions, and exclusive Verizon services.
The service was very professional and the time needed to correct the complex problems on my account was handled with outstanding customer service and Expertise.
July 2026
I recently purchased a new phone and was having difficulty activating it. I went into the store and Ronmel Alfaro went above and beyond in assisting me. He was friendly, knowledgeable, patient, and helpful. I left the store with all of my phones working perfectly. Thank you Ronmel!
June 2026
Patrice was my in-store representative. She was excellent! Very professional, polite, helpful, anticipated needs well...the list goes on. I really appreciated her help in getting my phone plan established.
