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“Chris provides excellent customer service and always makes sure you’re taken care of. Because of the amazing staff and the availability of their rentals, I’ll definitely continue giving them my business.”
“Jerry was a total professional. Service was incredible from the start until the turn in process. I would give 10 stars if that was a choice. Vehicle was super clean. I work in the automotive repair business and I will recommend Enterprise to all of my customers. Great job!!!!”
“Highly recommend this brunch and wanted to say a lot of thanks for this branch crew. My special thanks to Chris Gomez for his professionalism, timely-manner and customer satisfaction support. He took care of my requests as a family member with attention to an each detail. I wish him further career achievements and good luck.”
“I worked with several people at Enterprise Rent-A-Car, and the level of service was outstanding. When dealing with insurance rentals, it can be difficult to get a truly comparable vehicle. I drive a mini SUV, and insurance initially wanted to place me in a much smaller car, which was not the same class.
Chris, the store manager at the Rockville location, went above and beyond to advocate on my behalf and work with insurance to secure something comparable. Although the Rockville branch did not have an available vehicle at the time, he coordinated with the Bethesda location to make it happen.
Frank, the manager at the Bethesda location, was great to work with during pickup. Will drove me from Rockville all the way to the Bethesda location, and Alex helped with a shorter pickup from the body shop to Enterprise, which was still very much appreciated. Both were professional, friendly, and incredibly helpful.
Every person I interacted with was professional and truly excelled at customer service. This team made a frustrating insurance situation easy and stress-free.”
“My experience was just terrific. I want to give a special shout out to four Enterprise associates. They were just terrific from the beginning to end. My car was in the shop and I needed the rental for seven days! I was followed to the auto body shop to drop off my own car, and then I was taken to pick up my car. They were helpful from beginning to the end of this ordeal: knowledgeable, efficient, helpful, and kind!
Ebrahim Cham, Trent, Hayden, and a young woman whose name I didn’t get were wonderful! Enterprise is lucky to have them on-board.”
“I really appreciate all the working staff there especially the guy who precisely get me the suitable GMC pick truck thanks to him fortunately l don’t know his name but all the same l got what l want wonderful job and services provided thank you guys and Happy Holidays anytime day or night l will walked into the north Frederick avenue Gaithersburg office to rent a car more Grace to your elbow”
“They have good quality cars but it is a headache when it comes to the documents u need. I thought when renting a vehicle all u need to is a valid drivers license and car insurance but here u have to have ur car insurance paid up to 30 days in advance. The only place I been to I had this problem with but other than that no problem”
“We were blown away by the quality of vehicle we were given based on what we were charged. We expected a base level Nissan Quest or Kia Sedona. What we were given was a brand-new Sienna hybrid! We were very comfortable on both our long and short trips while we were renting it. Thanks for treating us to such a luxury experience!”
“If you’re okay renting an older, used, vehicle at a lower price point then this place is for you. Clyde is awesome to work with. The cars aren’t very old, just older and drive very well.”
“Normally Budget is cheaper than Avis. Avis owns Budget. I use Budget at this location. I get great deals. Service is fine but can back up as it can get crowded with customers.”
7AM - 8PM
15625 Frederick Rd, Rockville
Car Rental
“Bought a used car with the help of Chris and Soho. Two enthusiastic guys who were happy to help. I came in prepared, and they respected that and made the process very efficient.”
8AM - 5PM
620 Perry Pkwy, Gaithersburg
Car Rental
“Gaithersburg Hertz team located in Double tree by Hilton Washington DC/Gaithersburg were extremely helpful, friendly and polite. Also, they are very very professional. ?????????”
“Sixt at Dulles Airport really saved the day for me. Mohamed and Brian got me the right car for what I need this week. First-rate service and attention to customer needs. Personable, knowlegable, professional. Many thanks!”
“Not sure why this place has such low rating. From start to finish after a week rental i got nothing but excellent service. Kate checked me in and was super professional and accommodating, Samuel checked me out and provided excellent service. Good people over at this location. I will be back for sure”
“The staff is low staffed but the team that is their do their best to get everyone a vehicle as fast as they can.
If they had more staff like a person to bring the cars to the front so that the front counter staff assists customers it would be a smoother transition for customers.
I appreciate the team work and their efforts accommodating me as always.
Great Team work! Keep doing your best it’s corporate that needs to proved you the staffing!!!”
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“I love Enterprise. I've been renting cars from them and only them for over 20 yrs. They take excellent care of me always!!! They are the only option for me and are like family. Everyone is always professional & courteous. The manager Chico gave me my last rental and he’s phenomenal. Phillip is the best as well and he’s the assistant manager at the Germantown location. I also love Cici; she oversees it all and I love it when she’s there.”