The Verizon store in Germantown is noted for its outstanding customer service, with staff described as extremely professional, knowledgeable, courteous, helpful, friendly, and efficient. Customers report receiving fast and exceptional service, with associates often remembered from previous visits. The manager has significant long-term experience, and the entire sales team is highly trained. The store handles a wide range of needs, including phone upgrades, billing problems, and switching services for cell phones, tablets, and 5G Home Internet. The process is frequently described as easy, even when solving complex issues that other channels could not resolve. While the store can get progressively busier, especially on weekends, the staff ensures a helpful and patient experience. The location offers convenience for in-store appointments, online order pick-up, and various shipping options. Overall, customers express high loyalty, stating they would not go anywhere else due to the consistent quality and friendly atmosphere.
Went here to change our former provider to Verizon, great service and it was fast. Thanks to the lady who help us, and our phone now is both working and coverage is good.
April 2025
I was at this Verizon store in Germantown, MD (at Milestone) for a phone upgrade. I was assisted by Andy, who was extremely professional, knowledgeable and courteous. I have generally received very good service from the staff at this store, but the service that Andy provided was exceptional, and well-above what I expected.
January 2025
The place is smaller than it used to be but the staff are very helpful and friendly.
