I won't use them for major banking. I've had an extremely bad experience with getting wrong information online and at the branch. So I'll keep my account for basic occasional banking.
June 2023
Drive thru at this Truist not reliable. One time closed during to lack of personnel, another time closed for repair/replacement
April 2023
As a bank, Truist is one of the worst I have encountered, they refuse to work with other banks to verify their own checks. This has resulted in multiple account lockouts and restrictions. Truist does not work with third parties regardless of situation.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.