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“My dad just passed away early December and I had to take care of some business dealing with him and Ms Adrian took her time and did an amazing job working with me and also helped my mental health with the conversation we had. This woman is a gem ? and I really do appreciate her and her kindness and caring. Everyone there was friendly and even making jokes that I needed. Thank you all for being kind.?”
“I have had nothing but great interactions with Chase Bank. I do not ask for much, so, I'm very simple to please. But, the staff is always courteous and friendly. When I call customer service, it has been a very pleasurable experience.
I see others comments about poor customer service, and I dont see it. I guess it is subjective. No one is perfect, and the people running this bank are human beings, and fallible, but that does not mean they do not try or care. They have to follow policy, so if your problem is a check not being accepted, there is a reason, and it is not the associates fault.
As I've stated, I dont go in often, as my activities are mostly online, but I have never truely had any discord, and am always greeted warmly by the amazing staff at the Glen Burnie branch, and the incredible customer service when I have a general question for Chase service call center.
They deserve a better rating, not because you had a bad one time experience or did not get your way... but because they are good people, and dont deserve your vitriol because of policy. Please be specific when you post. Running Chase down for their practices is ok, if you feel that way... but running the staff down because they have to perform certain duties or lose their jobs, even when they are gracious and kind to you, is just wrong.
Thank you for always being gracious and kind, every employee at the Glen Burnie Chase Bank location. You have a great team. ( and ill call you out if I believe otherwise... as you can see, I am rather verbacious!) Keep up the great work.”
“I always have a great experience while banking at the Glen Burnie location. JERMAINE, Audrey and the whole team are always so pleasant. I really appreciate them.”
“I had a very good experience at Bank of America when opening my credit card account. The staff who assisted me were Mr. Jesus, Miss Lisbeth, and Miss Youreous. They were all very polite, patient, and willing to help me throughout the whole process.
I forgot quite a lot of information during the application process, but they still helped me restart and complete everything step by step without any frustration, especially Mr. Jesus. I truly appreciated his patience and professionalism.
Before leaving the bank, I asked if there would be a survey where I could leave positive feedback for the employees. Mr. Jesus mentioned that a survey invitation would be sent later, but after waiting for a while, I never received one. That’s why I decided to leave this Google review instead to express my appreciation.
Thank you again for the excellent customer service!”
“Had the one of the most helpful experience with Capital One at this location!
I was here for what I had thought was a simple transaction, renewing the annual fee of a safety box. However, the process turned a lot more complicated than I thought and I had two ladies who patiently helped me by consistently brainstorming the best solution. Together, they must have spent about an hour assisting me.
I suspect if I had gone to a different branch, I would’ve been turned away with a “sorry, please call customer service”. I am so glad I came to this branch! I wish I lived closer because it would really reassure me to live close to a Capital One location with these amazing ladies (in my haste, I didn’t at have the opportunity to ask for their names)
Thank you again!!!”
“I went to the outside machine, but it is where I started. The staff is very awesome kind and knowledgeable. Anything you want just ask. They will tell you “we don’t do that or are you referring to?” So far top 3 banks and number one credit Union.”
“I saw mixed reviews for this location but Cassandra was exceptional and patient with opening a new account. We couldn’t ask for better service than what we received today.”
“I’ve been banking here for years, ever since my early college days, and I’ve never had a better experience anywhere else. The place is wonderful, and the people who work here are even better. From the moment I walk in to the moment I leave, it’s always smiles all around. They treat me with kindness and consistently go above and beyond to resolve any issues—big or small.”
“Been with M&T for few years now. I was having a few issues , went there this morning and was greeted by Michele. She did a wonderful job at clearing things up for me. Just wanna say ,Thank you for all your help Michele !”
“Zach is that guy! His personality is amazing. I wish I could get more service like the one he provides. Usually everyone looks mad u came in. But great service please someone recognize him!”
“The management and staff provides each customer with outstanding customer service . I have witnessed several staff turnovers at this branch in the last seven years and the current staff is far more efficient , friendly and most of all pleasant.”
“I have never had a bad experience with a teller, banker inside at a desk or on the phone. They have always been friendly, knowledgeable and polite. I have never regretted a day since opening my Wells Fargo account about 5 years ago. Thank You so very much.”
Open 24 hours
7937 Ritchie Hwy, Glen Burnie
Banks
“Im not sure of her name but she is a humble, soft spoken m, young Caucasian girl. Man, her spirit is the best. She made my spirit smile!!!! Her dog watches TV, lol”
“Thank you to the Branch Manager Bree Lessen and her Staff that assisted me and treated me with the utmost kindness and respect. Ms. Lessen made sure everything was correct and that is why I am thankful to SECU Maryland. Appreciation also to their awesome online banking fro their assistance. You all gave me peace of mind and I am grateful.”
“Great branch with super friendly and knowledgeable staff! Opened my personal and business account with Rebecca and I highly recommend anyone to be assisted by her. I also have to acknowledge the amazing service i received from Max and Joe that fixed issues with my business acount!”
“I am not sure why some comments are not positive and/ or appreciative about this branch. Although, my own local branch is Linthicum, but a few times that recently I have been assisted by this branch, i have not seen and experienced anything but help, friendliness, professionalism, and enthusiastic customer service. during my last visit(s) I was assisted by one of the most wonderful tellers, Alley, and as always by the great manager of this location, Ms. Krystal. Krystal is very knowledgeable, helpful, polite, and a strong manager who goes extra mile to help the customer in the best way possible. Alley who I know her from my own branch and from long time ago is just a gem to Wells Fargo. She is so polite, helpful, knowledgeable and courteous to everybody. I really appreciate your awesome and priceless help. Management by Krystal is just "Krystal perfect"! :)”
“? Saw recent reviews and decided to drop in today. Totally positive experience from start to finish. The greeter was warm and sincere. And Devynn, my teller, was extremely helpful. She processed the job professionally and efficiently, and kindly offered services which are definitely needed. Won't hesitate to visit again.”
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“I’ve been banking with this branch for over 15 years, I love everything about it from the location to the tellers!! Great transition from Sandy Spring to Atlantic, still have to get used to some new app features but everything else is great. It would be nice if there was an ATM at my location to where we didn’t have to get out of our vehicle for security purposes but other than that A++”