Cricket Wireless Authorized Retailer is known for friendly and professional service, with staff like Clifton and Aaron providing helpful, fast, and accurate assistance. Customers appreciate the good prices on new phones and the support they receive when transferring or purchasing devices, including new iPhones. Clifton is especially praised for his kindness and helpfulness, even helping customers sign up for programs like Lifeline. However, some reviews are negative, with accusations of overcharging and dishonest practices, warning others to stay away. Overall, the business has a mix of positive experiences with attentive staff and some serious concerns about potential misconduct.