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“Jeremy was honest, upfront and quick to get my phone’s camera replaced within an hour. I love to shop at small businesses and I will continue to come here for all my electronic needs.”
“I stopped by the boost Mobile store in the South end shopping center. I was greeted by a sale associate by the name of Terry. I was devastated because my phone would not turn on or activate, etc. I was to the point of honestly about having a nervous breakdown. Terry was very patient, accommodating, and insisted me from beginning to the end. He went above and beyond to recover the old data from my phone and transfer it onto a new phone because I was eligible for an upgrade.
I have dealt with many customer service reps in my life but I can promise you one thing no one and I mean no one can top Terry service. I give him 10 stars and an a+ rating. Thank you Terry from the bottom of my heart you are the bomb”
“Took my son in to get his i phone repaired and found out there was alot of water damage internally. You were trying everything to just get it fixed and we decided to just get another phone. One of the best customer service experiences in my 46 years of my life. Thank you for helping us out with our problem you made my son happy which is all I needed.”
“I had the luxury of being the only customer in the store at the moment when I walked in to ask for help in transferring information from my old phone to my new one. Ronald stepped up quickly to help me. He was so knowledgeable and helpful. He started the transfer and while we waited, I picked his brain. And not just about my iPhone. I talked to him about all kinds of issues that were computer related or technical and he had wonderful suggestions and was very helpful. I can’t rave enough about this branch and about him. It was the best customer service experience I’ve ever had. I highly recommend these guys.”
“Brittany and Taylor were very helpful with our phone issues today. They were kind, polite and were very attentive to our issues and concerns. Highly recommend!”
“Brad helped us start on a new phone purchase he had great customer service helped us as soon as we walked in and kept us updated the whole way thorough and speedy service definitely recommd Brad at the north burhans Blvd location”
“Zach and Brandon were both fantastic. They helped us switch from our previous carrier to them, change our plan, and order devices. They were wonderful to work with. Fabulous store!”
“Excellent service! Dezi was friendly, kind, and considerate, she helped me find an I-watch band as mine had broken on our trip from GA. Highly recommend the Hagerstown Valley Mall, Verizon Store!”
“I have had numerous experiences in other Verizon stores none compare to the service from this office. The staff is knowledgeable and the service is the BEST!!! I’m not very iPhone savvy and I had an android for years and changed to an iPhone. I stopped by the office twice in the last 6 months and Mauricio has helped me within minutes. When my husband and I purchased our phones we worked with Jose and Danny. They were extremely knowledgeable and assisted us in a plan that worked best for us. We received two new phones and a watch with a special promotion. We couldn’t be happier.”
“Desmond and Nicholas. Was very patient with me. They do nit give up in my easily or turn me away when things got a little difficult. Instead they were reassuring and made me feel very welcomed. Best customer service experience I have ever had.”
“I am a brand new customer to metro by t mobile and the representative, Melody, was very helpful in setting up my service as well as any other accessories to keep my phone well protected”
“We had the BEST experience today with Christian at the Cricket store in Hagerstown MD. He was patient in explaining the process to my 87 year old mom and made sure she didn't lose any of her precious photos. His experience showed in the way he was able to work with her ancient cell phone and get the new one working perfectly. Highly recommend Christian!”
“10 stars for customer service those guys spent hours trying to help me fix a broken phone and transfer to a new phone wonderful I will never go back to the boost Mobile on Carlton Street again”
“I purchased a new phone and I received spectacular assistance from both Kenzie and Jose. They were able to set up my phone and show me some valuable features. They were also able to retrieve some info that I accidentally deleted. I would give them both a 10! They were very helpful, knowledgeable and personable!”
“I was greeted right away by Dario, He answered my question. He went above and beyond by offering a different option from prepaid. He recommended I believe it’s spelled postpaid. His suggestion saved me money each month. While allowing me to upgrade my dying battery (iPhone 11) to a new phone next month. Dario was very engaging, friendly and easy to talk to. Thanks for having such wonderful staff.”
“Tech & Co is where I want to take my phone for a great experience! Tech & Co is absolutely the best option in the area for cellphone repair. I previously took my phone to a different company on the south side of town, where the owner belittled me and blamed me for problems from their earlier repair.My experience at Tech & Co was wholly professional and positive. I'm so happy to have found someone that I feel I can trust to be fair, customer-focused, and honest. Great businesses still exist in today's crazy world!”
“Went to this location around 6pm on a Sat. Was warmly greeted by Chelsea F. She help me with purchase of an iPhone16. Was stressed having to change out my much older iPhone 7 that wasn't charging. First off, she actually fixed my charging issue so I can now have a backup now for my wife who has the older iPhone 7 she uses very lightly. Was able to get the recommended charging block, screen saver, hard case that also has belt clip attachment phone holder and better quality/cheaper in price than the OtterBox who now have ridiculously high prices for their stuff.
Chelsea was amazing. Moved all my contacts and apps over and explained everything easily answering ALL the questions I had. Everything basically mirrored my older phone with nothing else had to do. Was out the door in like 35 minutes!! This was one of the most outstanding service experiences I have ever received regarding technology purchases. Was extremely refreshing to say the least!!..”
10AM - 8PM
17221 Cole Rd, Hagerstown
Mobile Phones
“They have a representative named Chrysler that definetly goes above and beyond to help.
Excellent customer service compared to the other t mobile stores in hagerstown.”
“My 1st experience there was a complete nightmare, nothing completed correctly. The next day however Bobby/Robert and Jeremiah went above and beyond making sure things were taken care of. We were even there until way after closing time. Thank you so much guys!!”
“I been with Metro PCS
YEARS NOW. We used to get 4 phones 100$ tax included. Very HONEST NO HIDDEN FEES. Now it's 4 phones $120 tax included. We Need this deal back. You'd have alot more customers. Service is great and I live in the mountains some places I don't get service but it has improved,.
I think you could be a little Senior FRIENDLY for us older people. It's hard do do stuff online. We need service at no extra charge. I do have an issue with Sales clerks UP SELLING, If most of us could afford we would. DONT PRESSURE PEOPLE BE HONEST WITH UP FRONT COST. That's my only real complaint. So 4 stars. I love that you can get 2 phones $50 this helps me put more food on my table. That is if you use automated payments. If u like me to do survey anytime I do love this company Merry Christmas ?”
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“Amazing store the representative Anderson is awesome he is really the best anytime I go in he knows the job and gets me right every single time! The atmosphere of this place is incredible”