Metro by T-Mobile at 116 W Franklin St offers a wide selection of prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers praise the friendly and helpful staff, especially mentioning employees who go beyond to assist with service needs. The store is described as clean and welcoming, providing a positive shopping environment. Several reviews highlight exceptional customer service from staff members like Melody and Diona, noting their politeness, courtesy, and efficiency. Customers appreciate quick and knowledgeable assistance, making the experience enjoyable and hassle-free. Many mention that their visits were better than other locations, with some even driving from afar to receive better service. Overall, Metro at this location is recognized for its good customer care, fast service, and wide selection of phones and plans, making it a highly recommended choice for those seeking reliable prepaid mobile services.
Highly recommend you ask for Melody, she was very fast and efficient she explains everything well and was very helpful. I got a great deal and I was in there less than 20 minutes. Thank you Melody for my new phone and a great experience ☺️??
March 2024
Great store great customer service and a special shout out the the girl Diona
February 2024
Diona was very helpful in assist me with everything with my phone. Thank you so much will always come to the store.
