Metro by T-Mobile at 116 W Franklin St offers a wide selection of prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers praise the friendly and helpful staff, especially mentioning employees who go beyond to assist with service needs. The store is described as clean and welcoming, providing a positive shopping environment. Several reviews highlight exceptional customer service from staff members like Melody and Diona, noting their politeness, courtesy, and efficiency. Customers appreciate quick and knowledgeable assistance, making the experience enjoyable and hassle-free. Many mention that their visits were better than other locations, with some even driving from afar to receive better service. Overall, Metro at this location is recognized for its good customer care, fast service, and wide selection of phones and plans, making it a highly recommended choice for those seeking reliable prepaid mobile services.
I am a brand new customer to metro by t mobile and the representative, Melody, was very helpful in setting up my service as well as any other accessories to keep my phone well protected
March 2025
Thank to melody alway so good at her job she amazing
October 2024
In 60 mile radius this is the best metro pcs and Melody is the best rep you could ever experience. She is really good at her job and deserves a higher position.
