Verizon's Go Wireless Authorized Retailer in Hanover, MD is a conveniently located store near popular shops and restaurants. The store is active in the local community and partners with neighboring businesses. Verizon's knowledgeable specialists enjoy working one-on-one with customers to get their phones and tablets set up and teach them how to use the devices. Customers consistently praise the exceptional service and care provided by the store staff. The store manager, Thomas, is described as the "best phone buying experience" - he is patient, helpful, and focused on ensuring customers get the best deals possible, not just making a sale. Another employee, Ky, was also highly commended for informing a customer of limited-time offers and ensuring all questions were answered without being pushy. Across multiple reviews, the staff's kindness, knowledge, and willingness to go the extra mile for customers is highlighted. Customers feel valued and never pressured, able to take the time they need to make the right purchasing decision. Overall, this Verizon retailer provides an outstanding customer experience, with friendly, expert assistance that keeps clients coming back.
I have received excellent technical support from Thomas who has been extremely patient with this 80 year old 20th Century farm boy from Michigan.
June 2025
Such an amazing experience!! The young lady that guided me had only been with the company one month; however, she was very knowledgeable courtesy and trustworthy. I wish I could remember her name because she was totally unforgettable. She made my purchase seem very valuable. Well done young lady. Top notch customer... read full comment
November 2023
Thomas was amazing, in and out. Bill, phone, plan issues, all taken care...quick! While the Waugh chapel location left us talking about Ryan Reynolds movies and mint. Thomas saved a family plan.Verizon, get Thomas a raise!
