Verizon's Go Wireless Authorized Retailer in Hanover, MD is a conveniently located store near popular shops and restaurants. The store is active in the local community and partners with neighboring businesses. Verizon's knowledgeable specialists enjoy working one-on-one with customers to get their phones and tablets set up and teach them how to use the devices. Customers consistently praise the exceptional service and care provided by the store staff. The store manager, Thomas, is described as the "best phone buying experience" - he is patient, helpful, and focused on ensuring customers get the best deals possible, not just making a sale. Another employee, Ky, was also highly commended for informing a customer of limited-time offers and ensuring all questions were answered without being pushy. Across multiple reviews, the staff's kindness, knowledge, and willingness to go the extra mile for customers is highlighted. Customers feel valued and never pressured, able to take the time they need to make the right purchasing decision. Overall, this Verizon retailer provides an outstanding customer experience, with friendly, expert assistance that keeps clients coming back.
Glen at this location did an excellent job at resolving some frustrations with my Internet service, helped get me to the right techs, and ensured my issue was taken care of fully before I departed. Thanks Glen!
September 2026
Glenn and Jarrett and Annricka were awesome 👌
August 2026
Annricka was the service rep who helped me. She was super awesome, made the process very easy, and helped me get the router upgrade I needed!
