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“Outstanding, Excellent, Professional Customer Service. Very Helpful, Easy online making my truck reservations, Staff was friendly. Helpful, Knowledgeable. Thankful for Your Services, Keep up the Great Services.”
“We had a great experience with gentle giant movers! Kyle and mason were really courteous, friendly and worked really hard. The communication with gentle giant was also really great and super professional so we’ll be using them again when we move! Five stars!!”
“Moving is never a stress-free experience, so we weren’t completely surprised when a couple of complications arose while having some of our belongings moved into temporary storage at ExtraSpace on U Street. But the staff of Tiffany, Melodie and Darnell were true professionals – friendly and pleasant to deal with – and easily resolved the hiccups. Most importantly, we were treated with fairness – with no hidden surprises or surcharges. (At least that’s true as of this time – we’ll update the review if that changes at any point.) Based on our experience, we’re now fans, we’re enjoying our “Extra Space”, and we can strongly recommend their U Street location!”
“On Thursday 6/18/26 Tanesha was very helpful and professional. She was able to help us get a unit on the spot at a great price while showing exemplary customer service! She made renting storage here feel easy and safe!”
“Carmen did a great job helping me find the right space and answered all my questions. She’s polite, knowledgeable about the facility and extra space storage in general. She made the leasing experience easy.”
“Extra Space Storage is SUPER! I'm updating a prior EXCELLENT review because my recent experience with Facilities' Manager, Tony R. reinforces my many years of experiences with Tony. He has consistently demonstrated his extreme competence and OBVIOUS CARE for the facility and his CUSTOMERS. The well-maintained buildings are NECESSARY, but ONLY having them is insufficient; the company needs to hire and retain GREAT people such as Tony R. at the South Four-Mile Run location. Tony is incredibly knowledgeable about the business, and he is really pleasant to talk to, as well! Tony is the kind of competent professional that makes me happy to be an Extra Space Storage customer! Jerome G”
“Aria has been the best representation I’ve encountered she was so patient with me and so helpful I can only say she’s rare thankful for having such a great person on your company 🙏🏻✨”
“Quality Customer Service and a very bright and well lit facility. Clean inside and out including restrooms. Staff changes often but with each change; quality stays excellent. Thank you for keeping my belongings safe and secure.”
8:30AM - 5:30PM
4814 Frolich Ln, Hyattsville
Self Storage
“Our intrastate move with Olympia was a very good experience overall. Dan (sales rep/estimator), Jennifer (move coordinator) were both responsive, communicative, and helpful. The move day crew led by Rashad was punctual, friendly, efficient, and careful with our things. They made what is unavoidably not an enjoyable experience as painless as possible!”
“Elexus was very kind and patient while helping me assist my brother choose a unit that for his needs. She even went as far as downloading the storage app for us. We definitely need for patient people like her workout g with seniors and the public period. Thanks again.”
Open 24 hours
3700 Saint Barnabas Road, Hillcrest Heights
Self Storage
“Kiya was such amazing . She helped us complete our reservation for location in oxonhill because no one was there to help us move in and we had to come to another location for help , she's so awesome and made my move in so easy .”
“Having used other companies before, I can say without hesitation that the folks at the Fillmore location are the best . Always friendly, always willing to accommodate and the facilities are super clean ! I will definitely use them in the future and strongly recommend them to anyone who needs storage !”
“Tania was wonderful and knowledgeable and helpful. She walked me through everything and I had no questions about this move in at this time. I enjoyed my experience with her”
“Henry helped me today and he was absolutely delightful! He made the whole process of getting a unit very easy and very quick! I would definitely recommend getting a storage unit here.”
“Nick provided outstanding customer service. He was very thorough, professional, and genuinely happy to help throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I understood my options. His friendly attitude and willingness to go the extra mile made my experience at Extra Space Storage smooth and stress-free. I truly appreciate his excellent service and would highly recommend working with Nick. Thank you for making the process so easy!”
“Jerome and Tia were attentive, helpful, and made personalized customer service their priority! Appreciate their quick solution to help me get the right unit. Thank you!”
Open 24 hours
800 Ritchie Rd, Capitol Heights
Self Storage
“Happy Day!! I would like to extend an emphatic ‘THANK YOU’ to Ms. Ginger, Mr. George and Mr. Duane for ensuring that move-in experience was flawless, seemless and stressless! The Capitol Heights location ROCKS! The facility is pulchritudinous coupled with the fantabulous amenities! I want to thank Ms. Ginger, Mr. George and Mr. Duane again for their impeccable customer service coupled with being extremely professional and amicable! Thanks for making a stressful move stress-free!! You all are awesome saucesome!!!”
“My husband and I recently moved from DC to Maryland, and were looking for movers after having had a bad experience in the past. I found glowing reviews of Bookstore Movers online, and I am here to confirm that those glowing reviews are completely true! I will break down my experience in the rest of this review, but bottom line is that I will recommend them to anyone who asks, and if I need to move again they are the first place I will be going!
Inquiry and Organization - their website was very well organized, and had a logical and thorough process for requesting a quote. I got a quote immediately, and was able to move forward with booking a date very quickly. Their email correspondence across the board was prompt, thorough, and clear. We were given clear guidelines for how we should prepare and what we should expect, and proactively provided with information on who was coming and how to contact them. In particular I was VERY impressed that on the day of our pack and on the day of our move we were contacted proactively to let us know that they would be running late due to unexpected delays. It was a huge weight off my shoulders that I never had to chase anyone down for information, it was freely given or even proactively offered.
Customer Service - I want to take a moment to commend also that they clearly care about the customer experience and customer satisfaction. Their pricing is very transparent, and they applied a discount that I qualified for without me needing to ask! Additionally, due to running late on our move date, they called an additional mover to help with no additional cost, again without me needing to ask. I was very impressed at the pride that everyone clearly took in their work, something I find is harder and harder to find these days.
Pack and Move - We requested both a pack and a move. Everything was packed very well, and the move was completed efficiently and carefully. I’ve waited until we fully unpacked so that I can say with complete confidence that absolutely nothing was broken, which speaks to the quality work of both teams that helped us! Our moving team was extremely kind and made sure everything was set up the way we wanted in our new home. I cannot say enough good things - it is clear that they have experience and skill!
Recommendation for others - like above, I recommend Bookstore Movers without reservation. What I will say is that for anyone placing an inquiry, I would recommend actually having an accurate accounting of how much stuff you have! Pictures might be a good idea. I didn’t give a great estimate, which meant the original total quoted wasn’t accurate. That was fully my mistake, and I hope others can avoid it!
Thank you so much for all your help with our move, and making it as stress-free and enjoyable a process as possible!”
Open 24 hours
7975 Branch Avenue, Clinton
Self Storage
“I had to remove my belongings out of my storage unit because I moved out of town. Blindy made sure that I was squared away and she helped me with the whole process. I’m super thankful for her.”
“Highly recommend this place over any of the competition! The staff are so nice and helpful. The property is clean and well maintained. Thank you to Darnell, Imani, and Crystal. They gave us very kind service and helped us after a very bad experience with U-Haul down the street. Very happy with our unit!”
“Katrina is a storm to be reckon with in the best way possible! As soon as I came in, she immediately helped me with what I needed and was extremely personable and professional! Extra Storage Space in DC made a great decision in hiring her!”
“Yes Kiyla was very kind and very helpful in helping me and she was very professional in explaining to me on helping me to resolving the problem of my Storage area inside part of the Celine had falling. I took a picture of it and showed it to her so she has a picture of it too. And she said she's call to have it fixed. I really appreciate her help in this matter 😊”
“Great experience over all. Access was easy and I felt like my belongings were safe and secure. I wish the monthly rental fee didn’t go up but otherwise I would use extra space again”
“Danielle was super helpful and friendly. This was my first time using storage and I was nervous but she explained everything, helped me through the registration process and made sure everything was working and I was good to go! Feeling comfortable with my things stored here:)”
“The customer svc, was excellent’ she took the time to explain everything to me, very knowledgeable about an all the questions I was asking. I was very happy lease”
“This place is very secure. I had left something out of unit, forgot it was there. Mrs. Donna call me and secured my belongings until I got back there. Thank you so much”
“Jackie was very knowledgeable, helpful, and kind! Her service was excellent! She took her time to go through all details! We were very pleased to work with her! 10 stars!”
“Thank u Reyna and Julie for all your help. When ever I need their assistance they are there to help. I highly recommend Smartstop Self Storage on Forestville Road to everyone I know. 5 Stars.”
Open 24 hours
5201 Forbes Blvd, Lanham
Self Storage
“Customer service is amazing. The guy at the counter (can’t remember the name sorry!) was so sweet. I came in and noticed the storage unit I booked online wasn’t big enough to accommodate what it was needed it for. He quickly showed me other options and helped me to make the swap to another unit. He was very helpful and informative. So far so good with my experience here. This is my first time using a storage facility. I just moved in today. I’m glad I chose this place. I’ll update this later if my experience changes.”
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“I haven’t gotten the associates name yet but she has been there for years now and is always present and helpful. Every time you see her, she’s always polite. Give her a raise.”