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“I recently received outstanding service in the Suitland/Temple Hills/Marlow Heights area, and I felt compelled to share my experience.
Every staff member I encountered was extremely helpful and professional. I interacted with four gentlemen at different points during my visit, and each one contributed to making the experience smooth and pleasant.
The supervisor—whose name I unfortunately forgot—was truly exceptional. He had a Louisiana accent and carried himself with a level of professionalism and care that stood out. He is, without a doubt, a top-tier supervisor.
Mr. Michael, my service representative, was equally impressive. He was gentle, kind, and highly professional throughout our interaction, ensuring everything was handled with care.
I also want to acknowledge the two other gentlemen who assisted me—one who finalized my service and another who handled my equipment. Their support did not go unnoticed, and I sincerely appreciate their help as well.
If possible, please extend my gratitude to the entire team. Their commitment to excellent customer service truly made a difference”
“The gentlemen were incredibly professional. We appreciated the approach of surveying what was moving and what was remaining, and also on arrival to new home. I appreciated the senior veterans of the group who spoke up and gave good corrective feedback in realtime and taught the less seasoned members of the team. They were all very respectful of our new space- taking off shoes etc to enter carpeted areas. They worked hard and efficiently, and cleaned as they went. They worked well together as a team, with positive energy and communication. They listened to each other and helped each other out. We could not have been happier with our move, and nothing is broken!”
“Tiffany was great to partner with and she provided me with information that was helpful, detailed and encouraging. I feel confident knowing I chose the right self-storage company. ⭐️⭐️⭐️⭐️⭐️”
“Very smooth experience working with Carmen and her new assistant. They were super accommodating and patient with me even though I did not have all required documents to rent a new parking spot. Highly recommended.”
“Kiya was such amazing . She helped us complete our reservation for location in oxonhill because no one was there to help us move in and we had to come to another location for help , she's so awesome and made my move in so easy .”
“Great customer service. A bit upsetting the front loading dock door still isn't working. It's been 2 months. But the on site manager assured it's in the works to be fixed. Management is always pleasant and welcoming.”
“Extra space storage was excellent storage facility. Affordable, easy to setup, cancel and well secured property with ample equipment to help move your belongings.”
“Excellent experience at Extra Storage Space in Fort Washington. The process was super fast. Tanesha made us feel like VIPs showing us the facility and potential storage options in a golf cart! The size of the space and the price was just right. No need to shop around. Thanks for helping us make a challenging move so much easier. ??”
“I was in a search for a storage space and I was recommended to come here. The store manager so helpful with the tour to show me my options and explain how everything works. Thank you for your help today. The space is clean and comfortable. I feel good about the security measures in place as well.”
“I had an awesome experience at Extra Space Storage. Elexus was phenomenal!!! She was professional and very kind. The facility is very clean and beautiful. I got an excellent rate for my unit. I am so glad I came to rent here at Extra Space Unit.”
“I had a great experience with Extra Space Storage. The facility was clean, well-lit, and easy to access. The staff was very friendly and professional, making the whole process smooth from start to finish. The pricing was reasonable, and I felt confident that my belongings were safe and secure. I would definitely recommend Extra Space Storage to anyone looking for a reliable storage solution.
– Salam”
“Jerome and Tia were attentive, helpful, and made personalized customer service their priority! Appreciate their quick solution to help me get the right unit. Thank you!”
“Recently got a storage unit today and I must say Cam was super kind, informative and patient. This is my first time purchasing one and he walked me through the pricing, sizing and steps. Even toured the unit with me that way I got an idea of what I was getting. Thank you, Cam for the wonderful service!”
“Sonya is the best my husband and I was renting out a storage unit. She has been the best when I come to pay My monthly fees she always smiling She’s very respectable never has given us a problem she needs a raise ASAP for great costumer service”
“The facility has always been clean and easy to access. The staff have been helpful as well, especially Asia, who helped me with a billing issue recently. She was friendly and helpful and quick with fixing my concern.”
“Thank u Reyna and Julie for all your help. When ever I need their assistance they are there to help. I highly recommend Smartstop Self Storage on Forestville Road to everyone I know. 5 Stars.”
“Olympia is the best. It was incredibly easy to work with their management to get an estimate and line up the moves and the movers that showed up were very careful with our stuff. I highly recommend Olympia.”
“I came to inquire about a unit for the Livingston Rd Public Storage unit and had the opportunity to meet Kiya, who was very patient, pleasant, professional and passionate about getting me what I needed. Kiya showed her managerial skills by being very detailed the entire process, explaining different sizes of the units and pricing options which helped me in choosing a better fit for what & how much I was looking to store, addressing all questions and ensuring a smooth rental process. Her professionalism and positive attitude made me feel valued. I was incredibly impressed about how knowledgeable & kind she was during my visit and I definitely experienced exceptional customer service from Kiya and felt that she went above and beyond to assist me through out the process. I will recommend Livingston rd public storage to anyone I know.”
“She’s always polite and willing to help with any situation regarding my storage. She also have some excellent customer service. Thank you for being the best of the best”
“Jan, is amazing, she is very polite and helpful, she made the reservation process for my rental very quick and easy, she transferred my rental reservation from one location to where her profession is located, I am thankful for Jan’s’ service. :)”
“Ron was real helpful and informative about the units and pricing. Made the whole process simple as 1, 2, 3. Honestly, I feel secure keeping my belongings here, reliable service and you really can’t ask for anyone better overseeing everything. If your payment approaching or you late, he gonna call you like “hey pay your bill” ? storage paid, business as usual.”
“Customer service was top tier (especially from the manager - prompt and thorough in her responses). Facilities are well maintained and spotless. Couldn't ask for a better experience or location.”
“I’ve had an excellent experience at ExtraSpaceStorage in Alexandria so far. This is my first time renting from here and Danielle and Larren have been SO helpful throughout this whole moving process.”
“I have used your facility for several years! I was and still am impressed with the cleanliness! However, your price increases I find troubling! I have downsized twice because of the increased!!!”
“Today, I rented a storage space at Extra Space Storage in the Largo Maryland Community. The manager was very professional and she explained everything to me. The facility with very clean! I would highly recommend renting storage space at this facility.”
“The young lady went out her way and provided above and beyond customer service and support. When we arrived she made me aware that the computer system was down so she paused her cleaning duties to make sure that w or storage experience was amazing!? She deserves a huge raise. Thank you again Young lady.”
“Extra Space storage has treated me courteously, Friendly and above all, professionally. Though I have known of this location manager, ERIC, I have the utmost admiration for his friendly, professional service. It’s as though, he has been a longtime friend. He is definitely valued as a 5 STAR! Lance & Janet Gardner unit # 2110”
“I was honestly expecting the day to feel chaotic, but it turned out way better than I thought. They kept checking with me before wrapping up to make sure I was good with how things were arranged.”
“I have been very satisfied with my use of this facility. Janece on Forbes Ave. is very helpful. She is more than cordial she always greets you with a smile. Her presence is definitely comforting to me and I’m sure others well.
I can not do this review without giving Pedro his praises as well. The two of them love their jobs and it is evident with their mannerisms and willingness to help the customers. Thank you Janece and Pedro for your excellent customer service skills.”
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“Kiya's customer service at this public storage facility is truly exceptional. She attentively listened to my concerns, answered all my questions, and exceeded my expectations. I am thankful that she was available to assist me today. Kiya, thank you for brightening my day with your kindness and empathy.”