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“I been banking with Capital one for awhile so far never had a bad experience customer service on was point the employees were very professional my experience on a scale 1-10 I give them a 9”
“I took a big leap last Friday and I am honored LaToya Jackson was apart of that moment! She was knowledge, gracious, and witty. Everything you would want to encounter as you embark on a journey.
Also, the security guard working that day was exceptional. Great staff. Super helpful! It was an A1 experience!”
10AM - 4PM
5416 Queens Chapel Rd, Hyattsville
Banks
“I've got a great service here. Yes, the queue runs slow, but that is because they listen to you patiently. The teller lady was very helpful and sympathetic. If you want to talk to any of the tellers here about any special needs, better get an appointment. There's no public restroom though.”
“I would like to express my sincere gratitude to bank employee Amelia Monchez for her professionalism and outstanding customer service. When our request took longer than expected, Amelia not only stayed after her shift but dedicated an extra 40 minutes to make sure everything was fully resolved.
Her commitment, attention to detail, patience, and kindness made us feel truly taken care of. Employees like Amelia build trust and show that the bank genuinely values its customers. Thank you so much, Amelia, for your dedication and professionalism!”
“This is the best civilian customer service I’ve experienced with a bank. Julio and William were extremely patient with their customers and thorough with explaining requirements for opening an account. They were extremely helpful and I appreciate their support for those with disabilities. Bless them!”
“The branch manager, Sean Headley, has helped me out every time I go to this branch. I am dealing with problems at Citi retirement, so it's a nearly endless round of faxing and emailing paperwork, phone calls, etc. The staff could not have been more helpful or patient. Although I keep my money in credit unions now, it is nice to find such a good bank.”
“The wait for a teller or customer service staff is no different from other area banks. Special issues are successfully handled by Mr. Kum or Ms. Moss. Outside lane services work well for me.”
10AM - 4PM
6495 New Hampshire Ave, Hyattsville
Banks
“(Edited Review.) A bit challenging experience earlier but I like that Bank of America is quick to reach out to resolve any concern. This means that they take their customers seriously. The manager here is professional and willing to address any customer concerns. This location remains my local bank of choice.”
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“I had a truly outstanding experience at Woodforest Bank, thanks to the exceptional customer service provided by Juanna and Edith. From the moment I walked in, they made me feel welcome, valued, and completely at ease.
Both Juanna and Edith were incredibly professional, friendly, and knowledgeable. They walked me through the entire account creation process with patience and clarity, answering all my questions and making sure I understood everything every step of the way. What could have been a stressful process turned out to be smooth, efficient, and even enjoyable.
It’s not every day you come across such genuinely kind and helpful people in customer service, and I truly appreciate the time and effort they put into making sure everything went perfectly. Because of them, I feel confident in my choice to bank with Woodforest.
Thanks to Juana Worrel .”