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“Had a great experience with John at the Verizon Wireless store on King Street. Straightforward, sharp, and easy to work with — he broke everything down clearly and made sure I got exactly what I needed without wasting time. No pressure, no upsell — just solid service from someone who knows his stuff. If you’re heading in, ask for John. He’s the real deal.”
“This is an AMAZING T-Mobile location! I had the privilege of working with Associate Jonathan who went above and beyond to assist me with my T-Mobile phone. Jonathan patiently explained what was happening and also called a tech to assist! Now my phone is back working and I'm feeling great about this experience had to share!! Go see Jonathan and the rest of the team at this location it's a guarantee they will help! They all are awesome!”
“I’d like to thank Maliq for the excellent service and respectful attitude He was very professional and helped us with all the details patiently and clearly. Our experience with T-Mobile was outstanding thanks to him. Thank you so much ?”
“Al Jackson was so kind to me. He took time in explaining many aspects of my phone to me.
Was patient and exemplifies what Verizon should be all the time. I have not had this experience in other stores especially the corporate stores .”
“Dwayne and his crew did a wonderful job receiving us in the Wisconsin Ave. location, helping us solve technical issues with a router. The team was courteous, efficient, and knowledgeable. We had a very positive experience. Carlos and Diana.”
“I like this Boost Store very much. I bought My Samsung Galaxy A16 5G from that store. I switched my service and got the phone free.Service was excellent and quicker. The guy work there , is very nice and professional. I,m satisfied.”
“Worked with Aliayah, and she was very thorough and informative! She greeted me upon walking in and made sure that I was helped to the best of her ability. Thank you so much for your help, keep up the great work! I will definitely be visiting this location in the future! #CollectedConsciousMediaLLC”
“Had a fantastic experience at the T-Mobile store at Dakota Crossing in DC. Katie was absolutely wonderful. She was polite, knowledgeable, and actually held a real conversation. The wait time was less than 10 minutes and the process of adding a 2nd line took less than 40 minutes. This was one of the best experiences I've had with a cellular phone rep. Definitely check them out and ask for Katie!”
“Cindy was incredibly helpful! She took the time to thoroughly explain the promotion that was available in my account, detailing its benefits and how I could take full advantage of it. Her knowledge and clear communication made a real difference in my understanding of the offer.”
““Travis G. was an amazing Senior Mobile Expert at store #4SCD. He truly saved us and went above and beyond to help. His customer service was excellent, and he definitely deserves a vacation and bonuses! Thank you so much!””
“My fiancé and I moved to the United States recently and we had to setup our phones from scratch but Jen who helped us was incredibly patient and helpful and made the whole experience great!”
“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“I woke up one day to find my new Pixel 8 was not taking a charge. I went to the Russell Cellular Store on Rockville Pike as a walk-in. Needless to say, someone was already ahead of me. The tech immediately diagnosed the problem (charger & cord) and was concerned I would have to buy a new one. But with software changes, I had to. Altho by that time there was a person seeking help on the phone, another waiting in a chair, and three new walk-ins trying to get served, he never lost his cool. Service was quick, info perfect & accurate, and it fixed my (admittedly small) problem. Thru it all l he was unfailingly calm and polite. I give him an A+! Although I would say, the store desperately needs more staff!”
“I needed an eSIM for monthly internet traffic, I went to the T-Mobile store in Washington at 726 7th St, met James, who helped me set up the e-sim and was very professional and kind. I really appreciated it. Thanks”
“Angel went out of her way to help me, she was so nice. It was late and I’m pretty sure she was ready to go but she never displayed it and made calls just to help me out at closing time. It’s very refreshing to see good customer service. Keep it up Angel. I will come back to this location again.”
“Maria crushed it! She helped my mother port her number over to T Mobile after her previous carrier was doing a disservice to her. Maria was patient, poised and extremely helpful. Thank you!”
“I received excellent customer service at this Verizon store. Every team member involved in my business > consumer transfer was calm, patient, assured and knowledgeable. They provided ultimate follow through to ensure my request was resolved, even though there was some complexity. The whole vibe in there is one of calmness and an interest in helping customers and taking care of business efficiently.”
“I visited in mid May and had a good experience. I wish I remembered the name of the young man who helped me. I went in for a house member to add a service and I walked away with several deals for me. He was very patient taking me through the process.”
“Ashley at the store near Wheaton, MD was so wo derful and professional. She assisted me with setting up my accounts and wifi. She is very knowledgeable and professional. Thank you so much!!”
“Maybe it was the rain. ? No, it was a very nice experience with the Xfinity Store today. Went to set up wifi. In and out in about 20 min. Sebastian assisted me and was excellent: professional, personable and efficient!!”
“Nicolas Colbert was very helpful in getting my new device activated. It was smooth and took little time to complete he got me in and out and showed great professionalism and person-ability throughout the duration.”
“Great t mobile store. The employees here are very helpful. I needed help with files. The young man who helped me was cognizant of the fact that I was an old lady. He was very sympathetic without any condescending attitude.
Dr.chwrry”
“Came in due to an issue with my phone, and with Mercedes' help I was able to get a sweet deal on a new phone and watch! Great atmosphere in this store and alot of team work. You don't see much of that at other locations. I will be returning to this store for future needs!”
“shout out to the team here ! i actually felt kind of bad because there was a customer in the store who was acting very crazy because the guys were asking him for his ID like they always do but the manager handled it very professionally and de escalated the situation. They’re always very professional and caring of everyone ! i would recommend everyone coming here”
“While I've had a horrible experience returning my 5G Home Internet device, the staff at this location were SO helpful in making the return work for me after months of empty promises from Verizon's customer service.”
“Top notch people from the sales and support to onsite techs. Knowledgeable and seem to want happy customers instead of just paying customers, unique to their industry!”
“This store is amazing. Every time I go there, I always have a great service. The managers Stephen and Stella are always smiling and enthusiastic. Prince and Kenny are really professional and knowledgeable .”
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“This is a very nice place,the workers are very helpful,Steven Panaiagua is a very nice and compassionate person,he attended to me in a very good manner,thanks so much Steven!u are so amazing.”