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“Good day, I worked with John Hilton at this Verizon store who was terrific. He assisted me in reducing some costs on my I-Phone service since I was furloughed which was really appreciated. I also purchased Verizon wi-fi and You Tube TV and was finally able to cut the Comcast cord!! John helped me create a Gmail email for You Tube and also spent a lot of time with Verizon HQ for some assistance with my account. He was very nice, patient and considerate. I really appreciated all his help. Recommend him to everyone.”
“I usually dread going into stores like this, so I called first. John B. answered the phone and knew exactly what I needed, which was a 5G gateway for my business. I told him I really didn’t want to spend a lot of time in the store, and he said he’d get everything ready for me.
When I got there, John had me set up and out the door in about 20 minutes. Everything went smoothly, he was friendly and knowledgeable, and the whole thing was much easier than I expected. T-Mobile is definitely doing something right at this store.”
“Natalie was exceptional! Her customer service skills were top notch. She was patient and kept a calm demeanor even when I became frustrated. Natalie successfully fixed a factory reset on my Google pixel phone even though it took about 45 minutes. Thank you Natalie!”
“There has been a significant change at the TMobile store in New Carrollton since Merlyn joined the team. he went above what he had to do to help me through a transfer that could have easily turned into a huge nightmare. His professionalism, knowledge, and willingness to go the extra mile made a stressful situation much more manageable.
Also my representative, Henry, was a big help as well. He helped me from the initial transfer all the way through the process. He is a great rep and i recommend to ask for him if you want a honest down to earth rep when you come in. He checked in on me throughout the day, even while assisting other customers, and made sure everything was moving in the right direction. Thats the guy to ask for.
Torian however is the veteran at this store and keeps everything together on the low. He stayed with me until everything was completely resolved and never made me feel rushed. He's knowledgeable, patient, professional, and I truly believe he is management material. T mobile would benefit by giving him a shot to run a store. Anyways thank you, Merlyn, Henry, and Torian, for your time and help and turning a frustrating experience into a manageable one.”
“On June 25th, my cell phone was disconnected in error instead of an old device as requested. I was unable to get a live customer service representative by phone for 2 hours, and another Verizon store offered little help for my issue. Within 15 minutes of arriving at the Laurel store, Favour Fatusin made the right connections, restored my service, and the correct device was disconnected. He was also very knowledgeable about products that my family needed. Well done!”
“DAYANNA (T MOBILE EXPERT) WAS VERY HELPFUL, EXPLICIT AND PATIENT IN HELPING ME. I HIGHLY RECOMMEND THIS STORE TO THE COMMUNITY 🎉🎊✌”
“Tanisha is an amazing sales rep! She helped me get a IPad for my daughter under a great promotion and also informed me that T-Mobile WiFi is in my area now. I left with a WiFi box and a IPad! Thanks again”
“Mr. Thomas is a great worker very helpful & wonderful customer service I feel as though he needs a raise ASAP he mad my experience very easy and joyful. Thank you Mr.Thomas!!”
“I like this store very much. Last week I bought iPhone 16e from them. Phone working fine. I switched my service & got the phone for $49.99.They got excellent customer service. They got everything in one place . Nice store , reasonable price & very good service. I'm satisfied.”
“I had Britney come out and help me today with the wifi router she was so sweet and nice and she was able to the job so quickly. She also helped me understand the wifi and answered all my questions. Company should be lucky to have her.”
“Had a Great Experiance at the Laurel fort Meade boost store, needed my son's prepaid phone to work again and the attendant was courteous, professional and abstute to assisting me with my issue, she was able to savage my son's prepaid phone and include it on my already account, perfect. Thank you boost 👍🏽🫡”
“I was so grateful of the customer rep. I had was Mr. Terrence, he was very knowledgeable, and patience. I was very satisfied when I left out of the store. Again Thank you Terrence”
“The young man was very helpful and professional. He helped me with a question that I had with my phone that wasn't related to the service and I appreciate him taking the time to do so.”
“Quick efficient very helpful staff. The only thing I don't like is if you have a problem with a damaged phone you have to go so far to get it repaired. Other than that great place”
“My iPhone 12 was really becoming a major problem. I couldn’t take photos, it wouldn’t update, messages were not posting or disappearing, etc. So simply put, I needed an updated phone. Josh assisted me and he was very professional, knowledgeable, and pleasant. The location on Wisconsin Ave is small, but I noticed the interaction of the employees and their customers, which was great.”
“S/o to Stephen for assisting me with my devices! I really appreciate the great service as I was switching devices because I lost my phone. I ended getting an Apple Watch but didn’t get the one I wanted. Stephen reached out to me later during the week after hunting the one I wanted down. Really appreciate him going above and beyond and keeping me in mind!”
“Went in for a data transfer while working with the first rep she walked away from me to take a phone call. Never gave me her name but the manager and Rel were kind. Thank you guys for helping me complete my transfer!”
“I had a great experience at this location. The customer service was excellent, and all of the staff were polite, professional, and helpful to customers. The manager, Chris, set a great example for his team. He did an exceptional job overseeing the various processes and activities taking place, while effectively delegating responsibilities and ensuring that the team responded to customers’ needs. His leadership and attention to detail really stood out and contributed to a positive overall experience.”
“Messi assisted me today at the central ave location. He answered all questions professionally and has great customer service. Ask for him when you need assistance at this location.”
“I had an absolutely outstanding experience working with Ray, the Mobile Expert at T-Mobile. From start to finish, he made what could have been a stressful process—getting two new phones and porting my number over from Verizon—feel completely seamless and easy.
Ray was incredibly patient, kind, and genuinely cared about making sure everything was done right. He took the time to walk me through every step, answered all of my questions thoroughly (and I had a lot), and made sure I felt confident in every decision. His knowledge and professionalism really stood out—you can tell he truly understands the products, plans, and the entire process inside and out.
What impressed me most was his attention to detail and his willingness to go above and beyond. He didn’t rush anything, made sure both phones were set up perfectly, and ensured the number transfer went through without any issues. It’s rare to find someone who combines expertise with such a high level of customer care.
If you’re thinking about switching carriers, upgrading your phone, or just need help navigating your options, I highly recommend going to see Ray. He, along with the rest of the team at this location, delivers a top-tier customer experience. Truly one of the best service experiences I’ve had in a long time.”
“Kenneth and his supervisor were very friendly, patient, and attentive. There were a few challenges in the migration process that they both navigated with great care.”
“This Verizon location (and the store manager Alex in particular) is fantastic. I cannot say enough wonderful things about Alex and really appreciate his ability to handle situations with professionalism, efficiency, and humor! Getting issues fixed with Verizon can be frustrating but I find peace in knowing that I can go to this location to get anything I need. He is by far one of the best employees I have had the pleasure of working with in all my years with Verizon. :)”
“I visited this store today, and I want to say that Messi was very helpful and patient while he searched for the screen protector I needed. Thank you so much for your help; I really appreciate that.”
“I had spent hours and hours on the phone with Xfinity trying to set up my account so my internet could start working, and nothing was getting resolved. I finally decided to go into the store and handle it in person.
As soon as I arrived, Karina greeted me and helped sort out all four of my accounts. What had taken hours over the phone, she handled in less than 10 minutes. She was efficient, knowledgeable, and got everything fixed so quickly.
She was also very pleasant to talk to, provided the right contact information, and made sure all of my accounts were in good standing before I left. Thank you, Karina, for saving me so much time and stress.”
“I love this store! I came in to pair my old watch to my old phone and these reps know what they are doing. Chantel helped me lower my bill and upgraded my devices. Keep doing what your doing ladies!”
“Great Service, Excellent Team!
This internet provider offers great service and truly excellent customer care. Krista and Oscar went above and beyond to solve our technical query and ensuring we were completely squared away. Their patience, knowledge, and dedication were outstanding. If you want reliable internet and top tier support, use them for your business!”
“Christian was an immaculate representative very respectful and straight to the point. Came with broken broken phone and got me on a nice deal with the S26 that I couldn't turn down. Well be coming here from now on.”
“I came in hoping I wouldn't spend so much and asked so many questions, the young lady with the red glasses had patience with me and I'll be visiting again just to look for her! Thank you luna”
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“I had another great experience at this store today thanks to Edgar! Every time I go into this store, I receive great customer service and always leave satisfied and happy. Edgar consistently goes above and beyond—he's friendly, professional, knowledgeable, and always willing to help. He makes every visit a positive experience and ensures customers feel welcomed and valued. It's employees like Edgar who keep me coming back. Thank you for the awesome service today!
Highly recommend this store for both its excellent customer service and great staff!”