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“I want to give a huge shoutout to Latisha at the post office for her outstanding customer service. From the moment I stepped up to the counter, she greeted me with a warm smile and a genuinely positive attitude that instantly made the experience better. Even though it was a busy day with a long line behind me, Latisha remained calm, courteous, and incredibly efficient.
I had a few questions about shipping options, and she patiently explained each one, making sure I understood the delivery times and costs. She even helped me properly package my item to avoid any issues in transit, which I really appreciated. It’s clear that she takes pride in her work and truly cares about the people she’s helping.
What stood out most was her professionalism combined with a personal touch—it’s not every day you encounter someone who can manage their job so smoothly while also making customers feel seen and valued. Latisha is a true example of excellent service, and I hope her hard work gets recognized because it absolutely makes a difference.
Thank you, Latisha, for turning what could’ve been a stressful errand into such a pleasant and efficient experience. The post office is lucky to have you!”
2 - 5PM 8:30AM - 1PM
10421 Stevenson Rd, Stevenson
Post Offices
“After having our passport appointments canceled 3(!) separate times at another location, we came in to our passport appointment at Stevenson Post Office (PO) quite pessimistic. It's only a shame we didn't try booking here sooner! Eric and the Stevenson PO crew were thoroughly courteous, patient, and efficient. Thank you! Wish we could give you folks more than 5 ?!”
9AM - 2PM 3:15 - 5PM
732 Deepdene Rd, Baltimore
Post Offices
“Best post office in the city. I don't live in the neighborhood and there's 3 POs closer to me but I still only go to this one. The clerk who was here on 4/14 dealing with the Tax Day crowd was incredibly knowledgeable, patient and professional.”
“Not sure if anyone reads reviews of a USPS. But just in case -- the main gentleman working at this location on the weekday afternoon/evenings is SO great and helpful that I go out of my way to come to this one. I have probably been here about 10-15 times total, and always the same guy. Very patient, very clear with answers/options/solutions, knows what he's doing, and actually makes your day go smoother. I can't think of another post office that runs like that.Down-sides - It's a smaller location, so product selection is limited and sometimes there's a longer wait. The entrance/exit to the parking lot can be confusing.”
9AM - 2PM 3 - 5PM
111 N Calvert St, Baltimore
Post Offices
“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
“I just left this post office and wanted to commend the gentleman who’s working there. I didn’t get his name but he was so attentive and helpful and answered all my questions. He took care to be responsive to all customers and none of us had to wait.”
“I would like to get a big shout out to Miss Brittany Postal Service at Clifton location help me to retrieve a package her professionalism was A1 10 across the boards I was able to retrieve my package had not been for her professionalism I would have never got that package a big thank you to her in the Postal Service she went beyond her job thank you Miss Brittany and my regular postal lady Miss Kendra she always look out for all the people in my building above and beyond”
9AM - 2PM 3 - 5PM
130 N Greene St, Baltimore
Post Offices
“Five stars for the women working there today. She was helpful and patient and explained everything to me as I had no idea how to send my letter. The post office was empty, and the wait was short. Everything I needed was provided to me.”
“Employees were very efficient and friendly when I was mailing something out. Special shout out to Hawkins who was helping another customer while I was there. The customer needed a lot of patience and assistance and Hawkins did a great job!”
“The staff at this particular branch doesn't receive nearly enough credit for handling all of the nut jobs and trashy, hateful customers who do business here. The staff are always kind, professional, and helpful and treat the most difficult customers with dignity and respect.”
9AM - 1PM 2:15 - 5PM
919 W 34th St, Baltimore
Post Offices
“Wow The service I received at this Post Office from Service rep Destiny was amazing and so helpful 87+ years ago old I am really thankful for her help with a pkg that I was trying to return”
11AM - 3PM
2401 Liberty Heights Ave, Baltimore
Post Offices
“Close this post office already, because whether they will be open the hours that are stated is anybody’s guess. This is the only post that I have ever been to, that is not open during their normal business hours. It’s nothing more frustrating than planning your day that includes a trip to this post office and it is closed, especially if you rely on mobility bus services for transportation. If you call customer service for their hours of operation they will tell you that they should be open. A kiosk would be better than this, there’s never a sign posted explaining the situation. Why do this happens only at this post office? I understand that some situations can’t be avoided, but this is a continuous problem.Update: They have definitely improved on being opened at the times that are posted, which makes things a lot better. The customer service has always been good, employees are pleasant and helpful. I just hope that they continue being opened during their business hours.”
“We had were blessed with amazing support and service from Tammy, who took us in after a horrible experience being cancelled at Pikesville for our passport appointment. Tammy was working alone with a full line of customers. She kept everyone in good spirits and move quickly and efficiently. We are so grateful to everyone who waited patiently for us to complete our application.Pikesville post office Olivia cancelled us 30 minutes ahead of our appointment. We arrived on time, hadn’t heard the voicemail.There were 4 people in line and 2 postal workers. And she sent us to security where they have walk in passports service. They do this regularly as we have been finding out. The people at security should not have to pick up slack for the laziness of the Pikesville postal workers. Unacceptable!!”
2:30 - 4:30PM 10AM - 1:30PM
1908 N Ellamont St, Baltimore
Post Offices
“This post office (likely many others) get the hate because people typically review after bad results. I get that, annoying experieces stink.
However most don't bother with compliments as good service is overlooked. Today, I needed a critical certified letter, late for delivery. The teller was very helpful and found my letter. So Iam happy to give the Ellamont post office some love ?”
“I contacted the Post Office because a cluster mailbox in our community was knocked over by a vehicle. I was able to talk with a representative after 3 rings and within a half hour, received a return call from that person providing me with information. Within an hour after our conversation, I received a call from a maintenance truck driver who was at the location. He picked up the damaged mailbox, took it to be repaired and provided instructions as to how residents can get their mail until the mailbox is replaced.”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
8:30AM - 7PM
900 E Fayette St Rm 118, Baltimore
Post Offices
“The United States Postal Service offers
* Post Office™ Box rentals
* Sale of shipping supplies (where available)
* Acceptance of debit/credit card payments (where available)
* Sale of postage in various denominations
* Provision of USPS® mailing information
* Postage weighing and classification for envelopes and parcels
* Assistance with specialized forms such as Priority Mail Express® and Certified Mail®
* Confirmation services
* Issuance of purchase receipts
* Change of Address (COA) service
* Money order sales
* Cash Postal money orders
* Cash U.S. Treasury Checks (subject to fees)”
“I gave it 5 stars because of the kiosk in the lobby. I can take care of all of my postal needs without having to talk to anyone with a bad attitude. My only problem is that there’s only one kiosk for the whole Pikesville area.”
9AM - 5PM
1500 Cherry Hill Rd, Baltimore
Post Offices
“It’s important to know. This location is not for regular customers. There is NO Customer service here. This is not a post office. This is a carriers annex. All they do is deliver mail.”
10AM - 1PM
825 Dulaney Valley Rd Ofc, Towson
Post Offices
“The guy working here was professional, friendly, and helpful. I wish this location had better hours, and I wish prices weren't so high. But just like anywhere else, that isn't the worker's fault.”
2:30 - 5PM 10AM - 1:30PM
2401 Ashton St, Baltimore
Post Offices
“Just wish their shipping supply is stocked. Other than that cool post office that was going to get closed down but the neighborhood bond together to keep open. 4 stars because nothing is perfect”
“Raquel was simply AMAZING helping me with my kids passport renewals. She was prompt, professional, knowledgeable and very patient when I didn't have all the needed docs the first time around. I had to come back the next day and she stood by her word when she processed our applications in no time. She was incredibly pleasant and helpful every step of the way, making sure I had everything I needed. Her willingness to assist and attention to detail made the whole experience smooth and stress-free. Highly recommend!”
“I use the U.S. Postal Service at least several times per week. Occasionally, I use Window services for purchasing postage stamps and or money orders. The staff has always been friendly, courteous, and efficient”
“I was at the post office today because the package i was supposed to receive it never did. Ms.Justice White did above and beyond to give me updates of the package. Thank you for your kindness and your help i was able to get refund. All the staff that work at this location when i was there they are friendly easy to communicate with. Thank you all!!!”
9AM - 1PM 2 - 5PM
1800 E Northern Pkwy, Baltimore
Post Offices
“I went in to get a book of stamps. The line was long, but moved quickly. The manager came out and helped move things along, which was awesome. The 2 ladies were kind & professional. Great location and parking. When I have to go to the Post Office, I typically visit this location and it’s always a good experience. I figured , I’d finally leave a positive review!”
2:30 - 4PM 10AM - 1:30PM
3000 Homewood Ave, Baltimore
Post Offices
“This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.”
“Don't do what I did, I went here to ship a package without checking the shipping label. It was a UPS shipping label so I had to go to the UPS store instead. Embarrassing.”
10AM - 2PM 3 - 5PM
714 S Wolfe St, Baltimore
Post Offices
“They close from 2-3pm for lunch but lock the door at 1:40pm?
Come here often, they are efficient and the staff are nice if you’re a reasonable customer but closing 20mins early is od”
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“I had an amazing experience at this US Postal location. I read reviews prior to arriving and was hesitant as they had pretty low reviews. However, I was pleasantly surprised that I had such a wonderful experience. I had my passport appointment @ 1:00PM. At 1:00PM I was seen and completed my appointment. Mr. Brooks provided exceptional customer service and processed my application in a timely fashion. He was so knowledgeable about the process and answered all of my questions. I would recommend this location.”