Verizon's Lutherville Timonium store is a convenient location to visit for all your mobile, 5G home internet, and business needs. The store offers various options for order pickup and delivery, including free 2-day shipping, express lockers, and same-day delivery where available. While the store can get busy, especially on weekends, the employees provide outstanding service. Several reviews highlight the exceptional assistance provided by specific employees, such as Shane and Bill. These staff members were praised for their patience, professionalism, and ability to maximize customer savings. One customer noted that Shane truly gave them "thorough and professional service" and that they "never felt rushed or pressured." However, the store could benefit from improved signage to better guide customers on how to get assistance. One reviewer compared the experience to an Apple Store, where the process is immediately clear, while this Verizon location lacked that clarity. Overall, the Lutherville Timonium Verizon store receives positive reviews, with customers highlighting the knowledgeable and helpful employees. The store's convenience, delivery options, and ability to resolve complex issues make it a reliable choice for Verizon services in the area.
I had a great experience with the staff at this store. They intrepidly worked through a problem transferring service from another carrier. Tyrone in particular was great!
July 2025
Shane was wonderful. Explained everything clearly and was very patient with me.
June 2025
After days on the phone with Verizon Customer care with no solid resolution Mark at this store was able to assist me 100% with a purchase I had made online.. Thanks Mark!
