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“Shout out to Thomas Corbett, we had a lost phone issue and he was able to get us set up with a new phone and account activation within an hour. Ended up finding old phone and he advised us we were able to trade in to help lower our Monthly payments going forward. Highly recommend working with Tom!”
“McKenzie and Ed was very helpful!! Before I came to this location I went to 5 others, they were the most generous. They both have great customer service & had no problem helping me return my phone!!!”
“Very nice people there. Place was hoppin'. They were working with two customers at once. Unfortunately could not get my situation resolved. Was referred to the T-Life app. It didn't help. Would still go back there though. I say go there, give them chance.”
“Received the best service ever from Ada. Had to finally replace my very old phone and she was able to transfer all the information I wanted off of my old phone despite some issues. Thank you Ada, you are the best!”
“We have been using Improve Your I.T. for many years. They have helped us immensely from small tencinal problems on individuals computers to large office setups. Would highly recommend!”
“I've been using the Motorola razor since November 2025, had no problems with it whatsoever. Love the service. But out of the blue yesterday, April 22nd, I paired the KTC mega pad to my phone. And about an hour later, a tiny green dot appeared at the lower left of my phone screen. Google suggested that there may be an app using my microphone or camera. I search vigorously and couldn't find any apps open on my devices. I contacted Motorola, spoke to a guy named Chris. I guess I wasn't moving fast enough for him and he hung up on me, twice. So I don't know what to do about this Green Dot. It is very nerve racking.”
“Well the one I was at in Mobile Alabama they was awesome they did everything that needed to be done with a smile when I went back two days later for questions answered it I mean just super nice people”
“Had a very good experience with Sean and Charish at the 1740 York Rd store. I spent a hour and half with them to help fix my bill and I couldn't be happier. They both were so pleasant to work with.”
“... I've been dealing with this particular Boost store for over 5 years now, and I probably be coming here for another 5 years, I have no problems with this Boost store whatsoever👍”
“Amazing staff and GREAT customer service! Justin went above and beyond to get my iPhone restored. Jamia was so pleasant and resourceful too. Thank you for all that you do TMOBILE MONUMENT ST CREW ✨”
“I have done business in this T-Mobile more than once, and I must say that my experience in the past has not been good. The customer service is usually terrible but today I went in to purchase a charger and a very professional young man assisted me, his name was Shateal. He is the young man posted in my picture with the amazing smile behind the counter. He has wonderful customer service skills and he’s very professional. Some of the other staff There should try and learn a thing or two from him..”
“Over the course of 3 and 1/2 weeks dealing with a technical problem, Aleesha and Cedric were remarkably helpful and professional. Aleesha pursued every possible avenue to address the issue and followed up regularly with me until it was all resolved.”
“I love this store, compared to others. You can tell the team cleans and make sure the customers needs are met. The team actually care about their appearance not like bel-air road…. They greet you as soon as you come in and if there is a wait they offer you to sit down, they keep track of the order that you come in so you don’t have to worry about someone getting ahead of you. I’ve seen how they dealt with escalations and I’m impressed….. I recommend that when people get the surveys that they complete them!!! Mondawmin mall has a bad reputation but Tmobile is definitely not apart of that reputation!!!!”
“The best service ever from Shanika the store manger and Dee. I’m going to send more customers there . They should get a raise for the type of service that I get from them. I’m an old school person and she brought me up to new School! Service was awesome !!!! thanks so much for your assistance. While having to wait on so many customers and the people in and out in and out what an awesome place to come to, they both need a raise.”
“The customer service is great. They have a good system with traffic control ensuring no one gets over looked. I visited during the holiday and wss impressed. They even assisted customers with ordering from the app the maje the transaction faster and smoother.”
“Kimberly was extremely wonderful customer service 10/10 she understood my frustration and still managed to help me accomplish a new phone and went to the extent to actually get me to upgrade my home internet free of charge wonderful representative.”
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“I am a bit in awe at how amazingly capable, compassionate and knowledgeable the staff is at the Xfinity Store in Timonium. What a relief it is to actually talk with someone in person who patiently listens to my technical issues and then offer options to achieve the best result. Also, everyone seemed happy to be there and be of service to each and every customer who walked through the front door.
A special shout out and thank you to Rashad and Mike, the store manager. You two are awesome, and I LOVE my new Moto G 2025 cell phone!. YAY!!”