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“After 6 painful months of back and forth with Verizon through the phone/chat to get my trade in promo applied correctly (something happened and my promo wasn’t set up correctly in billing and wouldn’t honor the credit). I decided to walk into a physical store and see if anyone could possibly help me figure out what happened. Maaaaaaaaaan in 20 minutes they got me squared away, back paid for the 6 months of missed promo and fixed all the billing errors in my account. I will never go anywhere else for my next phone or when I need a problem solved. Thank you guys. I didn’t catch her name before leaving but she was on the 6pm Tuesday shift. You’re fantastic and didn’t stumble once working with Verizon corporate to get me fixed up.”
“McKenzie was so wonderful in helping me process my insurance claim and in setting up my new device. This store was amazing from the greeting, music, atmosphere, and customer service. I love this store”
“Great deals service is gd
But it can take A long wait
If there's only one staff
Member on duty. I've been
A customer since 2004.
And im still a customer
It's been over 20 yrs.
And I've always been given great service in person.
And on the phone 📱.”
“My boost customer service representative was perfect,her name is Sunny,she did a amazing job,I really appreciate all that you did and wonderful customer service 😀”
“We have been using Improve Your I.T. for many years. They have helped us immensely from small tencinal problems on individuals computers to large office setups. Would highly recommend!”
“I've been using the Motorola razor since November 2025, had no problems with it whatsoever. Love the service. But out of the blue yesterday, April 22nd, I paired the KTC mega pad to my phone. And about an hour later, a tiny green dot appeared at the lower left of my phone screen. Google suggested that there may be an app using my microphone or camera. I search vigorously and couldn't find any apps open on my devices. I contacted Motorola, spoke to a guy named Chris. I guess I wasn't moving fast enough for him and he hung up on me, twice. So I don't know what to do about this Green Dot. It is very nerve racking.”
“Ariel was very helpful and getting our situation fixed with the phone and Ariel is very knowledgeable of T-Mobile product he is a very good person and a good employee for T-Mobile representative I highly amen Ariel performance and feel very comfortable with this explanation and getting a problem solved I'm glad we met”
“I have always received the best of service from T-Mobile and I'm sure it will continue. Those that help me are always kind, considerate, Pleasant and courteous. Thank You For Preparing your employees for people skills it is a plus...”
“Had a very good experience with Sean and Charish at the 1740 York Rd store. I spent a hour and half with them to help fix my bill and I couldn't be happier. They both were so pleasant to work with.”
“... I've been dealing with this particular Boost store for over 5 years now, and I probably be coming here for another 5 years, I have no problems with this Boost store whatsoever👍”
“Over the course of 3 and 1/2 weeks dealing with a technical problem, Aleesha and Cedric were remarkably helpful and professional. Aleesha pursued every possible avenue to address the issue and followed up regularly with me until it was all resolved.”
“I encountered a representative name Rob and he was amazing, patient, kind and listened to my concerns and helped me for over an hour without a complaint. He deserves a raise!!!”
“I just want to acknowledge Jimmy (pretty sure). He was very helpful in the store with me personally. What stood out was as I saw him getting off work for the night, he stopped to take time and help a customer in the parking lot with T-Mobile questions….
Off the clock….That’s a guy you should be lucky to have.”
“Great store, came in and got service. Tmobile is changing and sometimes we as customers have to adapt to the new rules, I really didn’t like taking a selfie but I got a great deal on an iPad and a watch and a phone !!! Definitely will be coming back!! And Tmobile customer service on the phone is trash, because they don’t barely speak English, but come in store instead, will definitely be back!”
“Amazing staff and GREAT customer service! Justin went above and beyond to get my iPhone restored. Jamia was so pleasant and resourceful too. Thank you for all that you do TMOBILE MONUMENT ST CREW ✨”
“Just returned from Europe, and had trouble getting my phone to change Internet / Blue tooth . The store manager fixed everthing in 5 minutes ! Antonia was amazing ! Will definitely be using that location for T Mobil from now on!”
“Kimberly was extremely wonderful customer service 10/10 she understood my frustration and still managed to help me accomplish a new phone and went to the extent to actually get me to upgrade my home internet free of charge wonderful representative.”
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“I had a problem with a new phone I purchased at this location . Initially it took some time to resolve. Finally, after several hours in the store , it finally worked. The next day I came in with all of my devices. Rashad was very kind and professional with helping me with all of my devices that I brought in. Yes, I brought all of them in today for help.”