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“After 6 painful months of back and forth with Verizon through the phone/chat to get my trade in promo applied correctly (something happened and my promo wasn’t set up correctly in billing and wouldn’t honor the credit). I decided to walk into a physical store and see if anyone could possibly help me figure out what happened. Maaaaaaaaaan in 20 minutes they got me squared away, back paid for the 6 months of missed promo and fixed all the billing errors in my account. I will never go anywhere else for my next phone or when I need a problem solved. Thank you guys. I didn’t catch her name before leaving but she was on the 6pm Tuesday shift. You’re fantastic and didn’t stumble once working with Verizon corporate to get me fixed up.”
“Idrees was amazing today!! Words can describe how easy he made the process of my repair and anthea was also super helpful in installing accessories for me after. Definitely will be coming back to these guys if I need anything!”
“Representative in the store is so nice, helped me to completely set up my new phone. Absolutely I recommend this store. Also they gave me a nice deal on the upgrade.”
“July 3 2026
This was funny I came in the store to today on my android tablet that’s about four to five years old Tyrell and the District Manager very pleasant and explained my account and explained that it would be better for me to just upgrade and the droid tablet was too old nd I would be spending to much So in all Tyrell even waitress for me to return had to leave for Drs appointment he also made sure that my phone and iPad was all the way complete plus a good price for senior I’m very pleased with the service and Tyrell he’s going place nd his coworker that was here with working today……..”
“Mr. Sikandar was such a joy to work with. When we came into the store he greeted us warmly and listened to everything we wanted to do. We didn't feel rushed to make a decision and made sure we understood everything about our new phones. He also made sure that we had everything set up before leaving. We will definitely be coming back here for future upgrades!”
“Excellent service everytime! Zee is familiar with the whole family and he serves all our digital needs!!!! Great customer service and beats the price of competitors!!!!”
“Yafet and Paul in the York Rd Baltimore store were incredibly helpful today. I came in after my iPhone showed a liquid warning and would not charge, and they helped me get it sorted out quickly. They also shared a few great iPhone tips while I was there getting a wireless charging pad. Great service, knowledgeable, kind, and very helpful. Highly recommend.”
“Great experience with AT&T in Parkville in Harford Rd. Khajae was on duty and working with 4 customers by herself. I needed to order a tablet in person and she was on the phone trying to get another persons phone working while helping someone else with home internet. The store needs 3 more like her. I was annoyed about having to go in-store but she definitely made me smile.”
“This store has the best customer service and the staff is very polite. Very clean and service is fast and friendly. I recommend this store to all T-mobile Metro customers”
“It’s crazy because with some of these Cellphone Mobile outlet stores. They want to sell you their product, but they’re not professional about doing so. 2 1/2 years ago because of the lack of professionalism at the Metro PCS Security Square, Mall store. I left Metro PCS and went back to Boost Mobile.Recently my son needed a iPhone upgrade. So I chose to upgrade my iPhone as well. I called the Security Square, Mall Boost Mobile stand near the food court. And the young lady that answered the phone ???? was rude when I inquired about the iPhone 12 upgraded. I overlooked that and still went out to check out the iPhone 12 she had for sale. Once I got there the rudeness never changed and she tried selling me a phone that was more than the one I asked for… I walked out of that establishment and went to several others that didn’t have the iPhone 12. So I chose to make several phone calls. Eventually, I was connected to the Edmondson Village Boost Mobile store and spoke with Umer from Kuwait. I got in touch with him Sunday just before they closed. He check to see if the phone that I wanted was available and set up a appointment for me first thing in the morning.When I got there early the next morning. Umer knew exactly who I was before I even introduced myself. The brother was so informative with the purchasing of my new iphone. ???? He even did a update and upgrading to the iphone as well as giving me step-by-step information on everything he was doing and why he was doing it. I felt like I was able to get behind the counter and work right along side with him. The brother was professional and very informative. If I had stayed any long, because of his professionalism, I probably would’ve brought the store. All jokes to the side. I’ll be back to buy the second iphone soon for my younger son. ????????Umer sold me with his honesty, seniority and professionalism. We need more sales reps ???????? ???????????? ???????? with this kind of attitude and mind frame. If you’re trying to get my money. You gotta have some kind of respect. I probably would’ve brought the iphone yesterday from the Young Lady at the Boost Mobile stand in Security Square, Mall. Her bad attitude killed it for me. You can’t talk to me any kind of way and expect for me to just give you my money. ????????♂️???? ???? It doesn’t work that way. Honesty and professionalism rules all of the time. Because of a incident that happened at the store. ???? Umer, like so many people in Maryland, will be leaving the state soon. We need more Umer’s to work in these stores just like him— with professionalism and respect… ✊????”
“Brandon was both capable and patient. Excellent service. Not anyone’s fault but there was a mentally disturbed customer who made my 40 minutes in the store exhausting.”
“I walked out of the Verizon Corporate store, ready, as usual, to drop Verizon. I came to this store and was immediately greeted by one of the two employees. He welcomed me, and told me how many people were ahead of me. I only needed to by a new Sim card to replace the one from my broken phone. The two guys were helping others, and one of the groups being helped was this old guy and his medical aide. He had completely messed up his phone. The patience the Verizon guy showed with him was amazing. He worked with him to get the phone fixed without losing any data.
The other worker, when he got to me, was able to do what the Verizon call center was not. He got my phone up and running. They were both friendly and did try to upsell me a new phone, but once he realized that wasn't happening, he did not push.
I could have gotten a new Sim card for free at the corporate store, but I would have left stressed and pissed. Here, with these guys, I will actually come back. I typically prefer to buy online and not have to deal with the physical stores. You all know what I mean. But I WILL come back here when I am ready to buy. Unfortunately, because of all the recent thefts, they don't display any of the phones for purchase, so walking in is a bit dreary. Nothing on the walls to play with. Beyond that, this store has amazing employees, and management obviously treats them well, because they treat the customer like people!!!
If you MUST go to a Verizon store in person, skip the corporate stores. It IS worth the extra drive.”
“Excellent service, I was able to make my payment for the month and take the promotion of a new line with home Internet because they are always updating promotions.”
10AM - 8PM
6308 York Rd, Baltimore
Mobile Phones
“McKenzie was so wonderful in helping me process my insurance claim and in setting up my new device. This store was amazing from the greeting, music, atmosphere, and customer service. I love this store”
“This is the best experience I have ever had at a phone store. Layla and Jason were both incredibly helpful and knowledgeable. I will only be using this store in the future. Great experience”
9AM - 9PM
926 York Rd, Towson
Mobile Phones
“Jason was awesome! Took him time with me to review all my options for phones and accessories. Extremely knowledgeable and very friendly. I ended up with a new phone and a lower monthly bill! Highly recommended!!!”
“I had a great experience at this At&T store. The first time I came in was to ask about activating a phone, and the customer service was excellent and I received a better phone than I had anticipated.
I came back another day with my two kids, and the staff was incredibly patient, even with my busy 4 year old. They were so kind and welcoming to my daughter, helped her pick out her phone, and really made her feel heard- which meant a lot since she is a preteen.
I’m so glad I came into the store after dealing with customer service over the phone. Such a positive experience!”
“Great deals service is gd
But it can take A long wait
If there's only one staff
Member on duty. I've been
A customer since 2004.
And im still a customer
It's been over 20 yrs.
And I've always been given great service in person.
And on the phone 📱.”
“John the GM deserves way more than whatever it is, he is currently making. Polite, knowledgeable, and genuinely cared about my individual problem. He helped clean up the mess that Ed at the Boston Street location caused, and it was bad. John even got me wireless internet for my home. I didn't know AT&T offered internet, let alone that I qualified. John was personable and informed me that he is transferring to a Virginia store. What a shame! Thanks so much John!”
“Excellent customer service! One hundred percent recommended. I had a problem with my phone, and the very kind young woman resolved it for me!!!!! Thank you very much”
“The employee was super patient and walked me through everything step by step. He didn’t try to upsell me or rush me out. He actually listened to what I needed and helped me find a phone and plan that worked for my budget.”
“My boost customer service representative was perfect,her name is Sunny,she did a amazing job,I really appreciate all that you did and wonderful customer service 😀”
“Darla was extraordinarily wonderful!! She was incredibly helpful, welcoming, kind, professional, and knowledgeable! She went out of her way to explain everything thoroughly ! I walked in very concerned and she took care of each item and detail in the BEST of ways!I walked out feeling so grateful, calm ,and pleased! Huge thanks, Darla!!”
“I've been using the Motorola razor since November 2025, had no problems with it whatsoever. Love the service. But out of the blue yesterday, April 22nd, I paired the KTC mega pad to my phone. And about an hour later, a tiny green dot appeared at the lower left of my phone screen. Google suggested that there may be an app using my microphone or camera. I search vigorously and couldn't find any apps open on my devices. I contacted Motorola, spoke to a guy named Chris. I guess I wasn't moving fast enough for him and he hung up on me, twice. So I don't know what to do about this Green Dot. It is very nerve racking.”
“Just wanted to say how professional and helpful Sophia was at this location. Her customer service was exemplary. I told her my budget ( free .99) and the ages of who we needed the new phones and lines for and she delivered. She set us up, answered all our questions about the plans and put the screen protectors on. Superb customer service is hard to come by these days. She should be a valued as a standard employee.”
“I have been a I've been a boost customer for a very long time and I came to security square Mall today and OJ the owner helped me with my problem and I'm very satisfied I will be back to give him more of my business thank you and have a blessed day”
10AM - 7:30PM
827 Taylor Avenue, Towson
Mobile Phones
“I went up there for some help with an additional charge on my boost account and the man helping me (I can’t remember his name it started with an A…..06/06/24) was SO understanding and helpful! Even when I was getting frustrated from some miscommunication, he kept it SO professional! Great service!”
“Great Total Wireless store with a clean, welcoming setup and fast service. Ace was extremely professional, knowledgeable, and patient, making the entire experience smooth and easy. He took the time to explain everything clearly and made sure I left satisfied. Excellent service all around.”
“On my way home to PA after work and my phone screen started to black out to the point I would not be able to see contacts. Turned around and drive back down and stopped at this store. The lady that was there listened to my issues saw what phone I had and set me up with a new better version all while I walked around outside (since it was a nice day). She hunted and gave me all the discounts I was able to get and all in less than 30 mins. I will now need a new phone case today so I hope she is there still.”
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“My fiance and I came into At&T to upgrade one of our phones. We worked with Saria. Saria was very helpful and kind. She gave us great service and answered all of our questions that we had. It was a pleasure working with Saria. She also helped me set up my WiFi router while in store so I had an easier transition when I got home.”