“I really like all the girls that work at the bank. I have always been treated the best. And my cat Lonnie, my dogs Lex and Bitsy love all the girls. Lex is on Adams County Facebook. And a special love goes out to Lisa Miller. She has helped me out with all bank matters. I have been with the bank since 1975. Thank you so much girls.”
“The staff were really helpful and trying their best to answer all our questions (Shout out to Adam and Darlene)! We would definitely come back shall we need anything since I know we have a reliable team there!”
“I don't normally take the time to write reviews, but this is by far my favorite branch. I've been using this branch since we moved her 15 years ago. They've always been friendly and helpful. They have that small town feel with the availability of a big bank. I can always access my money easily, which is important for our business as well as our personal accounts. Not sure where all the negative reviews come from, as it's always a pleasant experience every time I call or walk in the branch.”
“Tracy & Daryl were so kind, patient, understanding, compassionate and helpful. Tracy goes above and beyond for her customers. Couldn't have asked for better service. It was like talking to a great friend.”
“Member's First on Baltimore St. is, and has been, a great find. For 5+ years we have partnered for a quality experience. Jared is my go to guy. He and the staff provide a friendly, caring atmosphere. Recommending Member's is a "no brainer".”
“I'm a legacy customer of present and past mergers...35 yrs so far. I hate business related heartburn caused by things like banks. But, Truist and their past names have kept me a loyal personal banking client. NICE!!
MY ISSUE: I, like everyone on the planet gets multiple daily email and text hacks, spam, spoofs, phishing, etc. So recently Truist's algorithms suspected an attempt to fraud my account. I applaud them, BUT the way I was notified was a Text that identified them as Truist and the recent transaction. The Text wanted me to acknowledge with a YES if the transaction was legitimate, but when I replied YES, it informed me the message was going to be sent to a random 6-digit Text recipient, like commercials for energy pills, supplements, etc ("Text xxxxxx to receive your free trial supply of junk"). Truist's message was no different, as weirdly similar to the daily scans asking for responses or clicking mystery links, etc. So I didn't, and my card was later Blocked. My App page didn't not show any card issues, so I felt I did a wise thing. Their phone number method didn't recognize me. Eventually I had to drive to a branch to get a real life human to address it. The 6-digit text address was indeed legitimate. MY ISSUE: WHY IN THIS WORLD OF ATTEMPTS TO PHISH AND FRAUD WOULD A BANK OF ALL PLACES ELECTRONICALLY SEND IMPORTANT INFO IN SIMILAR MANNER AS THE SCAMMERS!!!! Treat your clients like they are not up with all your efficiency A.I. tech and changes. I didn't like heartburn!!”
“I've been a customer with Farmers & Merchants since moving to Carroll County 25 years ago. Friendly & efficient customer service & the best mortgage rates in the area.”
“Went today to set up a new account. Very easy to do. Justin M. was very friendly, took the time to explain everything in detail, and was patient with my toddler. He gave my LO a toy which my LO was/ still is very excited about. His help Definitely made the process alot easier exp with a LO around”
“I have been an ACNB customer for years now, and I must say this is my favorite location. Everyone is so helpful and friendly. One person I would like to recognize is Mr. Alvaro Ordonez for his incredible customer service! He walked me through the steps of opening a CD account months ago, and today I cashed it out effortlessly with him. He is very kind and approachable with all your banking questions and needs!”
“Hello. I recommend Point Breeze Credit Union for your banking needs. This month I was short of money and my account was negative. I was able to get a loan in three hours. I got enough to pay off my car loan and still have enough remaining to take care of my financial obligations. My monthly payment is under 100 dollars. I'm very happy. I had not realize how much financial stress was affecting me. The loan officer was very patient and kind. She sent me the forms to my email. I signed them and returned them to her and, the money is in my account right now. I thank God and I thank Point Breeze Credit Union. They are prompt, thorough, professional and emphatic. Thanks very much Point Breeze Credit Union. I really appreciate you. Thank you for your service!”
“I've always had great service. The staff is excellent. Sometimes they are slow. Everyone needs to realize like everyone else they are also short staffed. They make sure each customer gets the best service. After all they are working with money. Would you want super fast service with mistakes or someone taking the time and giving you accurate great service?”
“Bobby R has been absolutely amazing! He was so patient and diligent while working through some fraud concerns with my account. He’s such a good soul! Thank you Bobby!!!”
“Leonardo and Jason both made the experience great from start to finish. I provided the required information to Leonardo, and he quickly got me set up for Jason to take care of my notary. I cannot thank either of them enough for the excellent customer service and professionalism they provided throughout the process.”
“This is a wonderful branch! The tellers are always helpful when I need to look up my account. The Branch Manager is wonderful, always looking out for my account and things I can do to make my life a little easier! She is genuine and my kids who are 9 and 6 love going to see her! I highly recommend this location!”
“I have never experienced nothing but great service at this location! I have been with them since they opened. Just recently Tanya helped to go over my account and was very helpful making sure everything was in order. I use the ATM often but the times I have gone in the bank have been pleasant.”
“Friendly people and very helpful. I've never had a bad experience with anyone there. Amanda is especially courteous and willing to go out of her way to help. I appreciate the genuine friendliness especially with how ugly society has become.”
“I am reading many negative reviews and wondering if people who have a positive comment just don't bother to post. I have been banking at this branch for decades and have NEVER had an issue with being helped, whether it was tellers, loan servicers, IRA account help, even notary and gold medallion services. Employees have always been knowledgeable, respectful and helpful.”
“I am giving this Branch 4 stars. The reason being I go almost every day to deposit. I go though the drive up area as its convenient, but there are times I go up and have issues. To start they usually only have 1 lane open, when I pull up and send over what I need it takes them 10 minutes minimum to say anything when I think they are already working on my things, then I have to wait for the deposit to be completed which some days takes up to 30 minutes. I have to take this on my lunch because they are closed when I get off and I go into work before they open and If I go here 5 days a week maybe 2 of those days I can actually eat lunch. I am giving 4 stars because I understand the struggles of being short staffed and although my wait times are long when I go everyone is very nice and knowledgeable. I recommend if you go here to have an open mind and patience.”
“The staff at this branch are top notch. Barbara, Toni and Logan are the best. They are professional, friendly and efficient. Such a breath of fresh air, customer service matters.”