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“Sweet unique finds only recommended to use restroom before you go. The staff is accommodating and the deals are amazing as well as the selection of hand picked items different from any other store!”
“Awesome store but I am a little sad that it seems like no HotTopic in Maryland DOES NOT Believe in Joe Hendry (only a joke) hopefully the shirts come into the stores soon”
“I had an amazing experience thanks to Quicy. From the moment I walked in, he immediately acknowledged me, offered assistance, and made the entire shopping experience effortless and enjoyable.
Quicy didn’t just help me find one item — he helped me put together my entire outfit from head to toe. I’m talking dress, shoes, bag — everything. His sense of style is impeccable, and he genuinely listened to what I was looking for while offering thoughtful recommendations that elevated the whole look.
He was professional, personable, and made me feel valued as a customer. He also explained the Macy’s card clearly and confidently without being pushy, which I appreciated.
Employees like Quicy are the reason customers come back. His interaction with me was truly A1, and he represents Macy’s brand in the best way possible. He absolutely deserves recognition — and honestly, a raise.
I will definitely be back because of him. Please give Quicy the shout-out he deserves!”
“I only didn't love it because of huge line . I stood for a full hour to pay but then it was close to Christmas so that was kind of expected. I love the prices and stuff they got . Nice people working there( just maybe not enuf of them)”
“Deja was the absolute best helping me find and pair an outfit for an event. She was so sweet and helpful taking the time to give insight over multiple hours of my back and forth!”
“Sarah is the best. She was so sweet and when she saw me distressed and a little overwhelmed she came to assist. She explained everything and showed me what to look for. The whole staff was really sweet and helpful. I would definitely recommend. The store had lots or variety’s of style and price ranges.”
“I haven't been to Macy's in years because shopping just wasn't my thing for awhile but needed a nice dress for my Granddaughters wedding so where do you go Macy's. I was so pleased with what I bought. Everyone there was so helpful and pleasant. I really enjoyed being there. Everyone that I came in contact with was so nice. The old Macy's consept was not working for me some of the staff were snobby and these people were the total opposite. Loved the invierment and people. Thank you for a great shopping experience!!!!”
“I stopped by here during the week to look for some items. The store was very neat and organized and everyone in the store was very attentive. The customer service was great. The cashier, rayne, was extraordinarily polite. I had a large order and it was close to closing. But she did not make me feel rushed and she was not at all annoyed by the order or matching the current online sale. She was extremely pleasant. I am very happy with this store and would recommend it to anyone. They have a nice selection and everyone who was working in the store when I was there seemed very friendly and attentive.”
“My experience at Spencers, inside the White Marsh Mall is always very nice and pleasant. The store manager and staff are always very warm, and welcoming as soon as I come into the store. They're always asking if you need help with anything while shopping. Recently I had a little concern or issue with my purchase and refund/exchange but the store manager went above and beyond to explain to me my charges when I thought I was being overcharged. She was so patient and understanding when assisting me. She never once got mad or thought that I was irrational and even sympathized with me. I love this Spencers store and will always be their number one customer especially because they have the best graphic tees, dope BOGO sales and the best adult naughty products as well. ?”
“I’m glad I didn’t let the bad reviews deter me from this location. Every employee here was soooo nice and helpful with my exchange. They definitely have a new customer. I’ve never even heard of Snipes until I got some shoes for Christmas that I had to return today. Loved the vibes in there”
“This goes out to the Rosedale K&G. This location is absolutely amazing with it comes to customer service. Let me tell you it was crunch time trying to find accessories for my daughter's home coming. 3 stores before K&G my baby was in tears couldn't find anything. Then we met Michael Tighman. It wasn't even his dept. He completely went beyond the extra mile. He didn't find exactly what she wanted HOWEVER what he presented to my daughter was way better than what she was looking for. He absolutely saved the day. Her tears quickly turned to smiles. Thank you so much Micheal Tighman. I was and am a
Satisfied customer.”
“Haven’t shopped Old Navy in years, saw a really good deal they were doing online was lucky to see the same deals applied in store. Received help from an amazing sales associate named Jasmina (hope I spelled it right) First time in a long time I’ve had to sales associate who I felt actually wanted to do their job. Love the new tennis collection shirts made me think why did I ever stop shopping here.”
“Love ❤️ Gail she is Awsome a great salon hair stylist happy customer getting my Hair cut and highlights on Tuesday 28th excited to go to JC Penney salon and Get my hair done with Gail!! Happy customer!!”
“Well they have 2 floors, which I did not know and on the first floor doesn't indicate this very important notice, outside the building is not the best part of the city, however inside you find everything you need from the best brands and a very Nice and helpful Lady cashier on the 2nd floor. ? Love the place, however is to far from my home in Owings Mills 21117.”
“Title: Outstanding Customer Service Experience at Jack Rule, WhiteMarsh!Rating: ⭐️⭐️⭐️⭐️⭐️ (5/5)I recently visited RUE 21 in WhiteMarsh and had an incredible experience. I was on the lookout for the perfect birthday gift for my son, and I couldn't have been more pleased with the level of service and assistance provided by Jack.From the moment I entered the store, I was greeted with a warm and welcoming atmosphere. Jack waa friendly, approachable, and genuinely interested in helping me find the ideal gift. He took the time to understand my requirements, my son's interests, and even his age to ensure that I made the right choice.The knowledge and expertise displayed by Jack was truly impressive. He was well-informed about the products available and provided valuable insights and recommendations. Jack’s guidance was invaluable in narrowing down the options and finding the perfect gift within my budget for my son.What stood out to me the most was his enthusiasm and passion for customer satisfaction. Jack went above and beyond to make sure I left the store satisfied. His attention to detail and willingness to assist me throughout the entire process made me feel valued as a customer.In the end, I found the perfect birthday gift for my son, thanks to the exceptional customer service provided by Jack. His dedication, friendliness, and expertise truly made a difference in my shopping experience.”
“Great deals on Men's clothing. Can usually get a deal on Carhart depending on the time of the year. Usually have big and tall sizes. Sometimes socks and underwear”
“It was okay, very small selection of clothing just due to store size but I found something that would work for what I needed. The help is kind of scarce which has nothing to do with the help and more about corporations. But there was a woman wandering around in there, a very young woman, walking up to people and offering to pray for them. She should have been stopped. I informed her I was a very happy atheist and not currently having a super being tell me to kill other people in their name.”
“I love this store because quality of products is superb and customer service is outstanding, and the products are always top-notch. I highly recommend them to anyone looking for a great shopping experience.”
9:30AM - 9PM
8801 Kelso Dr, Essex
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“Love this place everything 5.99 the staff Jocelyn and I forgot the other young gentleman’s name but they were so nice and helpful. Highly recommend very affordable.”
“Hands down this is the BEST Rainbow in Baltimore! They have what the other Rainbows don’t have. Not just the clothes, the staff. Both supervisors are professional and care about their customers. I had a 30 day layaway. Couldn’t make it in time, within the 30 days. I called them. They were so nice held my layaway for me. The employees are the sweetest as well!!! I ain’t pulling up to NO other Rainbow. White ? Marsh ? for me!
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“The 2 employees working Friday july 3rd around 1130am 2pm were the best !!! Thank you for taking the time to help me and my family find clothes skateboarding equipment etc”
“I went here today to get a few cute outfits. The women that were working today went above and beyond to assist me! I had expressed how excited I was to start my new job and they went the extra step to steam my new clothes for me to make sure there weren’t any wrinkles. Everyone was so helpful and friendly. I just wanted to say ‘thank you’ for making my day so special.”
“Came in with the “right before the event” search for something cute but simple.? Madison made sure I was ready to take a picture with my man on our night out? Styled flawlessly by Madison! ?? Peace of mind peacefully given by Danielle! ? Love yall all the way from Philly?”
“The only reason that I didn't give them 5 stars is because sometimes there is no one on the floor to help. Besides that all of the staff are always polite and professional. I love the pricess and the clothes that they sell. One of the managers there always gives me her opinion of the size that I need, and she is always right. The store is always neat and clean.”
“I have no business in a mall. Seriously I don't. I'm trying to cut back; however, in an effort to help out le boo, I found myself there. Anywho, I came in through the food court. The tables were spread out for the purpose of social distancing. It wasn't too crowded, and all of the people were wearing masks. I noticed that some of the open stores had capacity limits to ensure safety of others. Additionally, I noticed that some of the stores had barriers between staff and customers in the check out areas. Even if I don't think I need to be shopping, it isn't too bad at White Marsh.”
“Fav store been shopping here for YEARS and I ALWAYS were things the same as other stylist but VERY DIFFERENT FN like the same design just not like everyone else most famous and friends etc always be like that's cute were you get that from and they be like for real I always shopped @macy's etc growing up and other places but for whatever when ever I LOVE how I can literally get my whole swag plus shoe, tennis,boots, flats all @once and I am not bragging but I be the life of any event reg, day Footnote rain bow not cheap 2 out fits and pair of tennis be always running me very close to hundred to two hundred with only 4 outfits etc but a lot be way better than MOST NAME BRAND stuff and material much better normally I never post this long but my fav have to text away ya dig ?#Rainbow???????????????️?”
“I've been patronizing this location for 17 years! It's the best Rainbow store in the city! I love it!!! I love the friendly customer service and the inventory. This company is so wonderful!”
“As I was disappointed that I drove down to the store after getting an email saying my order was ready. The order was intact not ready but I talk to the sweetest girl Jamie. She was able to order my jeans and get them shipped to my home after doing everything in her power to even locate my order. She offered everything possible to resolve my issue. Thank you Jamie for the great customer service!!!!”
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“My best friend and I were shopping for makeup together at this store and I cannot say thank you enough to Keila!! She helped us every step of the way and helped us find the best deal. No more lotion as moisturizer for us lol 20/10.”