U-Haul of Andrews Air Force Base provides a full range of moving equipment including truck rentals, trailers, cargo vans, and boxes, along with services like self-storage and online reservations. Customers consistently report wonderful and exceptional experiences, noting that representatives frequently go above and beyond. The staff is described as personable, professional, and helpful, expertly multitasking to assist everyone even when busy. The process is designed for efficiency. Customers recommend using the online pre-check-in to cut down time. The pickup is effortless, with equipment typically waiting, ready, clean, and filled with gas. The U-Haul app guides renters step-by-step through vehicle inspection and photos, which also makes the return process much faster and smoother. Employees are helpful in answering all questions and concerns during checkout. In difficult situations, such as a car not starting, staff have been known to go out of their way to assist, making frustrating situations less difficult. This outstanding customer service gives customers confidence in their decision to use this location, leading many to state they will rent from here again and recommend it to friends and family.
I've visited the U-haul place on Allentown road across from Andrews. Management was very friendly very patient and understanding had a wonderful personality. I will be renting again soon.
April 2025
Exceptional staff with exceptional service and equipment!!! Thank you!
February 2025
I had a wonderful experience with U-Haul. My representative, Giovanni, went above and beyond to make sure I had everything I needed. He exhibited excellent customer service and has made me confident in my decision to use the Allentown RD location of all my U-Haul needs.
