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“The Branch manager, Michael, and Assistant Manager, Tania, really know what customer service means! Great professionalism and a true desire to help businesses succeed and to serve their customers above and beyond the transaction! Thanks for being a valuable asset to the community!”
“Customer since early 2000's with PNC and no complaints. I very rarely use the branch now as you can do most things in the app or ATM, but when I do the staff have always been friendly.”
“Kelly Vita makes the process easy! She is very knowledgeable! Her experience and patience is exact what we needed to make sure we understood the whole process. She never made me feel like a bother, explained things as many times as I needed it, and promptly responded to calls and emails. I couldn't have imagined a smoother process. Thank you Kelly for working with us to make this happen!”
“The Boonsboro Branch is the epitome of hometown service. I have always been met with courtesy and complete professionalism. Fraudulently charges were immediately recognized as unusual activity and stopped. Funds were refunded back to me before I even realized there was a problem. Whitney put my fears to rest and moved swiftly to cancel my card and have a replacement scheduled to arrive within 24 hours! Thank you, Whitney! Your the best!”
9AM - 6PM
1700 Dual Hwy, Hagerstown
Banks
“Great customer experience and service with Diana. She took the time and care to help me with my issue. Glad to see this branch is still in person and fully staffed. Thx”
“They are always very helpful and friendly. They can always answer your questions or find someone that can. Very helpful especially if you are having a problem. They are wonderful to deal with.”
“First time I went to this location for my urgent loan business and did not have any issues. The lady (Nadia) was very helpful and greeted me respectfully. Manage to complete my business fast on that same day. This location can be very packed and busy during peak hours so I understand why some of the other reviewers are frustrated with the service. Advise to come early morning, right when they open.”
“A great bank. The staff are pleasant & capable. They have all the services you need without charging you an arm & a leg for storing your money. Interest rates on savings are higher than other places”
“I have always been treated with the utmost respect and each time the person helping me was extremely efficient and made sure that I was very happy with the results.”
9AM - 5PM
1602 Rosemont Ave, Frederick
Banks
“We visited Truist on Rosemont Ave. in Frederick, Maryland on December 23, 2024. We needed to consolidate some high interest debt. Even though it was a busy day, Luke was incredibly helpful. He thoroughly explained our options and contacted supervisor in efforts to make our difficult situation work. We appreciated having a knowledgeable professional that was willing to explain our options on a level we could understand. Thank you Luke!”
9AM - 5PM
930 Dual Hwy, Hagerstown
Banks
“Any time I need to go to the bank, I hope that I'm nearby this location. Sean always make me feel welcome no matter how busy they are. His genuine and pleasant personality makes me enjoy stopping in. Brittany is also helpful and kind. I often feel like a burden to some tellers but even in situations where they can't help me, I always feel respected and valued as a customer here.”
“Took my elderly Dad to take care of some banking needs.The young lady who waited on my Dad was very kind and respectful to him.It was an awesome banking experience,I very much appreciated it.Thankyou Truist for having this employee.”
9AM - 4PM
1640 Dual Hwy, Hagerstown
Banks
“I’ve always had a great experience with Fulton bank and their staff in the Boonsboro location as well as on the door highway. You’ve always answered my questions or any concerns I had. I’ve never had to wait longer than 5minutes. for someone to help me. All in all, it’s always been a pleasant experience. If you’ve been going there a while and I know you know your face they treat you like family that’s been my experience.”
9AM - 5PM
1370 W Patrick St, Frederick
Banks
“I’ve had nothing but POSITIVE things to say about this place.Tellers are quick.Opened a new account for my business & it’s been a breeze.Always willing to help.”
9AM - 5PM
819 E Main St, Middletown
Banks
9AM - 5PM
819 E Main St, Middletown
Banks
“I have banked at this branch for over 20 years and I have never received anything but optimal service. They are beyond professional. They are kind and caring. Theresa has stood by through thick and thin.”
9AM - 5PM
231 N Main St, Boonsboro
Banks
“Denise is absolutely fantastic. I needed every single one of my deposited checks from 2019 printed, and upon finding out that I would need to pay for each one individually if that request was entered into the system, she spent over 24 hours completing it herself so that I would not be charged. Greatest service and wonderful employee.”
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“I’ve been banking with woodsboro for over half a year and it’s been the best bank I’ve ever banked at you have quality service, nice people with a personable relationship with bankers that assist me with any questions I might have, I highly recommend this branch for anyone looking for a bank.”