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“The Branch manager, Michael, and Assistant Manager, Tania, really know what customer service means! Great professionalism and a true desire to help businesses succeed and to serve their customers above and beyond the transaction! Thanks for being a valuable asset to the community!”
“Kelly Vita makes the process easy! She is very knowledgeable! Her experience and patience is exact what we needed to make sure we understood the whole process. She never made me feel like a bother, explained things as many times as I needed it, and promptly responded to calls and emails. I couldn't have imagined a smoother process. Thank you Kelly for working with us to make this happen!”
“Customer since early 2000's with PNC and no complaints. I very rarely use the branch now as you can do most things in the app or ATM, but when I do the staff have always been friendly.”
9AM - 5PM
1700 Dual Hwy, Hagerstown
Banks
“My experience at this bank has generally been great, and I've always had pleasant interactions with the tellers. One in particular, Antoine (though I could be mistaken about the name), stands out. He is consistently friendly, efficient, and thorough in addressing all my concerns. He’s the type of employee who truly deserves recognition and a raise.
However, during my recent visit, I was taken aback by the behavior of the front desk receptionist. She was loudly discussing a situation with a newer employee, criticizing them for mentioning a time when there was no coverage at the front desk. Her tone was unprofessional, and she seemed to belittle the employee, calling their concern “ridiculous.”
As I finished with my teller and was walking away, I overheard the receptionist approach my teller and accuse him of rolling his eyes at her. This confrontation was handled poorly, and her attitude left much to be desired. It was disappointing to see such a lack of professionalism from someone in a customer-facing role.
While I’m still giving the bank a five-star review based on my positive experiences with the tellers, I hope the management addresses the behavior of the front desk staff. The bank's reputation deserves to be reflected in every employee’s conduct”
“They are always very helpful and friendly. They can always answer your questions or find someone that can. Very helpful especially if you are having a problem. They are wonderful to deal with.”
“First time I went to this location for my urgent loan business and did not have any issues. The lady (Nadia) was very helpful and greeted me respectfully. Manage to complete my business fast on that same day. This location can be very packed and busy during peak hours so I understand why some of the other reviewers are frustrated with the service. Advise to come early morning, right when they open.”
“A great bank. The staff are pleasant & capable. They have all the services you need without charging you an arm & a leg for storing your money. Interest rates on savings are higher than other places”
“I have always been treated with the utmost respect and each time the person helping me was extremely efficient and made sure that I was very happy with the results.”
9AM - 5PM
1602 Rosemont Ave, Frederick
Banks
“We visited Truist on Rosemont Ave. in Frederick, Maryland on December 23, 2024. We needed to consolidate some high interest debt. Even though it was a busy day, Luke was incredibly helpful. He thoroughly explained our options and contacted supervisor in efforts to make our difficult situation work. We appreciated having a knowledgeable professional that was willing to explain our options on a level we could understand. Thank you Luke!”
9AM - 5PM
930 Dual Hwy, Hagerstown
Banks
“Any time I need to go to the bank, I hope that I'm nearby this location. Sean always make me feel welcome no matter how busy they are. His genuine and pleasant personality makes me enjoy stopping in. Brittany is also helpful and kind. I often feel like a burden to some tellers but even in situations where they can't help me, I always feel respected and valued as a customer here.”
“Took my elderly Dad to take care of some banking needs.The young lady who waited on my Dad was very kind and respectful to him.It was an awesome banking experience,I very much appreciated it.Thankyou Truist for having this employee.”
9AM - 5PM
819 E Main St, Middletown
Banks
9AM - 5PM
819 E Main St, Middletown
Banks
“I have banked at this branch for over 20 years and I have never received anything but optimal service. They are beyond professional. They are kind and caring. Theresa has stood by through thick and thin.”
9AM - 5PM
1370 W Patrick St, Frederick
Banks
“I’ve had nothing but POSITIVE things to say about this place.Tellers are quick.Opened a new account for my business & it’s been a breeze.Always willing to help.”
9AM - 4PM
1640 Dual Hwy, Hagerstown
Banks
“I’ve always had a great experience with Fulton bank and their staff in the Boonsboro location as well as on the door highway. You’ve always answered my questions or any concerns I had. I’ve never had to wait longer than 5minutes. for someone to help me. All in all, it’s always been a pleasant experience. If you’ve been going there a while and I know you know your face they treat you like family that’s been my experience.”
“Hello. I need to make a transfer from Nicaragua to your bank, to an account of a relative. Can you provide some information? Swift code and other info that needed for the transfer please?”
9AM - 5PM
231 N Main St, Boonsboro
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“I’ve been banking with woodsboro for over half a year and it’s been the best bank I’ve ever banked at you have quality service, nice people with a personable relationship with bankers that assist me with any questions I might have, I highly recommend this branch for anyone looking for a bank.”