“We had a good experience. Our salesperson, Bobbi, was knowledgeable, put together a package to meet our needs, explained everything patiently, and applied the current promotions. We’re very happy.”
“Bullock's recently complete work to repair and refurbish our oak kitchen set. From the first meeting with Dwayne to yesterday's job completion Bullock's has been outstanding. We had a major burn issue on our table top. Upon completion of the work the entire set, tables and chairs looks new. The craftsmanship is amazing. We highly recommend Bullock's for a furniture restoration project. Thank you to the fantastic team at Bullock's.”
“Mara was wonderful. Very knowledgeable & friendly. She knew her stuff & treated us really good. I'd buy from her again. Exceptional, outstanding, awesome. Ill be back to see her.”
“This was the best buying experience I ever had! Masood Butt was the best salesperson I ever dealt with in my life. I appreciate your knowledge of product and your ability to answer all my questions. I would give ten stars if I could.”
“Amazing customer service from Tanya. She was so friendly and nice. Could tell she actually wanted to help rather than sell products. Cory was also amazing helping us locate the perfect type of bed we were looking for when we first came in. We came back a second time after checking other places the customer service alone reeled us back in.”
“Very with my new mattress!! Ms Wendy and Ms Robin was very helpful and kind. I'll definitely recommend to my friends!! Definitely the Crofton location! Thank”
“We went into mattress Warehouse not knowing much about mattresses since it's been awhile, and left with a wealth of information and guidance from Teresa. She was absolutely wonderful and helped us choose the right bed for us. we had no idea how a mattress could be this important but it is. thanks Teresa!”
“I got a great deal purchasing a mattress for my mother, who is 86 yrs old, at Mattress Warwhouse in Columbia MD. Kevin helped us find exactly what she was looking for. As part of the deal, we also ended up getting a frame that reclines electrically. I can see this being very practical and helpful for an elderly person. Kevin also threw in an other goodies to sweeten the deal. I definitely recommend this establishment. Let Kevin help you.”
“Had an amazing experience and great service by Nadeem Syed. He helped my husband and I pick out a nice mattress within our budget and was quick to the point. Would recommend buying from here.”
“I had an exceptional interaction with La-Z-Boy in Columbia, MD. The salesman was super helpful. Delivery was smooth and I absolutely love my Scarlett High Back chairs. I highly recommend them for vertically challenged folks like myself!”
“Raj was great in helping us select a specialty mattress for our RV. Also, we made sure we had what we needed for a mattress pad and a quick delivery. Thanks so much!”
“The sales person Aaron at the Glen Burnie store was very knowledgeable and helpful without trying to steer us to any one product. We picked the right bed for us. The delivery team led by Jose was excellent and had the mattresses installed within minutes despite the rainy weather. Everyone was very respectful and customer oriented. I was not looking forward to a mattress buying experience but the customer service from purchase to installation was top notch and painless on our end.”
“The store was clean/orderly and I was almost immediately engaged by a salesperson who worked with me. I had done prior product research on their website, so I had a rough idea of what I was looking for. The salesperson brought out additional fabric colors and discussed the available options. Once I selected the product, the checkout was fairly fast and easy.”
“I’m so happy with the service I received from Matthew at Wayfair Hanover. He was friendly, knowledgeable, and very patient while helping me decide. I found exactly what I was looking for thanks to him and his amazing team.”
“We are extremely happy with the service received from Dan Eckerd and our local Ethan Allen store. I had been wanting new family room furniture for quite sometime but was reluctant to start the process for many reasons. Dan is a great representative for Ethan Allen. He is a very good listener and does not push customers to make quick decisions. He was able to make both, my husband and I, comfortable with our decisions without one of us feeling we had to compromise too much to achieve our ideas. It was very helpful that Dan came to our home the day our delivery was made. He looked over every inch of the new items. The room looks beautiful! Thank you, Dan. Ginger & Von Rawley”
“Huge selection of sofas and chairs with cushions that are not attached. Sales associates were friendly and helpful. Design associate knew what to do and helped with the selection process. Took delivery of area rug ahead of furniture at no extra charge. Both the delivery technicians arrived during the assigned time and knew what they were doing installing the rug. We appreciated the early delivery. The furniture delivery was on the day and time requested. Both men on the delivery team were professional. Moved two pieces of the old furniture into the garage with no problems. Our sales consultant, Lisa, did a great job. Overall, the entire process from design to delivery was superb, I would not hesitate from ordering from them again.”
“Keron was extremely thorough, knowledgeable, and helpful; he is great at his job and made it an experience. The process was easy, and the mattress warehouse is clean. I am completely satisfied and would definitely recommend the Mattress Warehouse in Columbia.”
“One of the best experiences buying furniture. We were able to secure a lot of new quality furniture and Keith is the most knowledgeable when it came to selecting a bed and new furniture. The process was streamlined and everyone was friendly and made the process easy.”
“This place has beautiful furniture and the sales people are very knowledgeable and helpful. Ginny was very helpful and patient when I needed a repair for one of my dining chairs. They did an excellent job with the repair and made my dining set whole again. I was completely impressed by her dedication and professionalism. I would definitely go back for more. Thanks Ginny!”
“Second time purchasing furniture at Havertys Columbia with Chris Gantos as sales person - great service and again this store had just what I was looking for at a fair price.”
“After doing business with these folks a couple of years ago I recently needed some repairs and the result was absolutely OUTSTANDING CUSTOMER SERVICE that went well above and beyond!”
“Incredible experience with this store - specifically Millie, but all staff were great. We were looking for a very specific nursery chair, but we were unable to find it. I called around a lot of places, before learning that this store would be able to purchase it for us. My husband and I stopped by yesterday to look at the fabric samples. We were very overwhelmed by the large number of options available to us. We were in the store for over an hour, and Millie was so kind and patient. She helped us narrow down the fabric selections based on what would look really good in our baby room. We found one sample that we really liked, but it turns out it was just discontinued a few days ago. Despite this mentally went above and beyond to try to help us find similar patterns. We were able to find three that we narrowed it down to. She then let us take the fabric samples home so we could think about it overnight. I’m so glad she did because it really helped us make a decision. She then took our order over the phone and it couldn’t have been easier. I had no idea that this store was in Columbia. It’s super convenient and I can’t wait to shop there again and again. Thank you to Millie and the team for being so patient and kind with us, especially since we were so indecisive.”
“My experience here today at Gavigan’s Glen Burnie location was awesome. Special thanks and excellent customer service from Ms.Valerie C. She was very pleasant and helpful during my time of need. Valerie made our experience easy and put me at ease. Thank you!”
“Service was superior as well as products in store, delivery is first class. Experience was Superior and we won't go to any other furniture or bedding store. We found the one place, won't or don't need any other.”
“We loved these guys! They are repairing my father’s old clock and we purchased these two clock pictures here. We can’t be happier with set up and delivery and of course, the outstanding customer service.”
“I had an excellent experience working with Oluseyi at Bob’s Discount Furniture. She was pleasant, patient, and extremely knowledgeable. She took the time to show me around, answer my questions, and help me choose bedroom furniture that fit both my space and what I was looking for. I never felt rushed or pressured, and I really appreciated her attention to detail and genuine desire to help. Oluseyi made the entire shopping experience enjoyable and easy. She is truly an asset to Bob’s and definitely a keeper! I would highly recommend asking for her if you’re shopping at this location. Excellent customer service from start to finish!”
“I walked in and received the absolute best service to date., It was a rainy Monday and Lucia helped me out of the store directly into my rental car, but to our surprise the picture that I had just purchased didn’t fit. Lucia tried 4 different angles to try to get that picture in the car. But to no avail but it was not for the lack of effort. But all hope was not lost because she made one call and scheduled a delivery for me from the most courteous mover. My picture was in my home in less the two hours. This was an amazing experience, Lucia is an absolute asset to Homesense and I hope that corporate, management, and executives know it. And if they don’t this is my way bringing awareness!!!!”
“Very happy with my purchase. The manager was knowledgeable and helped me find what I wanted. And as a older person, he helped me load it in my car. Can't wait to get home with this coffee table. Thank you”
“We had no idea this charming furniture store was right here in Gambrills. We love the quality and craftsmanship of Amish furniture. We were hoping to find a new side table and we found just what we were looking for. They also can order custom pieces.”
Bob's Discount Furniture is growing while its competitors shrink. The Manchester, Connecticut-based retailer reported strong fourth-quarter results in its first earnings call since going public in February, with revenue climbing 8.2% to $648.8 million. Full-year net revenue jumped 16.8% to $2.4 billion, and net income rose to $121.7 million from $87.9 million the prior year. CEO Bill Barton told analysts the company plans to open about 20 new stores in 2026 and sees a path to more than 500 locations by 2035, roughly two and a half times its current 209-store footprint across 26 states.
Wayfair is testing a new, smaller store design. The online home furnishings giant, famous for its endless digital catalog, is trying a different strategy for its physical locations. The company announced plans to open a smaller prototype store in Columbus, Ohio, scheduled for late 2026. Located next to the Polaris Fashion Mall, the new space will span approximately 70,000 square feet.
Online furniture giant Wayfair is setting up shop in Atlanta with plans for a huge 150,000-square-foot store opening in 2026. The new location will take over the former Walmart space at The District at Howell Mill shopping center. This marks Wayfair's second big store, following its first location that opened in Wilmette, Illinois, in May 2024.
