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“At the UPS store Claudia and Abby were both very helpful. I had trouble printing something off of my phone and they were both very helpful and patient when assisting me.”
“Eden was amazing. She helped me right away and answered all of my questions making my experience a great one! The facility was clean and organized and I will definitely come back for my next return!”
“Adrian at the desk was amazing! She served my with politeness, quickness, and a sweetness that felt like a familiar family member. I was having an off day, and yet she brightened my day for me. Thank you Adrian!”
“10 star experience when I visited this location yesterday. I went to just get a document printed, which didn’t come out correctly due to resolution. But the owner, went above and beyond. She went out her way to edit the photo and actually made it 100% better, she gave recommendations, she was also very patient. I appreciate her welcoming and warming energy, and her exceptional customer service. Jay is great too, always quick and fast service when I’m returning items there. Great staff.
- Shawnae”
“Excellent services. UPS is the only way to go with shipping, they are the best. On time delivery and sometimes early delivery. I believe that their prices are fair as well. I trust UPS with all my packages.”
“I want to take a moment to give a huge thank-you to the owner and staff at the UPS Store on Annapolis Road in Bowie, Maryland. This store has some of the best customer service I have ever experienced.
The first time I experienced their kindness, I was there with my sister. I had been sitting in a very hot car and eventually couldn’t take the heat anymore, so I came inside. The owner noticed that I looked dehydrated and fatigued. Without hesitation, he went and got me a bottle of water and gave me a seat so I could sit down and recover. That simple act of kindness meant so much to me.
Then, on another occasion, I went there with my niece because we were trying to make copies of flyers for her lost cat. We got to the end and realized we didn’t have enough money to pay for all the copies—and we hadn’t even made as many copies as we needed. My niece was extremely frustrated, and you could see the tears in her eyes.
The owner saw what was happening and, instead of making us feel embarrassed or turning us away, he gave us approximately 25 additional copies at no charge while we searched through the car and pieced together whatever money we could find. That was incredibly generous.
But he didn’t stop there. He even offered to leave one of our lost-cat flyers in the store so that if someone came in and saw it, they could contact us if they had any information. That showed me that this wasn’t simply about running a business—he genuinely cared about helping people.
You don’t come across that kind of kindness and compassion everywhere. The people at this UPS Store are warm-hearted, polite, helpful, and truly customer-focused.
Because of the way they treated me and my family, I will gladly pass other UPS Stores just to come to this one. Great customer service, generosity, kindness, and people who genuinely care—that’s what you’ll find here.
Thank you for treating people with kindness and humanity. It truly makes a difference! ❤”
8:30AM - 6:30PM
8775 Centre Park Dr Ste M, Columbia
Mailbox Centers
“Great place for my Amazon returns, always friendly service, no lines, and open till the minute they say they close online. Appreciate the lady staying till close and seeing me with great service, she might be the owner, she is very nice.”
“Perfect place for UPS package drop off! I use this UPS Store all the time for my work-related package shipments and the experience is always smooth and professional. The staff is friendly, fast, and very helpful. Special hats off to manager Eric — he is absolutely awesome and always goes above and beyond to help customers. Highly recommend this location for anyone needing reliable shipping and drop-off services!”
8:30AM - 7PM
1123 MD-3, Gambrills
Mailbox Centers
“Howaida and Jen’s customer service is outstanding! They helped me with my Temu returns and were very understanding and did not rush me while I got the packages and QR codes situated.”
“We’ve shipped more items than I can count from this location and have always found the staff to be friendly and helpful. I would definitely recommend them.”
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“I had to drop off 20 orders for my small business. Harris was super accommodating and very helpful and super happy. I will be making sure to use this UPS for my future drop offs.”