Truist is a business that has received positive reviews for its exceptional customer service. The staff, particularly the banker Sherica and the branch manager Yimage, are praised for their personalized solutions, prioritizing customer needs, and going above and beyond to assist customers. Sherica is described as incredibly helpful in the car purchasing process, ensuring the customer was approved for financing and received a check in a timely manner. The reviewers highlight the staff's patience, politeness, and dedication to providing the best possible assistance, even with the turnover at the branch. The overall experience is described as a "sparkling experience" and a "piece of cake," despite the typically aggravating process of buying a car. The reviews emphasize the staff's commitment to customer satisfaction and their willingness to discuss additional services, such as business accounts, to further accommodate the customers' needs.
The drive thru tellers are normally slow but otherwise, I like this bank.
September 2025
Great customer service and there normally very fast. Even when there are people in line.
March 2024
The staff at this specific location is the by far one of the best customer service experiences I’ve had in a long time. You can tell they truly care and prioritize your needs and not theirs! The manager Yimaj sets the standard for personalized solutions and customer care!
