“Ty’J very professional, courtesy, and my process was very swiftly! This isn’t my first experience with her. Every concern I have she’s always been there to support. Thank you”
“I’ve worked with Justin for over three years. He initially helped me with the commercial loan application process and has continued to assist me with deposits, withdrawals, and any questions about my accounts. He is always prompt, knowledgeable, and informative. I highly recommend banking with Justin—10/10!”
“My experience at the branch is always consistent, just an overall great experience. On my last visit Jordan was so welcoming and informative, & went above and beyond.”
“Been banking at this branch for more than 10 years. Great managers, tellers since day one to this day - Marquita, Iqra etc. excellent. Always willing to go beyond duty and provide solutions. Highly recommend this branch.”
“I have been with M&T Bank for many years and will be for many more. I love the convenience of the lobby, drive thru banking and the ease of scheduling an appointment.
In June, I worked with Deatra Smith to resolve a banking issue and she worked with me until it was done. She is very knowledgeable and took the necessary steps to get me results. She followed up throughout the entire process.
Thank you again Ms. Smith.”
“Tower FCU recently helped me in a situation where there was an attempt to scam me. I never thought I would be vulnerable but technology today allows hackers to do anything. This hacker appeared to be calling from Tower. When I went to a branch they helped me resolve the matter and gave me some pointers to avoid fraud. They have great customer service.”
“I had such a wonderful experience with banker Alejandrina! She was so kind and patient as she helped me save my account that I’ve had since I was in kindergarten!! Thank you!”
“I got an opportunity to serve by Atinuke Babatunde. She was so great in terms of serving customers and very friendly, helpful . Feeling very grateful to served by her . This is the very positive experience for us . I would love to comeback and to be served by her .”
“We needed a notary public on short notice and the person who assisted us this morning in Owings Mills (unfortunately I don't remember her name) was very helpful, thorough, and pleasant even though we had many documents that needed notarization through the drive through window. We would like to commend her on her excellent customer service. Thank you!”
“Customer service is top notch. I was having issues with my atm card and I simply went inside and the teller greeted me and to care of my needs quickly and efficiently.”
“This is by far my favorite bank! I really can’t say enough about how great they are. I’ve been with them for quite a few years now and everyone has been/ is always so pleasant and helpful. Recently, I made an appointment to purchase a CD during a promotion they had on them, but the promotion expired the day before my appointment. Lenorre helped me and she is just wonderful! She noticed I made the appointment during the promotion and although it had expired, she was able to give me the CD at the promotional rate, which I thought was very kind. Other places I’ve banked with would never. Highly recommend!!”
“Wonderful. I was so stressed about having to make an emergency payment I stupidly forgot to make. They gave me great advice, went above and beyond and were not at all judgemental. Shada and the branch manager (?) were great. Thank you!!!!”
“The staff at this specific location is the by far one of the best customer service experiences I’ve had in a long time. You can tell they truly care and prioritize your needs and not theirs! The manager Yimaj sets the standard for personalized solutions and customer care!”
“Wasn't there for banking. My friend had a car accident on the street in front of the building and they had their dog in the car with them. The bank manager came out and was very nice and helpful. Let the dog come inside. --my point is there are decent human beings who work here. I can only imagine what their customer service is like with their actual bank products.”
“My mother and I have been working with Sonia Carreras for years. Sonia has always been super professional, highly efficient, caring, and extremely personable. What a great asset for Shore United!
Also, we are always greeted warmly by other staff at the Owings Mills location.
Thank you!”