M&T Bank's Owings Mills New Towne branch in Owings Mills, MD, is recognized for its community-focused approach and commitment to customer service. Customers appreciate the professionalism and attentiveness of the staff, who often remember their names and provide personalized service. One customer shared a positive experience after encountering an ATM error, where the branch employees promptly addressed the issue and ensured satisfaction. Another customer highlighted the helpfulness of a staff member who provided solutions when the ATM was closed, demonstrating the bank's dedication to assisting its clients. Additionally, during a sensitive family matter, a customer praised the staff for their empathy and professionalism, making them feel supported during a difficult time. Overall, M&T Bank is seen as a reliable financial institution that prioritizes customer care, making it a favored choice for many individuals and families in the area. With 24/7 ATM access and a welcoming atmosphere, M&T Bank aims to serve the community effectively and efficiently.
I’ve worked with Justin for over three years. He initially helped me with the commercial loan application process and has continued to assist me with deposits, withdrawals, and any questions about my accounts. He is always prompt, knowledgeable, and informative. I highly recommend banking with Justin—10/10!
September 2025
I’ve been a customer of M&T Bank approximately 30 years. I have transacted business at branches in Catonsville and more recently at Owings Mills and Reisterstown branches. I mainly use mobile banking. But whether it’s banking or utilizing notary services, I have never had customer service issues with staff at the... read full comment
March 2025
I am treated respectfully when I go in this branch and the personnel are professional and polite.
