The UPS Store in Owings Mills offers packing, shipping, printing, mailbox services, notary, shredding, and faxing. It is locally owned and operated. The staff is described as professional, courteous, pleasant, personable, and polite. They provide exceptional and wonderful service, knowing their stuff and handling issues with great patience. Customers note the service is easy and inexpensive. The team is efficient even when very busy, providing help with tasks like returns and notarizing documents. The location's Sunday hours are appreciated. Overall, the staff is considered a great asset, fantastic, and truly a rock star.
Service really varies depending on who’s working. The staff can be hit or miss, but the location is pleasant.
November 2025
I’ve been to this location numerous times and each time has been a really positive experience. I love the people there.
November 2025
Kim is absolutely a GOAT!! She was the only worker in the store with a line of 10+ and growing. She was professional courteous and gave everyone exceptional customer service. She deserves a raise or a significant bonus!! She is truly a rock star!
