Under Armour Factory House is a welcoming store known for its helpful and friendly staff. Customers often mention the excellent customer service, highlighting the attentive cashiers and a particularly dedicated employee who roamed the store assisting shoppers. The store manager, Marlenis, is praised for going above and beyond to help with a difficult return, even searching the back of the store for the correct shoes without a receipt. This level of care demonstrates a strong commitment to customer satisfaction. Shoppers appreciate the quality of the clothing and the good deals available, especially the extra discounts offered during visits. Many travel from nearby cities, such as Washington, DC, to visit the store because of its selection and quality. Customers often buy items like underwear and t-shirts, finding the prices with discounts very attractive. However, some mention difficulty in finding new styles or specific colors, noting that the store’s inventory can be limited at times. Overall, Under Armour Factory House provides a positive shopping experience with attentive service, quality products, and good discounts, making it a preferred outlet for many loyal customers despite the occasional inventory limitations.
Great prices, great customer service from Kourtney, clean and relaxed shopping
April 2026
This is one of the better Under Armour outlets I’ve been to. They had a great variety of selection and sizes, including XS and S, which can be hard to find at other locations. It was easy to get a fitting room and checkout was quick. No complaints — solid experience.
March 2026
Great experience at Under Armour! I was looking for a new water bottle and a lovely sales associate named Jade completely made my day. She was fantastic to talk to and helped me find the perfect fit. Thanks again, Jade!
