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“Visited this location recently to transfer data from and old phone to a new phone since I wasn't confident in doing it on my own. Had the pleasure of being assisted by Mae. She was very professional and was able to service me and another customer at the same time. She was patient and explained the process thoroughly. I was in and out within an hour. She even tried to get my bill lowered since I've been a customer for 12+ yrs. Very thoughtful and personable. I skipped past another location just to come here and they did not disappoint. Great team!!”
“The rep who waited on me and my daughter could not have been more efficient or knowledgable. He remembered us and was patient with us even after the third time we had to come in. I wish all of Verizon's employees were as kind as he is.”
“I walked out of the Verizon Corporate store, ready, as usual, to drop Verizon. I came to this store and was immediately greeted by one of the two employees. He welcomed me, and told me how many people were ahead of me. I only needed to by a new Sim card to replace the one from my broken phone. The two guys were helping others, and one of the groups being helped was this old guy and his medical aide. He had completely messed up his phone. The patience the Verizon guy showed with him was amazing. He worked with him to get the phone fixed without losing any data.
The other worker, when he got to me, was able to do what the Verizon call center was not. He got my phone up and running. They were both friendly and did try to upsell me a new phone, but once he realized that wasn't happening, he did not push.
I could have gotten a new Sim card for free at the corporate store, but I would have left stressed and pissed. Here, with these guys, I will actually come back. I typically prefer to buy online and not have to deal with the physical stores. You all know what I mean. But I WILL come back here when I am ready to buy. Unfortunately, because of all the recent thefts, they don't display any of the phones for purchase, so walking in is a bit dreary. Nothing on the walls to play with. Beyond that, this store has amazing employees, and management obviously treats them well, because they treat the customer like people!!!
If you MUST go to a Verizon store in person, skip the corporate stores. It IS worth the extra drive.”
“I had a very positive experience at the AT&T store in OwenMills locations. The technician that worked with me was very professional made feel relaxed and comfortable. I had a wonderful experience.”
“Jonas was amazing! He was friendly, knowledgeable, and made the whole process quick and easy. He took the time to explain everything clearly, answered all my questions, and didn’t make me feel rushed or pressured. You can tell he genuinely cares about helping his customers and making sure they leave happy. Ask for Jonas if you stop in🙏🏾”
“I am a usto.er of this store & have spoken several times with David. He is ama,ing. He helps me w my phone ea time I come in. I feel lucky to have him around.”
“Abdullah what's so professional and helpful along with the female representative who is usually there unfortunately I don't know her name this is the best boost store EVER!”
“The customer service in this store was wonderful. I worked with Angel she made sure I was taken care of every step of the way when I was upgrading my phone pleasant experience.”
“Great Total Wireless store with a clean, welcoming setup and fast service. Ace was extremely professional, knowledgeable, and patient, making the entire experience smooth and easy. He took the time to explain everything clearly and made sure I left satisfied. Excellent service all around.”
“Sam was absolutely wonderful! We came into the store because my daughter’s phone screen was cracked, and from the moment we walked in, he was friendly, professional, and very helpful. He told us the repair would take about 20–30 minutes, but he finished even sooner than expected.
The repair was done quickly and the phone looks great. It’s hard to find customer service like this these days—Sam was knowledgeable, honest, and made the entire process stress-free. We truly appreciated his efficiency and positive attitude. I would highly recommend Sam to anyone needing phone repairs and will definitely return if we ever need service again!
Thank you, Sam, for the excellent experience! 😊”
“They removed my virus and I never have any problems with phones or promotions. I have gotten 5 separate phones from here. I don't come unless Tamara is here but I got a phone from Shay she is great as well. 🩷🩷🩷”
“Customer service is amazing, they go far and beyond to make sure all your inquiries are met. I will strongly recommend you come to this store for phone repairs, acquire a new phone, get a line with Boostmobile and much more. I really appreciate these two gentlemen’s services.”
“I don't have to wait long in line, each time that i've paid my phone bill in there i was in n out n they were very friendly, i'm just speaking on my experiences there, i hope er1 else's experiences were good as mine”
“To whomever is in charge my husband and I had an Awesome experience with helping us to have his service cleaned. Alana was extremely Courteous, Profesional and Patient dealing with us. If we could we would give her 20 stars. She deserves a Raise and Promotion!!.”
“We had a fantastic experience with Mani! She was so helpful and cheerful and very, very patient. My daughter and I were both switching up to newer models and transferring our info to the newer models took long. She did not make us feel rushed at all. Just so sweet!”
“One of the best T-Mobile store with the most friendliest staff, hooked me up with phone and tabs and set me up with that to expect as far as billing is… thank u”
10AM - 7PM
4129 Patterson Ave, Baltimore
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“Best Store to get cricket service. The store manager Harold was very professional, patient and very knowledgeable. He took his time to resolve my issues, get my line fixed and resolved all the request i brought to him and set up my new Samsung 24fe. Harold, please keep the flag flying.”
“I honestly don't know how to thank the employees of this store enough. They didn't sooo much time Ruth me. Their customer service went well beyond just providing me with service, they truly cared about my welfare and showed genuine concern. I am forever indebted to these employees. I highly recommend this store,”
“Just returned from Europe, and had trouble getting my phone to change Internet / Blue tooth . The store manager fixed everthing in 5 minutes ! Antonia was amazing ! Will definitely be using that location for T Mobil from now on!”
“Mann oh mann I went thru hell trying to get this phone on I called customer service i came from owing mills all the way to mondawmin mall and the lady was very rude and charged me 20$ for nothing…so I go to METRO PCS ON 4460 W. NORTHERN PKWY 21215 i came in and ELYJHA helped me rite away i mean straight to the problem made a phone call and said wait 7 mins and after that my phone was on and everything was working fine THANK YOU ELYJHA”
“Always been a great store for electronics of all sorts. Prices are high to reasonable. Great electronic sales when they advertise. Fast in store customer service. Name brand electronics. What they have that are sold out that you want and need and need. They will order it for you. Great place to shop.”
“I went in to get my son a new phone for his 13th birthday\\. I was not greeted warmly by Lena, whose tone and body language felt unwelcoming\\. I asked for another associate and was helped by Mrs\\. Denise, who was amazing\\! She was friendly, knowledgeable, and helped me find the right phone while keeping my monthly bill within budget\\. I will definitely return because of her great customer service\\.”
“Toni Brown helped me buy a new phone and she was very helpful and didn’t make me feel stupid when I didn’t understand some things. And we chatted through the setup and it was very pleasant instead of tedious. Then when I came back to turn my old phone in, she saved me from an unpleasant coworker.”
“This store is wonderful. I needed to purchase a new phone for my daughter. First, I went to the Owings Mills store and they tried to push me into plan I did not want and attempted to add services I specifcally said I was not interested in. Then, I went to the Westminster store and the experience was the exact opposite. They were wonderful, they helped me with everything and I left with the phone and plan that worked best for me and my family.”
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“Mo was a great help at store # 11630 . He is an awesome employee who really took the time to help me transfer my service back to metro . I will give his service 10+ with his patience and excellent customer service. I would recommend my family and friends to come see Mo and receive excellent service.”