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“Visited this location recently to transfer data from and old phone to a new phone since I wasn't confident in doing it on my own. Had the pleasure of being assisted by Mae. She was very professional and was able to service me and another customer at the same time. She was patient and explained the process thoroughly. I was in and out within an hour. She even tried to get my bill lowered since I've been a customer for 12+ yrs. Very thoughtful and personable. I skipped past another location just to come here and they did not disappoint. Great team!!”
10AM - 8PM
6400 G, Ridge Rd, Eldersburg
Mobile Phones
“Aiden did a great job getting us upgraded, converted from Verizon, finding all of the benefits we were eligible for, and setting up our new phones (including installing the screen protectors). His patience was above and beyond the norm!! He was very polite, friendly, and professional. All-in-all a great experience.”
“Update Today May 13th another great encounter at the Pikesville location with Schneider very kind and helpful. Great demeaner........ I purchased a new phone as November/December 2024 as a result of what seemed to be corruption of my then existing phone. I have been a faithful customer for over 40 years. I had the pleasure of receiving service from Usman. He is knowledgeable polite patient thorough and professional. Usman took the time to make sure all of my data was transferred and even assisted with me getting the new phone connected to my car. After approximately 2 weeks the phone started getting extremely hot. I went to the store and unfortunately Usman was not there the two ladies were useless had no idea of what was going on and told me I could call Google. I take many photos and do lots of editing I'm a content creator as well as play games so I thought perhaps it was my usage. 2 to 3 weeks went by I go to the store again 2 more times same problem phone getting hot both times useless 3rd time guy looked at the phone and said it was my usage (same usage as on my previous phone that NEVER got hot) . I told him to note my account that again I came in and left the store. Same situation and phone really whacked out last night March 3 2025. I went to the store this morning and USMAN WAS THERE!!!! He ran diagnostics advised me of something I turned on that should be off gave some information about changes and he ran all my updates. As usual he is pleasant helpful knowledgeable patient and professional. If there is any recognition in place he deserves it. I will now only go in if he is there other than that I will go straight to headquarters I'm that kind of customer. I am sending an email to Verizon Headquarters as well to recognize and compliment Usman on his outstanding service. The only reason not 5 stars is because this is for the store”
“Our sales rep, Mitchell, was phenomenal! He quickly discovered the problem with our account, explained what was happening and solved it without complaint. We decided to purchase a new phone and he gave us his undivided attention despite juggling multiple customers at once. He was friendly, attentive and knowledgeable. We would definitely go back in the future for his help.”
“I had a very positive experience at the AT&T store in OwenMills locations. The technician that worked with me was very professional made feel relaxed and comfortable. I had a wonderful experience.”
“I am a usto.er of this store & have spoken several times with David. He is ama,ing. He helps me w my phone ea time I come in. I feel lucky to have him around.”
“Abdullah what's so professional and helpful along with the female representative who is usually there unfortunately I don't know her name this is the best boost store EVER!”
“Edward was very attentive to me and treat me with respect.He was very knowledgeable about the products I was searching for and gave me good advice .While helping me resolve my issues I had . Every time I go to that store he has helped me with issues and resolved them the best way he could or help me find an alternative solution to my issues”
“Heidi thank u for always being a TOP NOTCH EMPLOYEE providing quality service on and off the phone. U really helped me make my Aunts gift excellent. Keep up the great work.”
“Great Total Wireless store with a clean, welcoming setup and fast service. Ace was extremely professional, knowledgeable, and patient, making the entire experience smooth and easy. He took the time to explain everything clearly and made sure I left satisfied. Excellent service all around.”
“One of the best T-Mobile store with the most friendliest staff, hooked me up with phone and tabs and set me up with that to expect as far as billing is… thank u”
“Customer service is amazing, they go far and beyond to make sure all your inquiries are met. I will strongly recommend you come to this store for phone repairs, acquire a new phone, get a line with Boostmobile and much more. I really appreciate these two gentlemen’s services.”
“I don't have to wait long in line, each time that i've paid my phone bill in there i was in n out n they were very friendly, i'm just speaking on my experiences there, i hope er1 else's experiences were good as mine”
10AM - 7PM
105 Painters Mill Rd, Owings Mills
Mobile Phones
“My phone stopped working so I needed an upgrade. The young lady, Dailyn, was sitting down when I came in and she immediately greeted me and shot right over. In just a few moments and a couple of questions we were on our way. The service was excellent! Dailyn was friendly, polite, and professional. I have been a Cricket customer for years, the $25/line deal is hard to beat. Go see them in Owings Mills!”
“The young 24 year old gentleman who helped me in the mobile department assisted me with excellence, but the store had no bags at all for my four purchases, which was disheartening. As soon as I exited the building, it began to rain outside. . .Smh.”
“Shout out to art or Arthur, I think his name was he helped me out with putting screen protectors on my phones great service and very knowledgeable of the business and product”
“The customer service is great. They have a good system with traffic control ensuring no one gets over looked. I visited during the holiday and wss impressed. They even assisted customers with ordering from the app the maje the transaction faster and smoother.”
“Johnson was super nice too me he gave me a phone for free when we went in the back and showed me the stash great staff I did hit a pothole in the parking lot which made my car axle fall off so if you want to go here use the Walmart parking lot instead.”
10AM - 7PM
4129 Patterson Ave, Baltimore
Mobile Phones
“Best Store to get cricket service. The store manager Harold was very professional, patient and very knowledgeable. He took his time to resolve my issues, get my line fixed and resolved all the request i brought to him and set up my new Samsung 24fe. Harold, please keep the flag flying.”
“I honestly don't know how to thank the employees of this store enough. They didn't sooo much time Ruth me. Their customer service went well beyond just providing me with service, they truly cared about my welfare and showed genuine concern. I am forever indebted to these employees. I highly recommend this store,”
“Mann oh mann I went thru hell trying to get this phone on I called customer service i came from owing mills all the way to mondawmin mall and the lady was very rude and charged me 20$ for nothing…so I go to METRO PCS ON 4460 W. NORTHERN PKWY 21215 i came in and ELYJHA helped me rite away i mean straight to the problem made a phone call and said wait 7 mins and after that my phone was on and everything was working fine THANK YOU ELYJHA”
“Jasmine!!! Verizon super star! Thank you for your patience and all of your service. Truly could not have done it without your knowledge and expertise as well as kindness.”
“I m visiting from Germany and had a chance to visit your store with the pleasure of having three young ladies who waited on me They all three of them helped each other as a team up sold me a watch which wasn't on my list at the time smiles. You have a good team in that store don't lose them they all three exceeded my expectations of customer service Thank you so much”
“Every time we have needed assistance, the employees have been extremely helpful, knowledgeable and friendly. They've provided exceptional service and go above and beyond to meet our needs, answer questions and assure that we are getting the BEST value for our money. Today Katie, Adam, and Kirk all assisted us and were extremely helpful.”
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“Mo was a great help at store # 11630 . He is an awesome employee who really took the time to help me transfer my service back to metro . I will give his service 10+ with his patience and excellent customer service. I would recommend my family and friends to come see Mo and receive excellent service.”