10AM - 8PM
144 Chartley Dr, Reisterstown“The hispanish guy he’s do great job all the time he ready to help peopleThis is the best store I visitedGracias for giving good costomer service to all you clients, keep in your mind sir to give more money on these pay this is to the owner.”
“Antoine Sinclair was very helpful and was on his way out and still helped us! Great respect and service from him! I recommend him highly to anyone going to the Eldersburg store!”
“we had a lovely experience and our problem was adressed within 3 minutes of entering the door. Deonte was amazing and guided us through a process which had me and my family stumped. 10/10 by far the best service in the county”
“When I walked in , the staff was very open and joyful. My representatives Josh and Harry were super helpful and answered all my questions. This specific store made the ambiance 10 times better and happy I switched to Verizon!”
“Just left the store and had a great experience with Cody. He was super efficient and helped me set up my at-home wifi. He was not only helping me but assisting multiple customers at the same time while helping his coworkers. Definitely seems like he is the best team member they have at this store. Any issues, ask for Cody and he will help you out.”
10 AM - 7 PM
6606 Reisterstown Rd Suite 27, Baltimore“Dimitri was the person who helped me with my phone. I am not from Baltimore and my phone broke while I was on a work related trip. When I called they agreed to meet me at my hotel and tried repeatedly to repair my phone. He was so accommodating, affordable and saved my trip. Would recommend to anybody!!!”
10AM - 8PM
6400 G, Ridge Rd, Eldersburg“Mitchell gave excellent customer service... Came. Into the store With. The intentions Of getting a new Phone And switching carriers..He explained everything to me help me get set up.. Best customer service I had in a while!! very politeKristine Booze”
10AM - 7PM
105 Painters Mill Rd, Owings Mills“I had a great experience in this store earlier this evening. The guy there got one of my phones working quickly, and was very friendly and helpful about other questions that I had. His service was on point, and that is greatly appreciated.”
10AM - 8PM
6776 Reisterstown Rd Spc 12, Baltimore“Miss Dai-ana is very good when helping me with my phone. She a pleasure to talk to. Myself and others have talked about how helpful is is.. she a very patient young lady.”
10AM - 7PM
8630 Liberty Rd, Randallstown“After calling customer service & order stores trying to change a rate plan and being turned away, I called this location and the girl helped with no hesitation. Great customer service!!”
“I gave 5 stars to PINNACLE because it is all that was available. PINNACLE deserve more than five stars. She always there available to satisfy me, she will even go beyond her work to make sure that I am okay with the services. During this pandemic, I didn't feel like she was not open. Always talking smoothly, respectfully and with smile when it is necessary. Thank you my dear for your kindness and professionalism. Keep it up. Remain blessed IJMN ???”
10AM - 7PM
5501 1/2 Reisterstown Rd Ste B, Baltimore“I don't have to wait long in line, each time that i've paid my phone bill in there i was in n out n they were very friendly, i'm just speaking on my experiences there, i hope er1 else's experiences were good as mine”
“(Translated by Google) A good service David attended me and for the first time I can say that it is the best service I have ever had, he is very kind☺️ 10/10(Original)Un buen servicio David me atendió y por primera vez puedo decir que es el mejor servicio que he tenido es muy amable☺️ 10/10”
10AM - 8PM
8039 Liberty Rd #4, Baltimore“Jorge Phenomenal customer service Today extremely helpful answered every questionJorge Went above and beyond made it very clear what phones they had in stock what they could order & also try to help fix my iPhoneAnd informed me about the upcoming iPhone that is about to be released and help me outweigh the pro and conswill definitely Go back to this location because as soon as i walked he immediately greeted me and I noticed he made everyone feel like a priority in the store between his incredible knowledge and kindness, I will definitely go back to the Liberty Road location”
“He was very great to me he's a good cash kid to me and he treated me very well as anyone should when they go into a store to purchase something he was very very great and I very really like his extent that he gave me and his work and it's time that he spent with me telling me about the phone thank you and have a nice day write off thank you”
10AM - 9PM
1809 Reisterstown Rd Suite 130, Pikesville“I love AT&T customer service in the Pikesville, MD store. Everyone is awesome. I am partial to Ugo but Tim and Tony are also amazing. I think they do truly care about Great customer service”
10AM - 7PM
7025 Liberty Rd, Gwynn Oak“Reeks was an awesome rep! She was patient and understanding with the customers. I went to the store two days in a row to take care of an issue with my iphone(s). After the second day I got service activated. May the God I serve continue to be with you in whatever you do in you life.”
“Sunday, I received detailed information regarding how to manage my broken charger port on phone. The phone Tech on duty checked my phone and noticed the Charger Port was damaged. Instead of trying to sell me a new phone since it would take 10 days for a new charger port to arrive. The attendant looked up my account, found I carried insurance on my phone, which I forgot about. Attendant wrote down the number for me to call to file a claim. Upon calling to make a claim I will now receive a new updated phone byTuesday. Excellent service rendered. ???”
10AM - 7PM
4129 Patterson Ave, Baltimore“Kevin and his co-worker ( name?...Brunette lady) were very professional and helpful. Unfortunately, even with Kevin's best effort, Boost Mobile is having problems, therefore I wasn't able to transfer my number to Cricket. It is what it is. Nonetheless, I would recommend this location.”
“I had a very pleasant visit at the 6864 Reisterstown Rd location at store#8144 the mobile expert Shaun B helped me .He was very pleasant he answered all my questions and fixed all my issues and concerns. He even went above and beyond and called customer service to fix a problem i wasn’t even aware of. I appreciate his excellent customer service skills you guys need more employees like Shaun !!!”
“I honestly don't know how to thank the employees of this store enough. They didn't sooo much time Ruth me. Their customer service went well beyond just providing me with service, they truly cared about my welfare and showed genuine concern. I am forever indebted to these employees. I highly recommend this store,”
“Excellent knowledge and service with the tv's. Great education on OLED and other tv's as well as very straightforward information and comparisons of brands. I appreciate it the knowledge and patience. I will certainly come back again for my future technology needs.”
“Ms. Tonia was very helpful in explaining the types of cellular phones available. She was patience and attentive. She explained the cost, gigabytes etc. Thank you.”
“Who doesn't love a great Target? This Target location is as great as others with variety, selection, options and plentiful shelves. I've never met a Target that I didn't like! I like this location because most of the staff are young and very kind. I love to see young people doing positive things. Target has a great practice of hiring energetic young staff members. I love the diverse business items that they carry to support all cultures. You'll always find a variety w the apparel, beauty items, etc while shopping. I also like the ease of being able the order my Target items online and pick up in store. Individuals w the app can order through the app and get curbside service. Pretty awesome aye? My only issue w Target is their lack of cleanliness in the lavatory. I've visited several times throughout the years and it's always a disappointment. ... that's all I got.”
“Came in to purchase an item that was only available online. I learned that shipping is free when ordered from the store, even if delivered to home address. The item was sent 2nd day air and I got it days earlier than originally expected.”
“We were told by a tier two Verizon tech to return a brand new iPhone to this exact location because it was defective and they could not activate it properly after multiple attempts. After having spent four hours on the phone the evening prior and chatting with tech assistants who tried to diagnose this issue, the phone was brought it to THIS location as instructed by the company for an exchange. My parents were treated poorly by the associate (who’s name appropriately rhymes with “****** — belittled at first for even thinking that a phone could be defective and sent home after having paid some kind of mystery fee of roughly $29.99 to be told that the phone needed to be returned to ANOTHER location and exchanged. After four hours and four different people at Verizon telling us that was the case to begin with, you could say we were pretty frustrated. To make matters worse, the phone number listed for this location is a main 800 line, so you can’t actually talk to a human that works at this location. I couldn’t get answers on why my parents had to pay a random fee to be sent back home with a still VERY defective piece of equipment. I’m all for playing by the rules, but this just seems like a way to nickel and dime those who may not know the ins and outs of tech or the activation process, and that’s a shame. I had to call corporate and complain about this one. We’ve been customers for over 20 years, and I know Verizon isn’t that hard up that they can’t just offer a simple exchange for a faulty device free of any additional charge.**UPDATE** after spending another three hours on the phone with Verizon, we returned to this location as instructed. Adam was amazingly helpful and was incredibly kind and supportive of my parents. He tried what he could with the phone and didn’t question that it was defective. He listened to us and went above and beyond working to make this experience a good one. Give this guy a FAT bonus!! Thank you, Adam!! Verizon is lucky to have you.”
“Came in for an upgrade and had a very pleasant experience. The girl who helped me (I feel bad I don’t remember her name) spoke Russian, was very sweet and friendly. Answered all my questions and was very professional.”