Verizon's Owings Mills store at Foundry Row has received numerous positive reviews from satisfied customers highlighting the exceptional service provided by its staff. Many customers praised employees such as Jasmine, Toni, and Joey for their informative and patient assistance, often going above and beyond to ensure a pleasant experience. Customers appreciated the welcoming atmosphere, where staff members engaged in friendly conversations, even taking time to interact with children, creating a warm environment. The store's team is noted for their professionalism and genuine care, making customers feel valued rather than just another transaction. One customer mentioned that despite initial frustrations with their account, the staff remained patient and dedicated, even staying after hours to provide help. Reviews emphasize the employees’ ability to handle difficult situations with humor and kindness, which contributes to a strong customer loyalty. Overall, Verizon's Owings Mills location is highly recommended for anyone in need of mobile devices or services, thanks to its attentive staff who prioritize customer satisfaction and create a positive shopping experience.
Jasmine!!! Verizon super star! Thank you for your patience and all of your service. Truly could not have done it without your knowledge and expertise as well as kindness.
May 2026
Michael, one of the managers, was very helpful, knowledgeable, and professional. As for the rest of the reviews people mentioned, they are most likely is true. I waited there myself and saw how some employees talked to customers — not in a nice or professional or respectful way
April 2026
DJ was awesome in his customer service today in Owings Mills I was so grateful for his help
