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“I don’t remember who my postal representative was, however, she was a lovely young lady and I had fantastic customer service. This is my first time coming to this post office and it was a wonderful experience. When I’m up in Towson visiting my boyfriend, I will utilize the post office is over here to send some stuff out to friends and family. When I’m back in Catonsville, where I live, I tend to go to the Arbutus USPS because the people in the Catonsville office are the pits! I avoid that place like the plague.
Fantastic little spot and fantastic Support. I will be back to ship out packages again. Thank you for everything! I had a wonderful experience and I appreciate that.”
“The personnel here are professional and courteous. They came through for my partner and I for passport applications after another post office cancelled on us earlier that morning despite being scheduled the previous week.
We were both very thankful to them for being able to accommodate us on short notice.”
1 - 4PM 9AM - 12PM
12404 Eastern Ave, Chase
Post Offices
“Amazing, kind, and friendly service. I have had 3 other appointments cancelled in another USPS, with no help or communication of what to do. I walked in here and the lady (wish I got her name- she was clerk 44 on my receipt) was super helpful, patient and she just made my day today. Thank you!”
9AM - 2PM 3:15 - 5PM
732 Deepdene Rd, Baltimore
Post Offices
“I love this post office! Quick service, friendly interactions, it’s perfect! I couldn’t recommend stopping here over any other one in the Baltimore area!”
“I need to give a special thank you to Corey Gibbs, Kelly Brown, and Vallen Porter. My package had seemed to be missing and these three really went above and beyond to stay in communication with me about the progress of my delivery. It feels like they were treating it like their very own delivery! Even as I waited, I observed Corey being so patient and helpful with all of the other customers. That team exhibited superb customer service. It’s really important that I share this with everyone because there are people out here who still really care and will go above and beyond to make sure they give customers a good experience. Thank you Corey, Kelley, and Vallen!!!”
2 - 4:45PM 9:45AM - 1PM
7755 Bradshaw Rd, Upper Falls
Post Offices
“No complaints. I have lousy service from the local post office near my office in Essex but the Upper Falls post office has always been friendly and on the ball and never a crowd.”
9AM - 1PM 2:15 - 5PM
919 W 34th St, Baltimore
Post Offices
“Wow The service I received at this Post Office from Service rep Destiny was amazing and so helpful 87+ years ago old I am really thankful for her help with a pkg that I was trying to return”
“Went to the Timonium post office today hoping to get my daughter’s passport renewed before she heads back after break from college. I didn’t realize that appointments were recommended and thought we might not be able to do it. Lakeisha, one of the employees here, went out of her way to help us and showed such amazing professionalism and kindness through the whole process. Appreciate having such a positive experience even during this crazy holiday season. Thank you Lakeisha!”
1:30 - 4PM 10AM - 12:30PM
4901 Harford Rd, Baltimore
Post Offices
“I am sad to see the number of bad reviews as my experience was beyond exceptional. After reading the reviews, I was dreading my need to go. I was greeted when I walked in and was guided to what I needed without needing to ask. The worker could see what I was doing and informed me of the difference in costs. Both women were very friendly and professional and we all had a nice talk. I had no wait time at all.”
3 - 5PM 9AM - 2PM
111 North Calvert Street, Baltimore
Post Offices
“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
3 - 5PM 9AM - 2PM
130 North Greene Street, Baltimore
Post Offices
“Five stars for the women working there today. She was helpful and patient and explained everything to me as I had no idea how to send my letter. The post office was empty, and the wait was short. Everything I needed was provided to me.”
“I find this post office very professional and caring keeping customers moving through their business. I moved to this post office box in Perry Hall from my original community due to problems with fraud, and my mail has been secure since.
Every time I have been helped whether by Cynthia, Bonnie or Tabitha I have always felt their knowledge and capabilities were quite obvious. When they were on vacation, Anton was the substitute and he was every bit as helpful, knowledgeable and caring. Whatever goes on in this office they strive to make changes and difficulties as seamless as possible. I am greatly relieved I came here.
One last thought: In our current society plagued by fraud, I will never again trust an outdoor mailbox no matter where it is. That is where my fraud came from.”
2:30 - 5PM 9AM - 1PM
340 South Highland Avenue, Baltimore
Post Offices
“Once in a while I need to actually go into a post office, most recently it was a good experience, the postal associate was polite which was appreciated and very helpful for what I needed.”
11AM - 3PM
2401 Liberty Heights Ave, Baltimore
Post Offices
“Close this post office already, because whether they will be open the hours that are stated is anybody’s guess. This is the only post that I have ever been to, that is not open during their normal business hours. It’s nothing more frustrating than planning your day that includes a trip to this post office and it is closed, especially if you rely on mobility bus services for transportation. If you call customer service for their hours of operation they will tell you that they should be open. A kiosk would be better than this, there’s never a sign posted explaining the situation. Why do this happens only at this post office? I understand that some situations can’t be avoided, but this is a continuous problem.Update: They have definitely improved on being opened at the times that are posted, which makes things a lot better. The customer service has always been good, employees are pleasant and helpful. I just hope that they continue being opened during their business hours.”
10AM - 12:30PM 1:30 - 4PM
4901 Harford Rd UNIT 3663, Baltimore
Post Offices
2:30 - 4PM 10AM - 1:30PM
3000 Homewood Ave, Baltimore
Post Offices
“This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.”
“As busy as this post office was today, Erin took the time out to help me get things done. The line was so long and when my turn came she did not rush me but took time to explain what i needed to know. Thank you Erin!”
10AM - 1PM
825 Dulaney Valley Rd Ofc, Towson
Post Offices
“The guy working here was professional, friendly, and helpful. I wish this location had better hours, and I wish prices weren't so high. But just like anywhere else, that isn't the worker's fault.”
2:30 - 5PM 10AM - 1:30PM
2401 Ashton St, Baltimore
Post Offices
“Understaffed the post offices are but highly appreciate it. Getting a lot of things done changes of address city and packages you can even get money orders there too. I do give a lot of credit and thanks for they put up with a lot of crap daily aiming to make sure you get what you need delivered and received. Their functions are highly benefited for our life. ?”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
2 - 5PM 9AM - 1PM
1800 E Northern Pkwy, Baltimore
Post Offices
“Came in today to take care of some postal business. Miss Jasmine took care of me. She explained the process and time lines and was very helpful and knowledgeable. Great customer service.”
“I went to this office to get my daughter's passport. I was helped by a man with bushy hair (I think he is between 45 and 55 years old), he was very kind to me and my daughter who had special needs. This man made the whole process super friendly and with a professionalism that is hard to find these days. I would have liked to ask his name to thank him through this post. ?”
8:30AM - 7PM
900 East Fayette Street Rm 118, Baltimore
Post Offices
“Even though it was a little tricky getting my package shipped, Mrs.Nicole here at this usps was extremely helpful, definitely a 5 star employee, keep up the good work!”
9AM - 1PM 2 - 5PM
101 W Chesapeake Ave, Towson
Post Offices
“Actually open! Beautiful location with green marble, original woodwork, and a mural. Darlene was very kind and efficient. I’ll be making a point of stopping here for my shipping needs instead of the barren locations in the city which are out of the way and unreliable.”
“I use the U.S. Postal Service at least several times per week. Occasionally, I use Window services for purchasing postage stamps and or money orders. The staff has always been friendly, courteous, and efficient”
“I moved to Mt. Washington from another part of Baltimore County and find it hard to believe the terrible reviews. I have gone to the Post Office several times and have had nothing but positive experiences.”
9AM - 5PM
1500 Cherry Hill Road, Baltimore
Post Offices
“It’s important to know. This location is not for regular customers. There is NO Customer service here. This is not a post office. This is a carriers annex. All they do is deliver mail.”
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“I don't know why the reviews here are low, but I just came here today and the lady who served me was very polite, direct, helpful, and did not waste my time. I respect how they work hard and take things seriously. That to me sounds professional.”