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“I want to give a huge shoutout to Latisha at the post office for her outstanding customer service. From the moment I stepped up to the counter, she greeted me with a warm smile and a genuinely positive attitude that instantly made the experience better. Even though it was a busy day with a long line behind me, Latisha remained calm, courteous, and incredibly efficient.
I had a few questions about shipping options, and she patiently explained each one, making sure I understood the delivery times and costs. She even helped me properly package my item to avoid any issues in transit, which I really appreciated. It’s clear that she takes pride in her work and truly cares about the people she’s helping.
What stood out most was her professionalism combined with a personal touch—it’s not every day you encounter someone who can manage their job so smoothly while also making customers feel seen and valued. Latisha is a true example of excellent service, and I hope her hard work gets recognized because it absolutely makes a difference.
Thank you, Latisha, for turning what could’ve been a stressful errand into such a pleasant and efficient experience. The post office is lucky to have you!”
9AM - 2PM 3:15 - 5PM
732 Deepdene Rd, Baltimore
Post Offices
“Best post office in the city. I don't live in the neighborhood and there's 3 POs closer to me but I still only go to this one. The clerk who was here on 4/14 dealing with the Tax Day crowd was incredibly knowledgeable, patient and professional.”
“This post office has one of the most friendly staff that I've seen in years. They helped me after an extraordinary horrible experience at the Golden Ring Road location.
The staff was friendly, polite, courteous, but most importantly RESPECTFUL to me and others.
I did bring up one thing and that was the parking lot. The lot needs to be redone as the yellow line which was faded is supposed to accentuate stepping up. I didn't see it and it caused me to fall. A customer coming out asked if he could help me up which I declined. I brought that to their attention while inside.”
9AM - 12PM 1 - 4PM
12404 Eastern Ave, Chase
Post Offices
“Concur with many others - the staff is courteous, efficient, and friendly to everyone, not just the locals. They take time to answer questions and are far more helpful and attentive than I've encountered in other post offices in the area. Kudos to the team.”
9AM - 4:20PM
2805 North Point Rd, Dundalk
Post Offices
“All I can say is, WOW, what a hidden gem. A pharmacy that serves as a liquor store, gift shop, and bar? It's an interesting combination that makes it a fun place to visit. The liquor selection is actually pretty decent and I was able to find a few hidden gems at a very good price here, as were many of my friends. I also checked out The Fountain, which is small bar with a classic 1980s (and older) vibe. There were some rare, allocated whiskies available for tastings at a reasonable price, around $10 for an ounce. I'm sure their menu changes occasionally but it's a solid bar to visit to try something nice. My group also ordered the turkey sandwich that came with chips. It was a reasonably good sandwich, though nothing outstanding. They seemed to have some interesting pies, but I didn't have time to try those. Here, it's definitely about the whiskies and vibe. Can't wait to come back again.”
“I would like to get a big shout out to Miss Brittany Postal Service at Clifton location help me to retrieve a package her professionalism was A1 10 across the boards I was able to retrieve my package had not been for her professionalism I would have never got that package a big thank you to her in the Postal Service she went beyond her job thank you Miss Brittany and my regular postal lady Miss Kendra she always look out for all the people in my building above and beyond”
9:45AM - 1PM 2 - 4:45PM
7755 Bradshaw Rd, Upper Falls
Post Offices
“No complaints. I have lousy service from the local post office near my office in Essex but the Upper Falls post office has always been friendly and on the ball and never a crowd.”
“Employees were very efficient and friendly when I was mailing something out. Special shout out to Hawkins who was helping another customer while I was there. The customer needed a lot of patience and assistance and Hawkins did a great job!”
9AM - 2PM 3 - 5PM
111 N Calvert St, Baltimore
Post Offices
“Love the ladies who work here. They always provide friendly and helpful service- and have celebrated some huge wins with me. I've since moved and miss coming in.”
1:30 - 4PM 10AM - 12:30PM
4901 Harford Rd, Baltimore
Post Offices
“The staff is fantastic! I have interacted with Brent and Dee on many occasions. They are very polite, helpful and knowledgeable. I wish all of the Postal Service employees were that way. Especially the ones that deliver my mail.”
9AM - 1PM 2:15 - 5PM
919 W 34th St, Baltimore
Post Offices
“Wow The service I received at this Post Office from Service rep Destiny was amazing and so helpful 87+ years ago old I am really thankful for her help with a pkg that I was trying to return”
1:30 - 4PM 10AM - 12:30PM
4901 Harford Rd UNIT 3663, Baltimore
Post Offices
“I find this post office very professional and caring keeping customers moving through their business. I moved to this post office box in Perry Hall from my original community due to problems with fraud, and my mail has been secure since.
Every time I have been helped whether by Cynthia, Bonnie or Tabitha I have always felt their knowledge and capabilities were quite obvious. When they were on vacation, Anton was the substitute and he was every bit as helpful, knowledgeable and caring. Whatever goes on in this office they strive to make changes and difficulties as seamless as possible. I am greatly relieved I came here.
One last thought: In our current society plagued by fraud, I will never again trust an outdoor mailbox no matter where it is. That is where my fraud came from.”
11AM - 3PM
2401 Liberty Heights Ave, Baltimore
Post Offices
“Close this post office already, because whether they will be open the hours that are stated is anybody’s guess. This is the only post that I have ever been to, that is not open during their normal business hours. It’s nothing more frustrating than planning your day that includes a trip to this post office and it is closed, especially if you rely on mobility bus services for transportation. If you call customer service for their hours of operation they will tell you that they should be open. A kiosk would be better than this, there’s never a sign posted explaining the situation. Why do this happens only at this post office? I understand that some situations can’t be avoided, but this is a continuous problem.Update: They have definitely improved on being opened at the times that are posted, which makes things a lot better. The customer service has always been good, employees are pleasant and helpful. I just hope that they continue being opened during their business hours.”
10AM - 1:30PM 2:30 - 4PM
3000 Homewood Ave, Baltimore
Post Offices
“This post office has amazing customer service skills, they helped with a package issue and I am so extremely grateful to them because I desperately needed to get my package before leaving for vacation.”
“I have had mainly good experiences at this post office . My mail gets to its destination amazingly fast (especially considering that this is not Baltimore’s main post office) and the wait time for service is usually a short one.And the most pleasant and personable postal clerk works at this branch. Good customer service is spelled K-E-N-D-R-A. She is patient, communicates clearly and makes me feel appreciated as a customer. She bumps this four star branch to five stars for me.”
10AM - 1PM
825 Dulaney Valley Rd Ofc, Towson
Post Offices
“The guy working here was professional, friendly, and helpful. I wish this location had better hours, and I wish prices weren't so high. But just like anywhere else, that isn't the worker's fault.”
9AM - 1PM 2:30 - 5PM
340 S Highland Ave, Baltimore
Post Offices
“I recently visited the USPS Highlandtown location for the first time, and I had a great experience. The location is very convenient and close to my house. I arrived about 10 minutes before closing, and despite the time, the staff was incredibly helpful.
Dominic, the lady who assisted me, was very friendly and patient. I had a few questions about mailing, and she took the time to explain everything clearly and even educated me on the proper way to handle my mail. Her professionalism and kindness really stood out.
Overall, it was a great experience. Thank you, Dominic, for your excellent service!”
“Danielle was amazing. She helped me with my passport and she has such a beautiful soul. She shines extremely bright through the entire facility. Amazing customer service!”
8:30AM - 7PM
900 E Fayette St Rm 118, Baltimore
Post Offices
“I spoke to Ms. Tonya who is a gem. We lost almost 800 dollars of invites after we mailed them from a post office in Perry Hall area. After 28 days, no one has gotten any of the 70ish envelopes we mailed. She was kind and sympathetic and is walking somewhere to talk to others to see if she can find any info. Plus, the phone was answered on the second ring by a real person. Even if she can’t find the invites, she made me feel better lol. Thank you for listening & being so nice.”
9AM - 1PM 2 - 5PM
1800 E Northern Pkwy, Baltimore
Post Offices
“I went in to get a book of stamps. The line was long, but moved quickly. The manager came out and helped move things along, which was awesome. The 2 ladies were kind & professional. Great location and parking. When I have to go to the Post Office, I typically visit this location and it’s always a good experience. I figured , I’d finally leave a positive review!”
“I use the U.S. Postal Service at least several times per week. Occasionally, I use Window services for purchasing postage stamps and or money orders. The staff has always been friendly, courteous, and efficient”
10AM - 1:30PM 2:30 - 5PM
2401 Ashton St, Baltimore
Post Offices
“Just wish their shipping supply is stocked. Other than that cool post office that was going to get closed down but the neighborhood bond together to keep open. 4 stars because nothing is perfect”
8:30AM - 5PM
515 S Camp Meade Rd, Linthicum Heights
Post Offices
“I always have a great time when I go to this USPS. They are always polite and helpful when I have questions. But I was especially thankful to one of the ladies who worked there who helped me with the passport application process, who explained the process and pointed out things that could've become potential issues. I corrected those mistakes, and received my passport renewal within a couple of weeks. I sadly did not catch her name but I am very thankful for her help.”
“Don't do what I did, I went here to ship a package without checking the shipping label. It was a UPS shipping label so I had to go to the UPS store instead. Embarrassing.”
“I went to this office to get my daughter's passport. I was helped by a man with bushy hair (I think he is between 45 and 55 years old), he was very kind to me and my daughter who had special needs. This man made the whole process super friendly and with a professionalism that is hard to find these days. I would have liked to ask his name to thank him through this post. ?”
9AM - 1PM 2 - 5PM
101 W Chesapeake Ave, Towson
Post Offices
“Moved to the area in August of 2023 and obtained a PO Box at this architectural gem with the Armory across the street. Darlene, et al, have been wonderful to me. Darelene especially has assisted me with my passport applications, mail, renewals, etc. Really appreciate her and the team at this location.”
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“I don't know why the reviews here are low, but I just came here today and the lady who served me was very polite, direct, helpful, and did not waste my time. I respect how they work hard and take things seriously. That to me sounds professional.”