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“They have some nice looking clothes and shoes for pretty good prices. I bought two pairs of shoes yesterday and had to exchange one for a different size, and with the receipt and original box they took the shoes right back and let me find the right size. Make sure you check fit at the store, because some brands size items differently.”
“Staff was very helpful to find the right fit,a little pricey but worth it, however for the price you'd the the suit jacket pockets wouldn't be fake, no big deal still 5 stars?!,”
“Everyone was really sweet and respectful, they had a readiness to help. They properly sized me for my safety toe shoes. They at first didn't have the ones I wanted but luckily found them. And set them aside for me. I came back a week later and bought them. Great level of service I recommend them to anyone.”
“I had not shopped at DSW for quite a few years due to not needing dress shoes anymore. I recently had the need for a pair of dress shoes for my granddaughter and purchased some.
I found out that the perfect shoes were too small. Due to weather and transportation issues it took a while for me to try to return the shoes.
I was greeted by Aishah who was very polite and professional...checked the receipt and shoes, and let me know it was no problem with a refund!
I just put DSW back on my to go store for my dress shoes needs!
Thank you Aishah for your help....”
“I came in to return a pair of shoes to get a size bigger. The manager assisted me. She was AWESOME! She was able to handle my exchange while assisting her staff with their questions. She went up and beyond by getting the shoe and allowing me to try it on prior to re-ordering it to make sure that size would work. I received that shoe a few days later and was very pleased with my overall experience with Foot Locker, online and store.”
“I went early in the morning. The store was clean and quiet. The sales associate was kind and helpful. Prices were not outrageous. They just lacked in variety for adult shoes.”
“Aaron customer service was excellent. I will definitely be back to shop with him. Merresha was wonderful and I enjoyed my shopping experience at this Champs store!”
10AM - 8PM
11110 Mall Cir, Waldorf
Shoe Stores
“So me & my wife and was in the store on 12/24/20And ms. Vicki Davis had skipped everybody in line that day. I think the young men handle the situation quite well By handing the people that were in line FIRST. Thank god I seen this !”
“Nice store where you will find the cutest shoes. Staff are kind of OK, depend who you will get. If you are not satisfied try another one, you might find a different attitude.”
“I just left the DTLR Waldorf location and I was very pleased with my customer service. A young man by the name of Jared helped me and boy did he do a phenomenal job. He was very nice and attentive, so I will definitely be back. Keep up the good work”
“The MVP award goes to the customer service rep Czarina from the 800 number and the young lady Anissa inside the store. I placed an online order the morning of February 23, 2024. After paying for my item my receipt stated that I had 7 days to pick it up my purchase. February 29th I called just to confirm that the shoes had arrived. The young lady in the store was not so helpful and told me that my shoes had been returned because I failed to pick them up in 7 days. I kindly explained to her that wasn't fair because clearly the 23rd-29th is definitely not 7 days. She was very rude and not very helpful. I am disappointed with her poor customer service skills. However, I later learned from the 800 number that the policy is 7 BUSINESS days to pick up your purchase and. Either way my order was still prematurely cancelled. Because they fixed it, I will continue to make future purchases.So thank you to the 2 young ladies that went over and beyond to assure that I was able to get my item.”
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“This store pretty clean and organized plus I like how they display the shoes and merchandise within the store, pretty presentable, only knock on Shoe Dept is I wish they had more variety of brands in different colors other than that it's good.”