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“I came in and was on the verge of tears. Ms Tina offered me a hug which I took and made my day! She made sure I got what I needed and went the extra mile! Love her already!”
“Aria has been the best representation I’ve encountered she was so patient with me and so helpful I can only say she’s rare thankful for having such a great person on your company 🙏🏻✨”
“Kiya was such amazing . She helped us complete our reservation for location in oxonhill because no one was there to help us move in and we had to come to another location for help , she's so awesome and made my move in so easy .”
“Quality Customer Service and a very bright and well lit facility. Clean inside and out including restrooms. Staff changes often but with each change; quality stays excellent. Thank you for keeping my belongings safe and secure.”
8:30AM - 5:30PM
4814 Frolich Ln, Hyattsville
Self Storage
“Our intrastate move with Olympia was a very good experience overall. Dan (sales rep/estimator), Jennifer (move coordinator) were both responsive, communicative, and helpful. The move day crew led by Rashad was punctual, friendly, efficient, and careful with our things. They made what is unavoidably not an enjoyable experience as painless as possible!”
“The facility is clean friendly, no bugs , restrooms clean , ac works very well and lady aprie at the counter was very helpful, I recommend this facility to anyone in need for a storage solution”
“Renee was awesome!
Without a doubt it was her customer service which made me patronize your business even though there were issues that I had.
With wonderful customer service like Renee's, I want to stay with that company and get those issues resolved.
Thank you for hiring a beautiful woman like Renee!”
“Always smells freshly cleaned and attended. ALWAYS.. Ms Ericka was sooooo helpful with information and time taken to me as an existing customer, but made me feel like a new customer? was helpful to ensure I had the right unit for my belongings. I sincerely appreciate her kindness and dedication to helping me. Thank you ever so kindly for being genuinely kind and helpful.”
“I had an awesome experience at Extra Space Storage. Elexus was phenomenal!!! She was professional and very kind. The facility is very clean and beautiful. I got an excellent rate for my unit. I am so glad I came to rent here at Extra Space Unit.”
“Nick provided outstanding customer service. He was very thorough, professional, and genuinely happy to help throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I understood my options. His friendly attitude and willingness to go the extra mile made my experience at Extra Space Storage smooth and stress-free. I truly appreciate his excellent service and would highly recommend working with Nick. Thank you for making the process so easy!”
“Recently got a storage unit today and I must say Cam was super kind, informative and patient. This is my first time purchasing one and he walked me through the pricing, sizing and steps. Even toured the unit with me that way I got an idea of what I was getting. Thank you, Cam for the wonderful service!”
Open 24 hours
800 Ritchie Rd, Capitol Heights
Self Storage
“Happy Day!! I would like to extend an emphatic ‘THANK YOU’ to Ms. Ginger, Mr. George and Mr. Duane for ensuring that move-in experience was flawless, seemless and stressless! The Capitol Heights location ROCKS! The facility is pulchritudinous coupled with the fantabulous amenities! I want to thank Ms. Ginger, Mr. George and Mr. Duane again for their impeccable customer service coupled with being extremely professional and amicable! Thanks for making a stressful move stress-free!! You all are awesome saucesome!!!”
“My husband and I recently moved from DC to Maryland, and were looking for movers after having had a bad experience in the past. I found glowing reviews of Bookstore Movers online, and I am here to confirm that those glowing reviews are completely true! I will break down my experience in the rest of this review, but bottom line is that I will recommend them to anyone who asks, and if I need to move again they are the first place I will be going!
Inquiry and Organization - their website was very well organized, and had a logical and thorough process for requesting a quote. I got a quote immediately, and was able to move forward with booking a date very quickly. Their email correspondence across the board was prompt, thorough, and clear. We were given clear guidelines for how we should prepare and what we should expect, and proactively provided with information on who was coming and how to contact them. In particular I was VERY impressed that on the day of our pack and on the day of our move we were contacted proactively to let us know that they would be running late due to unexpected delays. It was a huge weight off my shoulders that I never had to chase anyone down for information, it was freely given or even proactively offered.
Customer Service - I want to take a moment to commend also that they clearly care about the customer experience and customer satisfaction. Their pricing is very transparent, and they applied a discount that I qualified for without me needing to ask! Additionally, due to running late on our move date, they called an additional mover to help with no additional cost, again without me needing to ask. I was very impressed at the pride that everyone clearly took in their work, something I find is harder and harder to find these days.
Pack and Move - We requested both a pack and a move. Everything was packed very well, and the move was completed efficiently and carefully. I’ve waited until we fully unpacked so that I can say with complete confidence that absolutely nothing was broken, which speaks to the quality work of both teams that helped us! Our moving team was extremely kind and made sure everything was set up the way we wanted in our new home. I cannot say enough good things - it is clear that they have experience and skill!
Recommendation for others - like above, I recommend Bookstore Movers without reservation. What I will say is that for anyone placing an inquiry, I would recommend actually having an accurate accounting of how much stuff you have! Pictures might be a good idea. I didn’t give a great estimate, which meant the original total quoted wasn’t accurate. That was fully my mistake, and I hope others can avoid it!
Thank you so much for all your help with our move, and making it as stress-free and enjoyable a process as possible!”
Open 24 hours
8401 Contee Rd, Laurel
Self Storage
“I checked in with Marth today at the contee rd location and she was very nice and professional. I would definitely recommend this location to my friends because Martha was so great!”
“Highly recommend this place over any of the competition! The staff are so nice and helpful. The property is clean and well maintained. Thank you to Darnell, Imani, and Crystal. They gave us very kind service and helped us after a very bad experience with U-Haul down the street. Very happy with our unit!”
“It's hard to review a storage unit. They are all very similar, down to the donut padlocks. I am new to Extra Space, but I very been impressed with the teamwork of the managers of the regional facilities. I also got a good starter rate.”
“Lee is absolutely wonderful. He is incredibly helpful, accommodating, and always goes out of his way to solve any of my problems. It’s rare to find someone who cares this much about customer service. He deserves a raise for his amazing work!”
“The customer svc, was excellent’ she took the time to explain everything to me, very knowledgeable about an all the questions I was asking. I was very happy lease”
“Ron was real helpful and informative about the units and pricing. Made the whole process simple as 1, 2, 3. Honestly, I feel secure keeping my belongings here, reliable service and you really can’t ask for anyone better overseeing everything. If your payment approaching or you late, he gonna call you like “hey pay your bill” ? storage paid, business as usual.”
“I went to this property to see units. The lady here, I saw her at the other Public Storage, too. She is very nice. I decided to rent at the other because it is closer to my house.”
Open 24 hours
14211 Gallant Fox Ln, Bowie
Self Storage
“Upon my first arrival day, I was unable to access my unit because the codes were not working. Shout out to Antonio who resolved the issue in a calm professional manner. He was even patient to help when I wasn't able to lock my unit. I also observed his excellent customer service skills while helping 2 other customers. He stands by company policy and knows his job very well! I highly recommend this location based on Antonio's excellent customer service and the facility itself is very clean and organized!”
Open 24 hours
5201 Forbes Blvd, Lanham
Self Storage
“Customer service is amazing. The guy at the counter (can’t remember the name sorry!) was so sweet. I came in and noticed the storage unit I booked online wasn’t big enough to accommodate what it was needed it for. He quickly showed me other options and helped me to make the swap to another unit. He was very helpful and informative. So far so good with my experience here. This is my first time using a storage facility. I just moved in today. I’m glad I chose this place. I’ll update this later if my experience changes.”
“Thank u Reyna and Julie for all your help. When ever I need their assistance they are there to help. I highly recommend Smartstop Self Storage on Forestville Road to everyone I know. 5 Stars.”
“The young lady went out her way and provided above and beyond customer service and support. When we arrived she made me aware that the computer system was down so she paused her cleaning duties to make sure that w or storage experience was amazing!? She deserves a huge raise. Thank you again Young lady.”
“The young lay Crystal or Krystal customer service is above and beyond excellence she is very attentive and clearly answers all my questions she is what you want in your business I am blessed to have been served by her”
“Kiya's customer service at this public storage facility is truly exceptional. She attentively listened to my concerns, answered all my questions, and exceeded my expectations. I am thankful that she was available to assist me today. Kiya, thank you for brightening my day with your kindness and empathy.”
“Jacky was very very helpful I will definitely recommend more people to come to extra space ,she also deserves a promotion because she has great customer service skills.”
Open 24 hours
4001 Sandy Spring Rd, Burtonsville
Self Storage
“Site was easy to access very clean and neat the climate control was perfect not too cold and I was very impressed with the cleanliness of the facility and the East is to get into the facility as well as the store our products and the fact that they had that the right type of dollies in order to get our stuff without having to tow it down by hand and the elevators are very smooth very quick to arrive when we push the button and the experience was very good thank you”
Open 24 hours
5151 Branchville Rd, College Park
Self Storage
“Thank you Tay for all your assistance today. She made my transition easier. However, the elevators breaking down , rent increases, consistent calls is very displeasing.”
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“I got there almost a closing time, wasn’t expecting a good welcome. But when I got there I met jamel, he not only gave me all the information I needed. But he offer to show me the units which was literally at the last row. This location has a steep hill and we walked that. He was down to show me it on that hot day when the golf cart was not working. I’m out of shape so I struggle but I appreciated him for showing me it, now I got the unit.”