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“Johnathan was terrific, he was thorough helped me get through the issues I have with a NT customer service. Help me with billing and got me interested in purchasing another phone.”
“Kenny was amazing at resolving an issue from another store when we were signed up. His entire staff was super friendly and very helpful to resolve my billing/account issue. I could not recommend their store any higher.”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“Always have a good experience here. Shay was awesome and really knows her stuff! Highly recommend.
I just updated my phone and Jazmyn was amazing! She was welcoming, friendly, and professional. She was patient and taught me some things about setting up my phone. I have such an excellent experience every time I shop at this store. Keep up the great work!!”
“I went in to U Break I Fix to get my phone a good cleaning and a check up. They had the most amazing fro t desk person. Sooooo nice and she was really cool to talk to. She looked at my phone and brought it in the back and in like 15-20 mins she came back with my phone. I was so grateful to have my phone back with everything working and they where fast to. U Break I Fix YOU ROCK?????”
“I needed my phone fixed - Front and back. When I called, she had the parts in stock and said she could get it fixed today. I jumped in my car, took the escalator up and veered right. I was met with a smile and was again reassured it would be fixed today. Sure enough, I was able to pick it up in the guaranteed timeframe. The gentleman who assisted me was equally as pleasant. It’s hard to find good customer service these days but this place does not disappoint!”
“Syed was so awesome he finished my phone in a timely manner which was wonderful. Also made sure that everything is working before I left. I would definitely recommend.”
“Update Today May 13th another great encounter at the Pikesville location with Schneider very kind and helpful. Great demeaner........ I purchased a new phone as November/December 2024 as a result of what seemed to be corruption of my then existing phone. I have been a faithful customer for over 40 years. I had the pleasure of receiving service from Usman. He is knowledgeable polite patient thorough and professional. Usman took the time to make sure all of my data was transferred and even assisted with me getting the new phone connected to my car. After approximately 2 weeks the phone started getting extremely hot. I went to the store and unfortunately Usman was not there the two ladies were useless had no idea of what was going on and told me I could call Google. I take many photos and do lots of editing I'm a content creator as well as play games so I thought perhaps it was my usage. 2 to 3 weeks went by I go to the store again 2 more times same problem phone getting hot both times useless 3rd time guy looked at the phone and said it was my usage (same usage as on my previous phone that NEVER got hot) . I told him to note my account that again I came in and left the store. Same situation and phone really whacked out last night March 3 2025. I went to the store this morning and USMAN WAS THERE!!!! He ran diagnostics advised me of something I turned on that should be off gave some information about changes and he ran all my updates. As usual he is pleasant helpful knowledgeable patient and professional. If there is any recognition in place he deserves it. I will now only go in if he is there other than that I will go straight to headquarters I'm that kind of customer. I am sending an email to Verizon Headquarters as well to recognize and compliment Usman on his outstanding service. The only reason not 5 stars is because this is for the store”
“Jayden and Ahmed were amazing at helping me open up a new line. I had no intention on opening up a new line but I wanted to leave T-mobile. I got a new Apple 16 phone for free!”
“Re: sales coach Donte Spenser; we upgraded two new iPhones. We wish to express our appreciation for his attention to details in explaining the functionality of the new phones. It was quite clear of his knowledge and patience that he spent with us. This is how the term sales should be defined.”
“Elijah is a great addition to the AT&T team. We had an issue after coming over to AT&T from Verizon that was more technical in nature. Unfortunately, AT&T has a policy where there were no authorized users can be added for a full month. That meant we were just supposed to Have an unresolved issue for that period of time unless the account holder became available. Elijah was gracious enough to handle the issue for us, give us feedback and insight on what the issue may be, and take time out of dealing with customers in the store. He was patient, knowledgeable, nice, and the store environment was clean, calm, welcoming.”
“Excellent service provided by Galen. He went above and beyond to help with the purchase of iPhone pro and second phone also. Professional, courteous, efficient! Will definitely be back for all my ATT needs and highly recommend!”
“I have had the opportunity of meeting Shane, the store manager of the store on 7702 Belair Road, Nottingham, Verizon Wireless. Shane is knowledgeable, professional and committed to helping customers address their cellular needs. He helped my explore and mitigate the intricacies of my wireless service with Verizon. I give him 5 STARS in customer relations, technical know-how and problem solution. Reviewed by Omoruyi”
“We had the pleasure of working with Danny, and she was absolutely phenomenal! She went above and beyond to ensure a smooth transition to an AT&T Business Plan. Her dedication and A1 customer service truly made the difference. We highly recommend AT&T, especially with team members like Danny. Thank you!”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“I am a new customer with Verizon, and I purchased my phone and new service from this store a little over a month ago. Today, I was ready to cancel my service because I had been having some tech problems, and I could not figure out if it was my phone or the service, so I came back to the store for guidance. The representative that sold me the phone and signed me up for Verizon service, did not seem to care about helping me at all. He didn't even ask another Rep to help me. Just shrugged his shoulders.
I asked another Verizon Rep - Austin, at the store to assist me, Austin was great! He listened to me, he was patient, and he explained what the issue could be. Ultimately, he solved my problem. I honestly was a 5 minute drive from going back to T-Mobile, but thanks to Austin, and his willingness to take time to help me, my phone issue is resolved and I am still with Verizon.”
“I want to send a compliment for Dj for his excellent service and asisting me with a major phone issue. He was able to resolve the problem and I am so very thankful and wanted him to be recognized.”
10AM - 7:30PM
827 Taylor Ave, Towson
Mobile Phone Accessories
“I went up there for some help with an additional charge on my boost account and the man helping me (I can’t remember his name it started with an A…..06/06/24) was SO understanding and helpful! Even when I was getting frustrated from some miscommunication, he kept it SO professional! Great service!”
“This was my first visit to the Towson Cricket location. Jerlin was very helpful and patient assisting me with my issue. I very much appreciated her great customer service.”
“Nikita was a great help she helped me with a case screen protector and more even some earphones she even took the time to pair them for me and help me learn a little about my new phone she is great ??ENJOYED THIS EXPERIENCE AT THE ERDMAN LOCATION ONLY STORE WOULD HELP ME OUT”
“I was her with my broken screen and syed help me with a reasonable price compare to other mall compeptirers..and clean my charging port for free of cost mostly recommended my freiand and family people to him..”
“Neshia stopped me from switching to metro pcs and I'm glad she did she gave me a better deal and she was so helpful with me and my sister I will always go to this location!!!”
“Edward was very attentive to me and treat me with respect.He was very knowledgeable about the products I was searching for and gave me good advice .While helping me resolve my issues I had . Every time I go to that store he has helped me with issues and resolved them the best way he could or help me find an alternative solution to my issues”
Open 24 hours
7839 Eastpoint Mall, Baltimore
Mobile Phone Accessories
“?AWESOME Customer Service here! Located on the 2nd level within Mondawmin Mall. Very easy to find. Nice Little Open Storefront. Sales guy was very Professional, Welcoming, Knowledgeable, Friendly, and Super Helpful...but WATCH the Sales Agents: They Are Very Good @ UPSelling here; you will walk away having spent WAY more $$ than you had intended esp the Accessories !?? With Agent's Diligence, Still managed to find a Budget-Friendly phone with everything my brother needs to game on it, etc. Did receive a Quality Experience & Quality Items too. Agent made sure Every Detail was taken care of and all my brother had to do was simply walk away with his Upgraded New Phone. Thx, Highly Recommend.✌️”
“Sunday, I received detailed information regarding how to manage my broken charger port on phone. The phone Tech on duty checked my phone and noticed the Charger Port was damaged. Instead of trying to sell me a new phone since it would take 10 days for a new charger port to arrive. The attendant looked up my account, found I carried insurance on my phone, which I forgot about. Attendant wrote down the number for me to call to file a claim. Upon calling to make a claim I will now receive a new updated phone byTuesday. Excellent service rendered. ???”
Mobile Phone Accessories
“I had a fantastic experience at My Gadget Repair techs Cell Phone Repair! They went above and beyond by offering to send out my iPhone 12 to get the screen repaired, which wasn’t an option at other repair places I checked. The staff were incredibly pleasant to speak with, making the whole process smooth and stress-free. I’m thrilled with the service and will definitely be coming back for any future repairs. Highly recommend!”
“Kevin and his co-worker ( name?...Brunette lady) were very professional and helpful. Unfortunately, even with Kevin's best effort, Boost Mobile is having problems, therefore I wasn't able to transfer my number to Cricket. It is what it is. Nonetheless, I would recommend this location.”
“I misplaced my SIM card when I switched it out for a European one on vacation. After getting to the Cricket store to replace it, I also realized that I had left my photo identification in my travel bag. Luzi worked with me to find alternative methods of identification rather than send me away without my phone working. She established my identity and installed and tested the new SIM before returning my phone to me. So delightful to meet an employee so sensitive to my needs and so willing to take extra steps to help me. Good job, Luzi!!”
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“Me and my Mom went to cricket to get a new phone. Her phone was very out dated. The rep at the store was tremendous. He greeted us as soon as we came in. Was knowledgeable and helpful with us picking out the right phone for her.”