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“Johnathan was terrific, he was thorough helped me get through the issues I have with a NT customer service. Help me with billing and got me interested in purchasing another phone.”
“The whole experience was great, Joseph was very nice, helpful, knowledgeable, and patient with all the questions I had, he made sure I was a happy customer leaving the store.”
“David was so helpful. We drove from the Towson store to get a specific color iPhone they have in stock at this location. They had the phone waiting for us, and got us in and out quickly. Thanks so much ?”
“Kenny was amazing at resolving an issue from another store when we were signed up. His entire staff was super friendly and very helpful to resolve my billing/account issue. I could not recommend their store any higher.”
“Always have a good experience here. Shay was awesome and really knows her stuff! Highly recommend.
I just updated my phone and Jazmyn was amazing! She was welcoming, friendly, and professional. She was patient and taught me some things about setting up my phone. I have such an excellent experience every time I shop at this store. Keep up the great work!!”
“Brought my iPhone 15 Pro Max to have the back replaced as it cracked. And Z did an amazing job on it. Phone looks like new and the customer service is excellent! My second time being here for service and would definitely come back again! Thanks!”
“I needed my phone fixed - Front and back. When I called, she had the parts in stock and said she could get it fixed today. I jumped in my car, took the escalator up and veered right. I was met with a smile and was again reassured it would be fixed today. Sure enough, I was able to pick it up in the guaranteed timeframe. The gentleman who assisted me was equally as pleasant. It’s hard to find good customer service these days but this place does not disappoint!”
“Syed was so awesome he finished my phone in a timely manner which was wonderful. Also made sure that everything is working before I left. I would definitely recommend.”
“Jayden and Ahmed were amazing at helping me open up a new line. I had no intention on opening up a new line but I wanted to leave T-mobile. I got a new Apple 16 phone for free!”
“Re: sales coach Donte Spenser; we upgraded two new iPhones. We wish to express our appreciation for his attention to details in explaining the functionality of the new phones. It was quite clear of his knowledge and patience that he spent with us. This is how the term sales should be defined.”
“Excellent service provided by Galen. He went above and beyond to help with the purchase of iPhone pro and second phone also. Professional, courteous, efficient! Will definitely be back for all my ATT needs and highly recommend!”
“The ATT field representative Ms Nicole was very informative, patient and polite! She was able to assist me with a new iPhone. I will definitely recommend her services!”
“We had the pleasure of working with Danny, and she was absolutely phenomenal! She went above and beyond to ensure a smooth transition to an AT&T Business Plan. Her dedication and A1 customer service truly made the difference. We highly recommend AT&T, especially with team members like Danny. Thank you!”
“I have had the opportunity of meeting Shane, the store manager of the store on 7702 Belair Road, Nottingham, Verizon Wireless. Shane is knowledgeable, professional and committed to helping customers address their cellular needs. He helped my explore and mitigate the intricacies of my wireless service with Verizon. I give him 5 STARS in customer relations, technical know-how and problem solution. Reviewed by Omoruyi”
“NuWave a place of growth and development, I have such gratitude for my workplace and I’m honored to work for such an excellent organization. I am thankful for Mr. Damon and Ms. Angel for giving me the opportunity to showcase my passion for human services”
“I am a new customer with Verizon, and I purchased my phone and new service from this store a little over a month ago. Today, I was ready to cancel my service because I had been having some tech problems, and I could not figure out if it was my phone or the service, so I came back to the store for guidance. The representative that sold me the phone and signed me up for Verizon service, did not seem to care about helping me at all. He didn't even ask another Rep to help me. Just shrugged his shoulders.
I asked another Verizon Rep - Austin, at the store to assist me, Austin was great! He listened to me, he was patient, and he explained what the issue could be. Ultimately, he solved my problem. I honestly was a 5 minute drive from going back to T-Mobile, but thanks to Austin, and his willingness to take time to help me, my phone issue is resolved and I am still with Verizon.”
“I want to send a compliment for Dj for his excellent service and asisting me with a major phone issue. He was able to resolve the problem and I am so very thankful and wanted him to be recognized.”
10AM - 7:30PM
827 Taylor Ave, Towson
Mobile Phone Accessories
“I went up there for some help with an additional charge on my boost account and the man helping me (I can’t remember his name it started with an A…..06/06/24) was SO understanding and helpful! Even when I was getting frustrated from some miscommunication, he kept it SO professional! Great service!”
“This was my first visit to the Towson Cricket location. Jerlin was very helpful and patient assisting me with my issue. I very much appreciated her great customer service.”
“Nikita was a great help she helped me with a case screen protector and more even some earphones she even took the time to pair them for me and help me learn a little about my new phone she is great ??ENJOYED THIS EXPERIENCE AT THE ERDMAN LOCATION ONLY STORE WOULD HELP ME OUT”
“I was her with my broken screen and syed help me with a reasonable price compare to other mall compeptirers..and clean my charging port for free of cost mostly recommended my freiand and family people to him..”
“Neshia stopped me from switching to metro pcs and I'm glad she did she gave me a better deal and she was so helpful with me and my sister I will always go to this location!!!”
“11-7-24??♀️???My experience was a positive and productive one today. I met with Chris at the AT&T Store and he was very helpful as he worked with me to finish setting up my iPhone 15 and my Apple Watch. He was able to explain the new features that were available on both of my new devices. His co-worker Elijah was very pleasant and helpful as well. Overall, I feel that I had a very good experience as I was learning how to use my new iPhone 15 and my Apple Watch. I appreciate his patience and direction as I learned how to navigate my new devices! Sincerely, Ms. Cassandra J. Carter AT&T Store *York Road, Balto. MD 21212”
Open 24 hours
7839 Eastpoint Mall, Baltimore
Mobile Phone Accessories
“?AWESOME Customer Service here! Located on the 2nd level within Mondawmin Mall. Very easy to find. Nice Little Open Storefront. Sales guy was very Professional, Welcoming, Knowledgeable, Friendly, and Super Helpful...but WATCH the Sales Agents: They Are Very Good @ UPSelling here; you will walk away having spent WAY more $$ than you had intended esp the Accessories !?? With Agent's Diligence, Still managed to find a Budget-Friendly phone with everything my brother needs to game on it, etc. Did receive a Quality Experience & Quality Items too. Agent made sure Every Detail was taken care of and all my brother had to do was simply walk away with his Upgraded New Phone. Thx, Highly Recommend.✌️”
“Sunday, I received detailed information regarding how to manage my broken charger port on phone. The phone Tech on duty checked my phone and noticed the Charger Port was damaged. Instead of trying to sell me a new phone since it would take 10 days for a new charger port to arrive. The attendant looked up my account, found I carried insurance on my phone, which I forgot about. Attendant wrote down the number for me to call to file a claim. Upon calling to make a claim I will now receive a new updated phone byTuesday. Excellent service rendered. ???”
“Kevin and his co-worker ( name?...Brunette lady) were very professional and helpful. Unfortunately, even with Kevin's best effort, Boost Mobile is having problems, therefore I wasn't able to transfer my number to Cricket. It is what it is. Nonetheless, I would recommend this location.”
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“I had a fantastic experience at My Gadget Repair techs Cell Phone Repair! They went above and beyond by offering to send out my iPhone 12 to get the screen repaired, which wasn’t an option at other repair places I checked. The staff were incredibly pleasant to speak with, making the whole process smooth and stress-free. I’m thrilled with the service and will definitely be coming back for any future repairs. Highly recommend!”
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“Me and my Mom went to cricket to get a new phone. Her phone was very out dated. The rep at the store was tremendous. He greeted us as soon as we came in. Was knowledgeable and helpful with us picking out the right phone for her.”